business development resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Engaging individual with more than 20 years experience working in Account Management roles for telecommunication companies and a CPA firm. Experience selling to telephone companies, manufacturers, distributors, State and Federal Government, universities and Fortune 500 companies. Determined and effective in nurturing client partnerships, generating revenue with new or existing accounts and making presentations to executives. A dedicated leader and strong collaborator, who highly values personal and business integrity. Prefer relocation to the Boston Metro area.
Skills
Account Management and Building Rapport
Sales Development and Sales Support (domestic and international)
Excellent Customer Service and Communication Skills
Marketing
Negotiate Contracts
Presentation Skills
Consultative Product and Service Sales
Order Management
Client on-boarding
HubSpot, Microsoft Dynamics and Microsoft Office
B2B sales
Project Management
Willing to travel and relocate (Boston)
Cost Reviewing
Team Player/Staff Development
Collaboration Skills
Trade Shows
Vendor Relationships
Forecasting
Upsell Opportunities
Written And Oral Communication
Strategic Account Management
Work History
09/2019 to CurrentBusiness Development Suddath Companies | Atlanta, GA,
Forge and nurture impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings to 97%.
Maintain up-to-date knowledge of Sales and Use Tax products and perform competitor analysis.
Resolve problems with high-profile customers to maintain relationships and increase return customer base.
Build deep relationships with domestic and international prospects turned clients by understanding their needs, increasing revenue 20% in upsells.
Develop short-term and long-term sales objectives and strategic plans to meet market needs.
Participate in industry organization and trade shows to gather competitive and industry intelligence.
Enhance marketing exposure through effective website content management and direct correspondence with potential clients.
Evaluate current service needs and product satisfaction levels with established customers.
Commended 5x by management for exemplary handling of heavy client workload.
08/2007 to 09/2019Business Partner/Account ManagerMarsden Holding Llc | Lewis Center, OH,
Managed daily operations of business including contracts, project management, finance, sales, marketing, logistics, inventory and installation services.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Managed 20 major Telephone company accounts.
Forged alliances with key vendors to pass 20% savings onto customers.
Increased customer retention by 25%. Hand delivered telecom equipment to Caribbean island within 3 days of hurricane restoring service to telephone company, exceeding their requirement.
Involved in client billing and overseeing account budgets and administration.
Awarded multiple contracts with Fortune 100 companies.
Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization.
Promoted new business and expanded firm's professional network through attendance and participation in community, government and industry events.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
02/2004 to 08/2007Account ManagerNortel Networks | City, STATE,
Built and strengthened long-lasting client relationships based on accurate price quotes and customer requirements.
Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Initiated revenue recognition project providing $22M of additional revenue to company.
Successfully processed trial cross line of business orders teaming with new product introduction, project management, sales and purchasing to develop new pricing for products and services.
Managed and developed direct reports with priorities performance implementation on quarterly basis.
Effectively led internal meetings (status meetings, kick-offs) making value-added contributors to guiding projects to execution.
Education
Expected in 2002 to to MBA | Business ManagementDallas Baptist University, Dallas, TXGPA:
Expected in 1996 to to BBA | Business AdministrationDallas Baptist University, Dallas, TXGPA:
Additional Information
Member of Delta Mu Delta Honor Society
Serve on the Board of Directors of a nonprofit organization
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