Business Intelligence Analyst IV Resume Example

Provided bank technologies, solutions, workflows, and Project Management services to US customers and Regional Managers.

• Creation of project tickets, project resources, and scope of work
• Leveraged Business Intelligence Tools such as ConnecTED to review, update, track, order, and analyze customer services and environments
• Creation of Statement of Work, including Project Scope, Expectations, Assumptions, Risks, Responsibilities, Deliverables, Hardware and Software Costs, Labor Costs, and Project Services
• Creation and maintenance of Project Plans for all projects over $7000
• Lead effort with Procurement, Sales, Vendors, Engineers, and the Business to implement In-House and 3rd party solutions
• Lead small to medium size teams
• Customers included bank, financial services, and health care
• Projects included Infrastructure Refreshes - application implementations , storage, switch, router, telephony, circuits, data center moves, branch moves, server and workstation OS upgrades, Office upgrades, EOL decommissions/refreshes, deconversions, data migrations
• Worked on site for data center / branch moves and assisted on site engineers with racking, stacking, and validating infrastructure and telephony equipment
• Infrastructure Development – Property Management, Riser Company, Electrical, Construction and Telco - Worked with electricians and architects on blue prints on new data center builds and expansions
• Created and executed application and data migration as well as change management plans
• Provided consulting services on data center strategy and migrations/decommissions
• Designed and deployed data center maintenance, OS, software, and application upgrades to various distinct business unit data centers comprised of QA, DR, and Production environments. Carried out CMM based process improvement framework
• Managed Business Unit leads and functional teams business applications and process re-engineering, data center rationalization and infrastructure upgrades
• Coordinated scheduling with Application and Business Owners, technical staff, and Data Center Operations to migrate data from legacy storage to new arrays
• Advised on tactical/strategic data center operations, information assurance/security, disaster recovery, change management, incident/problem management, and metrics/reporting best practices
• Traveled up to 25% or as needed
• Managed budgets between 500k-1M +

As an IT Project Manager I leveraged the following skills to meet project timelines and deliverables.

• Established project priorities to ensure team focuses only on essential project tasks.
• Analyzed and identified moderately complex and competing requirements across functions; ensures requirements are fully scoped.
• Identified and developed relationships with stakeholders across key business units / technical areas and multiple levels of the organization.
• Demonstrated working knowledge of multiple business functions within the organization.
• Used effective questioning and listening skills to uncover underlying organizational issues and problems related to projects.
• Built stakeholder buy-in and ownership of the changes throughout the project.
• Developed innovative solutions to cross-functional, moderately complex problems, taking into consideration of day-to-day operating issues.
• Ensured senior level stakeholders are apprised of potential risks to meeting agreed upon milestones.
• Applied project management knowledge to manage mid to large, cross-functional projects with moderate to high risk, complexity, and impact; projects span multiple business units / technical areas.
  
• Coordinated with systems partners to finalize designs and confirm requirements.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Leveraged Business Intelligence Tools such as eESM to review, update, track, order, analyze business unit services and environments
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Designed SharePoint masterpage and page layouts, serving as department's main SharePoint support for all technical complications.
• Managed creative projects from concept to completion while managing outside vendors.
• Managed medium to large size teams, globally  
• Projects included Infrastructure Refreshes - server, storage, switch, router, network upgrades, security updates, application implementations, data center moves, server and workstation OS upgrades, Office upgrades, EOL decommissions/refreshes, deconversions, data migrations
• Infrastructure Development – Facilities Management - Worked with engineers, architects and vendors on blue prints on new data center builds and expansions
• Created and executed application and data migration as well as change management plans.
• Provided Program Management updates and recommendations  to Sr. Management on the status and risk mitigation of storage refreshes in the environment.
• Provided consulting services on data center strategy, migrations/decommissions, and data loss prevention. 
• Designed and deployed data center maintenance, OS, software, and application upgrades to various distinct business unit data centers comprised of QA, DR, and Production environments. Carried out CMM based process improvement framework.
• Managed Business Unit leads and functional teams business applications and process re-engineering, data center rationalization and infrastructure upgrades.
• Coordinated scheduling with Application and Business Owners, technical staff, and Data Center Operations to migrate data from legacy storage to new arrays.
• Advised on tactical/strategic data center operations, information assurance/security, disaster recovery, change management, incident/problem management, and metrics/reporting best practices. 
• Managed budgets between 500k-2M +