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Business Continuity Coordinator Resume Example

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BUSINESS CONTINUITY COORDINATOR
Summary

Banking and customer service professional with 20 years of experience interacting with all levels of management and staff. Expert in analyzing complex problems, making recommendations and implementing strategies for continued effective use of resources. A solid record of accomplishment for reducing operating expenses using working knowledge of Lean Six Sigma for the last 10 years and Project Management for 5 years.

Highlights
  • Project Planning & Management
  • Budgeting & Time Management
  • Presentation & Facilitation
  • Risk & Fraud Prevention

  • Quality Assurance
  • Research & Investigation
  • Training & Development
  • Leadership Skills & Coaching
  • Policy & Procedures
Experience
Business Continuity Coordinator
July 2015 to November 2015Randolph-Brooks Federal Credit Union - Live Oak, TX

Develops and identifies emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of noncritical departments to ensure continuity of operations and governance principles.

Project Management Analyst III
April 2010 to June 2015Randolph-Brooks Federal Credit Union - Live Oak, TX
  • Project Lead for our two year Bank Core Conversion Project. Co-managed 20 employees that worked with multiple Business Units to schedule User Acceptance Testing (UAT) sessions, documented issues, identified risks, provided timely information back to the Vendor, and communicated with Stakeholders weekly on project status.
  • Project Manager for our Frontier General Ledger Reconciliation Project. Reduced reconciliation times an estimated 160 hours or by one full-time equivalent a month.
  • Project Manager for our Return Mail Project. Created a quick way to search, flag, or update accounts that had returned mail. Saving the organization an estimated $140,000.00 in annual expenses.
  • Project Manager for our Information Technology Process List for New Branches Opening Project. Improving communication across multiple department and reducing lead time be two weeks.
  • Project Manager for the Accounts Payable Project. Identified opportunities to redesign the process. Saving the organization an estimated $50,000.00 in annual expenses.
  • Project Lead responsible for creating testing plans and reporting issues and results back to the Project Manager and the Virtual Hold Vendor.
  • Project Lead to manage the team that created an on-line application for Non-Members. Saving the organization an estimated $250,000 in annual expenses.
  • Project Lead to identified Vendors for our Maintenance & Facilities department. Reduced service frequencies or work orders. Saving the organization an estimated $230,000.00 in annual expenses.
Wire Funds Transfer Specialist III
January 2006 to October 2009Washington Mutual Bank/JPMorgan Chase Bank - San Antonio, TX
  • Trained or coached new associates. Increased associates' productivity by 45%.
  • Created criteria and managed the 1st User Acceptant Team (UAT) to test quarterly Vendor software updates.
  • Reduced paper consumption for canceled wires by 70%. Saving the organization an estimated $125,000 in annual expenses and assisted the organization's move toward its "Go Green" goal.
  • Reduced paper consumption for fax notifications on returned mortgage wires by 99%. Saving the organization an estimated $200,000 in annual expenses.
  • Managed the team that migrated paper manuals to on-line manuals. Saving the organization an estimated $50,000 in annual expenses.
  • Worked on the team that consolidated, maintained, and created new wire reports. Saving the organization an estimated $100,000 in annual expenses.
  • Worked on the team to migrate wire accounts, wire reports, and open research cases to JPMorgan Chase Bank during the merger.
Remittance Processing Workflow Coordinator
May 2005 to January 2006Alliance Data Systems - San Antonio, TX
  • Co-managed 40 and directly managed 10 employees.
  • Introduced the idea of a Sunday schedule start at 2 P.M. to process 80% of the 300,000 plus pending payments to be processed by 10 P.M.
  • Introduced several ideas on establishing criteria for an incentive program for each job function in the department.
Senior Items Processing Operations Coordinator
February 1996 to May 2005Texas Commerce Bank/JPMorgan Chase Bank - San Antonio, TX
  • Streamlined check endpoint to eliminate re-handling of checks twice. Saving the organization an estimated $1,000,000 in annual expenses and increased float dollars for the bank by 30%.
  • Balanced daily National Automated Clearing House Association (NACHA) general ledger accounts, teller deposits, and commercial deposits to reduce risk and fraud.
  • Trained all new associates or temporary employees on data entry, sorter, and transit functions. Managed temporary staff budget under 8 full time employees a month, saving the organization an estimated $80,000 in annual expenses.
  • Edited, added, removed outdated Policies & Procedures monthly.
Cash Controller, Customer Service Representative, Checker, and Customer Service Assistant
March 1992 to February 1996H-E-B - San Antonio, TX
  • Counted large volumes of cash, and ensured the office and store funds balanced according to company policies and procedures.
  • Performed all business related services offered while providing superior customer service.
Education
Select One : Project Management Professional (PMP), 2015

Exam scheduled for December

MBA : Business Administration, 2011University of the Incarnate Word - San Antonio, TX
Bachelors of Arts : Organizational Development, 2010University of the Incarnate Word - San Antonio, TX
High School Diploma : 1995Central Catholic High School - San Antonio, TX
Computer Skills

Microsoft Office

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Resume Overview

Companies Worked For:

  • Randolph-Brooks Federal Credit Union
  • Washington Mutual Bank/JPMorgan Chase Bank
  • Alliance Data Systems
  • Texas Commerce Bank/JPMorgan Chase Bank
  • H-E-B

School Attended

  • University of the Incarnate Word
  • Central Catholic High School

Job Titles Held:

  • Business Continuity Coordinator
  • Project Management Analyst III
  • Wire Funds Transfer Specialist III
  • Remittance Processing Workflow Coordinator
  • Senior Items Processing Operations Coordinator
  • Cash Controller, Customer Service Representative, Checker, and Customer Service Assistant

Degrees

  • Select One : Project Management Professional (PMP) , 2015
    MBA : Business Administration , 2011
    Bachelors of Arts : Organizational Development , 2010
    High School Diploma : 1995

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