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Business Intelligence Analyst Resume Example

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AS
BUSINESS INTELLIGENCE ANALYST
Summary

Business Intelligence Analyst offering experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional translates operational needs into technical solutions. Mastery of analytics and reporting tools to provide insights in product design, flows and user experiences using data-driven philosophy.

Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/aishwarya-sridhar-5a2aa1109/
Skills
  • Business Operations
  • Data Analysis
  • Alteryx
  • Data Visualization
  • Tableau
  • Qlik
  • Data Migration
  • Database Support
  • Project Planning
  • SQL
  • HTML
  • Java
  • Project Management
  • Collaboration
  • Corporate Communication
  • Requirements Gathering
  • MS Office
  • Problem Resolution
  • Customer Service
  • Customer Experience
  • User Acceptance Testing
  • Agile methodology
Experience
Business Intelligence Analyst / IEEE - Piscataway, NJ06/2019 - 11/2020
  • Produced ad-hoc reports and performed data analysis utilizing ETL tool Alteryx to provide internal customers with improved understanding of membership data for over 30 technical IEEE societies
  • Facilitated marketing automation of member outreaches by scheduling Alteryx workflows to push data to Marketo which increased team efficiency and productivity
  • Enabled self-service analytics for customers through Tableau dashboards which led to higher customer satisfaction and usability
  • Created a data dictionary which illustrates the data fields in the Marketo and Redshift databases and serves as a resource for the department's daily work
  • Led the transformation project of the department's work request intake system to Smartsheet through planning, design, UAT, Go-Live, maintenance etc and collaborated with other department members to establish a successful and smooth launch
  • Served as the project manager for the BDRS Customer Survey project which gathered direct feedback from customers to further optimize customer experience with BDRS Services after go-live of the new request intake system powered by Smartsheet
  • Developed project plans to track progress, highlight milestones, distribute tasks, and ensure deadlines of projects are met
  • Created smart lists in Marketo for targeted marketing communications to the IEEE membership base which cultivated a wholesome and positive membership experience
  • Managed the data in the Marketo database for GDPR compliance
Data Analyst / Verizon - Piscataway, NJ06/2017 - 06/2019
  • Analyzed Verizon's past spend history and identified significant areas of expenditures/loss
  • Developed data visualizations on platforms such as Tableau and Qlik Sense that showcased valuable business intel
  • Monitor performance of Robotic Process Automation (RPA) through dashboard development
  • Facilitate data migration from Oracle to Hadoop
  • Worked collaboratively with resources both on and offshore in order to deliver business results Led offshore development of GSI, a web application that provides integral supplier information
  • Provided back-end database production support for GSI through SQL queries allowing for up-to-date and accurate data
  • Assisted in automation of data loads through development of Oracle Data Integrator (ODI) interfaces.
Data Analyst Intern / Verizon - Basking Ridge, NJ06/2016 - 08/2016
  • Understood the Construction in Progress (CIP) cycle
  • Learned SQL in order to pull data from Oracle Database
  • Built data visualizations via Tableau showcasing crucial business intel
  • Understood the Supply Chain Cycle and its importance to business operations
  • Analyzed aging of products within company warehouses and identified key areas of inefficiency/loss
  • Present final findings through Microsoft PowerPoint Presentation to VP and Directors of Network Supply Chain/Finance organization
Project Management Intern / Verizon Wireless - Warren, NJ06/2015 - 07/2015
  • Worked on billing integration projects under the guidance of a lead analyst
  • Assisted lead analyst in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services
  • Gathered requirements from stakeholders and internal customers to translate into workable solutions in collaboration with team members
  • Helped define project roles and responsibilities, deliverables and timelines by working closely with stakeholders
  • Gained an understanding of APIs (Application Programming Interface) and performed API testing for assigned projects
  • Acquired knowledge of the SDLC (Software Development Life Cycle) and participated in meetings for each of the various phases
  • Learned the difference between agile vs. waterfall methodology and the implications of each on project planning
  • Developed project plans and updated approach documents
Education and Training
Rutgers University - New Brunswick, NJ05/2017BA: Information Technology and Informatics (ITI)

GPA: 3.3

  • Dean's List Honoree [Fall 2016 & Spring 2017]
  • Minor in Psychology
Rutgers University - Newark, NJExpected in 05/2022Master of Science: Management Information Systems
Accomplishments
  • Led Business and Data Services department to transition to Smartsheet, earning recognition from upper management
  • Created a highly effective new customer intake system that significantly impacted efficiency and improved operations.
  • Consistently maintained exceptional rapport with customers
Certifications
  • The Fundamentals of Digital Marketing, Google Digital Garage - 2020
Activities and Honors
  • Student Volunteer, HackRU (April 2016)
  • Social and Entertainment Chair, East Coast Asian American Student Union ECAASU (February 2015)
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Resume Overview

Companies Worked For:

  • IEEE
  • Verizon
  • Verizon Wireless

School Attended

  • Rutgers University

Job Titles Held:

  • Business Intelligence Analyst
  • Data Analyst
  • Data Analyst Intern
  • Project Management Intern

Degrees

  • Rutgers University - New Brunswick, NJ 05/2017 BA : Information Technology and Informatics (ITI)
    Rutgers University - Newark, NJ Expected in 05/2022 Master of Science : Management Information Systems

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