business development and operations resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Over 3+ years of experience as business development professional through results and data driven with an extensive educational background with a strong interest toward finance industry. Eager to learn and forward thinking approach with Advanced knowledge of management combined with technology .

  • Java , Spring Boot
  • Networks – Hyper V , Clustering, Failover.
  • Operating Systems:
  • Windows XP/Vista/7/8/10
  • Mac OSX – 10.9/10.10/10.11/10.12
  • Linux/Unix
  • Ticketing tools:
  • Experienced with project management methodologies and techniques, and their application in business and technical environments.
  • Excellent verbal and communication Skills.
  • Experience Facilitate meetings.
  • Ability to prioritize and multitask.
  • Experienced with ticketing systems and call logging for issues reported by end user
  • Experienced and well versed with Collaborating with internal team (Field Sales, Technical Support, Field Engineer, Solutions Engineer, and Management Team) on a daily basis.
  • Experienced providing friendly and helpful customer service as a first point of contact
  • Contract Review
  • Team Building
  • Stakeholder Communication
  • Client Consultations
  • Pipeline Development
  • Business Development
  • Customer Service
  • Performance Evaluations
  • Team Recruiting and Hiring
  • Budget Forecasting
  • Verbal and Written Communication
  • Training and Onboarding
  • Product Promotion
  • Detail-Oriented
11/2019 to Current
Business Development and Operations Dominos Inc. City, STATE,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
01/2017 to 01/2019
Criticial Environment OPS People Tech Group INC City, STATE,
  • Project: Microsoft Cloud infrastructure and Operations, CE OPS Desk
  • Role:, Environment: DC Critical Environments, Windows Server 2008, 2012, VM Ware, Hyper – V, Active Directory, Virtualization, Bit defender, Microsoft exchange, Cluster technology, Live migration, Off domain patching, On domain Patching, IP inventory, SAN inventory, Failover Cluster manager, Microsoft sharepoint , IPAk , WINipak , Production Server Configuration , VM Builds
  • First point of contact for issues client faces such system slowdowns, vision loss and ticket resolution as per SLA
  • Perform preventative maintenance on all critical environment servers
  • Installs and configures latest operating system patches on required systems as per the client need
  • Patching all the servers in Critical environment with latest Ipak patches and monitoring the status of antivirus and firewalls every month
  • Maintain accurate inventory and reporting of all hardware and software assets
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Manage the changes in the production environment through standard change management processes
  • Managed the CE Related incidents from the point of escalation to the closure with well-defined process
  • High priority incident management process is well defined and implemented
  • Create RFC and sending it for Peer review with respect to patching schedule
  • Good knowledge of patching server with WINPAK and MSN Patches
  • Inventory of CE assets is well defined with the process and CE asset counts are accurately documented
  • Hands on Experience with MS Asset and MS interface
  • Additions and updates are accommodate per management requirements when needed
  • VM builds, failover, OS, IPAK, SQL and necessary application deployments are accomplished for CE service portfolio
  • VM Clusters are built, failover configuration to live migration, application failover, SAN configuration, Fiber and network gear deployments and configuration is completed for datacenters
  • SQL jobs in CE servers are monitored, documented, maintained and supported regularly
  • Hardware warranty for all the CE assets are tracked and managed
  • Necessary notification has been sent for renewals and renewals are managed with proper process
  • Good working knowledge and hands on experience with ticketing tools such as ICM and CMMS
  • Resolving various ICM tickets
  • Working with application team on CMMS tickets when site loses visibility and experiences communication loss
  • Monitor network and SAN switches that belongs DC Critical Environment
  • Working on IP Inventory, SAN inventory and Server inventory.
06/2016 to 11/2016
SQL Intern People Tech Group City, STATE,
  • Writing SQL queries, creating stored procedures, Joins and functions in SQL environment using SQL server management studio
  • Worked with the team to conceive, develop, deploy, and maintain solutions to meet business and technical requirements.
  • Writing complex SQL queries and develop Stored Procedures and functions in SQL server environment.
Education and Training
Expected in 05/2016 to to
Master of Science: Computer Science
California State University, Fullerton - Fullerton , CA,

GPA: 3.5 - Related Course work

1.) Computer Architecture

2.) Advance DBMS

3.) Software Design

4.) Advanced Networks

5.) Artificial Neural Networks

6.) Software Quality assurance

Expected in 04/2013 to to
Bachelor’s Degree: Computer Science and Engineering
Sathyabama University - Chennai India,

GPA: 3.63



  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Developed relationships with new clients and typically exceeded sales goals by 35%
  • Recognized as Employee of the Year 2021 for outstanding performance and team contributions.

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Resume Overview

School Attended

  • California State University, Fullerton
  • Sathyabama University

Job Titles Held:

  • Business Development and Operations
  • Criticial Environment OPS
  • SQL Intern


  • Master of Science
  • Bachelor’s Degree

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