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Business Development/ Project Manager Resume Example

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JT
BUSINESS DEVELOPMENT/ PROJECT MANAGER
Summary

Experienced professional with extensive knowledge of creating revenue growth in federal and commercial markets. Over 10 years experience with operational and process improvement strategies in facilities management, community relations and marketing. Outstanding organizational and problem-solving skills.

Skills
  • Project Management
  • Community Outreach
  • Proposal Development
  • Advanced Excel Modeling
  • Cost-benefit Analysis
  • Facilities/ Operations Management
  • Process Improvement
  • Capture Management
  • Database Analysis
  • Microsoft Office Proficient
  • Adobe Suite Proficient
  • Budgeting and Forecasting
Experience
Business Operations/ Project Manager / Company Name - City, State05/2018 - Current
  • Imparted leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality control, business system demand management and budgeting oversight.
  • Established and deepened partnerships with internal and external stakeholders to enhance marketing effectiveness and strengthen pipeline infrastructure.
  • Trained and coached key team members on process improvement techniques to establish expectations and ensure compliance with quality guidelines.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Generated monthly performance metrics and analytical reports for clients.
  • Devised and deployed system improvements to boost employee reliability and effectiveness.
  • Coordinated facilities management planning, material resources, safety compliance and staff scheduling to ensure on-time, under-budget completion for projects.
  • Developed and executed capture plans to increase branding exposure, customer traffic and sales in coordination with executive staff.
  • Forecasted sales numbers and product profitability to determine ideal Price-to-Win Strategies and competitive analysis for federal/ local governments, commercial contractors, media, legislators, agency directors, and specialized groups.
  • Lead research, development and submission of all RFP, IDIQ, ITB, IFB, BPA, RFQ and proposal management documentation for federal and commercial markets.
  • Maintained all corporate certifications
  • Attended conferences and trade association meetings to represent company and promote products.
  • Devised effective sales and marketing strategies, generating over $9M in net annual sales.
Operations Manager / Company Name - City, State11/2017 - 10/2018
  • Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work
  • Managed daily operational activities, which included account management, invoicing, implementation of the sales management system (Salesforce), scheduling and QA/QC to achieve business plan and maximum ROI.
  • Fostered relationships with customers to maximize satisfaction, retention and experience.
  • Managed resource allocation for company-wide contracts and properties
  • Trained team on proper use of equipment and safety, lead daily safety meetings
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with 235 person team to improve tracking and work issue logging.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Developed and managed annual operating budgets for 17 facilities.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Director of Operations / Company Name - City, State08/2008 - 11/2017
  • Managed corporate facility/ contract logistics including space planning, project management, tenant improvements, IT services, security systems and purchases
  • Responsible for day to day operations by overseeing maintenance staff, IT and service crews, grounds crew, security, and outside contractors.
  • Negotiated vendor service contracts, equipment leases and supplier discounts.
  • Reduced costs by monitoring equipment and inventory while negotiating and purchasing supplies to maximize profitability.
  • Organized staff training and scheduling, approved time off and work order prioritization, as well as, disciplinary actions.
  • Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
  • Elevated resource allocation, accurately controlling expenses.
  • Supported community outreach initiatives by partnering with local businesses and organizations.
  • Identified sales opportunities
  • Performed daily tasks pertaining to customer accounts to increase service and efficiency.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Community Outreach Manager / Company Name - City, State06/2004 - 08/2008
  • Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Supervised staff members focused on cementing connections in the area to promote organizational goals.
  • Authored content of newsletters, social media postings and brochures.
  • Planned and managed different community meetings, public forums and outreach events.
  • Recruited, trained and oversaw organizational volunteers.
  • Performed canvassing activities to drum up support and increase funds.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Education and Training
University of Maryland University College - City2008MBA: Marketing Management and Research
Hampton University - City, State2004Bachelor of Arts: Political Science
Organizations/ Affiliations

Alpha Kappa Alpha Sorority, (member)

Jack and Jill of America, Washington, DC (member)

Young Professionals Group of Washington, DC (founder)

CERTIFICATIONS
  • PMP (Project Management Professional)-Technical Institute of America
  • OSHA Safety and Health Certification (30 Hours)
  • Six Sigma Project Improvement Certification
  • CMI Certification in Effective Management
  • Blood Borne Pathogen Certification
  • Landscape Industry Certified Manager
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Resume Overview

School Attended

  • University of Maryland University College
  • Hampton University

Job Titles Held:

  • Business Operations/ Project Manager
  • Operations Manager
  • Director of Operations
  • Community Outreach Manager

Degrees

  • University of Maryland University College - City 2008 MBA : Marketing Management and Research
    Hampton University - City, State 2004 Bachelor of Arts : Political Science

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