Business Continuity Coordinator Resume Example
Love this resume?Build Your Own Now
BUSINESS CONTINUITY COORDINATOR
Summary
Banking and customer service professional with 20 years of experience interacting with all levels of management and staff. Expert in analyzing complex problems, making recommendations and implementing strategies for continued effective use of resources. A solid record of accomplishment for reducing operating expenses using working knowledge of Lean Six Sigma for the last 10 years and Project Management for 5 years.
Highlights
|
|
Experience
Business Continuity Coordinator
July 2015 to November 2015Cu*Answers, Inc. - Grand Rapids , MI
July 2015 to November 2015Cu*Answers, Inc. - Grand Rapids , MI
Develops and identifies emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of noncritical departments to ensure continuity of operations and governance principles.
Project Management Analyst III
April 2010 to June 2015Aflac - Washington , DC
April 2010 to June 2015Aflac - Washington , DC
- Project Lead for our two year Bank Core Conversion Project. Co-managed 20 employees that worked with multiple Business Units to schedule User Acceptance Testing (UAT) sessions, documented issues, identified risks, provided timely information back to the Vendor, and communicated with Stakeholders weekly on project status.
- Project Manager for our Frontier General Ledger Reconciliation Project. Reduced reconciliation times an estimated 160 hours or by one full-time equivalent a month.
- Project Manager for our Return Mail Project. Created a quick way to search, flag, or update accounts that had returned mail. Saving the organization an estimated $140,000.00 in annual expenses.
- Project Manager for our Information Technology Process List for New Branches Opening Project. Improving communication across multiple department and reducing lead time be two weeks.
- Project Manager for the Accounts Payable Project. Identified opportunities to redesign the process. Saving the organization an estimated $50,000.00 in annual expenses.
- Project Lead responsible for creating testing plans and reporting issues and results back to the Project Manager and the Virtual Hold Vendor.
- Project Lead to manage the team that created an on-line application for Non-Members. Saving the organization an estimated $250,000 in annual expenses.
- Project Lead to identified Vendors for our Maintenance & Facilities department. Reduced service frequencies or work orders. Saving the organization an estimated $230,000.00 in annual expenses.
Wire Funds Transfer Specialist III
January 2006 to October 2009Dll Financial Solutions Partner - Houston , TX
January 2006 to October 2009Dll Financial Solutions Partner - Houston , TX
- Trained or coached new associates. Increased associates' productivity by 45%.
- Created criteria and managed the 1st User Acceptant Team (UAT) to test quarterly Vendor software updates.
- Reduced paper consumption for canceled wires by 70%. Saving the organization an estimated $125,000 in annual expenses and assisted the organization's move toward its "Go Green" goal.
- Reduced paper consumption for fax notifications on returned mortgage wires by 99%. Saving the organization an estimated $200,000 in annual expenses.
- Managed the team that migrated paper manuals to on-line manuals. Saving the organization an estimated $50,000 in annual expenses.
- Worked on the team that consolidated, maintained, and created new wire reports. Saving the organization an estimated $100,000 in annual expenses.
- Worked on the team to migrate wire accounts, wire reports, and open research cases to JPMorgan Chase Bank during the merger.
Remittance Processing Workflow Coordinator
May 2005 to January 2006Alliance Data Systems - City , STATE
May 2005 to January 2006Alliance Data Systems - City , STATE
- Co-managed 40 and directly managed 10 employees.
- Introduced the idea of a Sunday schedule start at 2 P.M. to process 80% of the 300,000 plus pending payments to be processed by 10 P.M.
- Introduced several ideas on establishing criteria for an incentive program for each job function in the department.
Senior Items Processing Operations Coordinator
February 1996 to May 2005Texas Commerce Bank/JPMorgan Chase Bank - City , STATE
February 1996 to May 2005Texas Commerce Bank/JPMorgan Chase Bank - City , STATE
- Streamlined check endpoint to eliminate re-handling of checks twice. Saving the organization an estimated $1,000,000 in annual expenses and increased float dollars for the bank by 30%.
- Balanced daily National Automated Clearing House Association (NACHA) general ledger accounts, teller deposits, and commercial deposits to reduce risk and fraud.
- Trained all new associates or temporary employees on data entry, sorter, and transit functions. Managed temporary staff budget under 8 full time employees a month, saving the organization an estimated $80,000 in annual expenses.
- Edited, added, removed outdated Policies & Procedures monthly.
Cash Controller, Customer Service Representative, Checker, and Customer Service Assistant
March 1992 to February 1996H-E-B - City , STATE
March 1992 to February 1996H-E-B - City , STATE
- Counted large volumes of cash, and ensured the office and store funds balanced according to company policies and procedures.
- Performed all business related services offered while providing superior customer service.
Education
Select One : Project Management Professional (PMP), 2015
Exam scheduled for December
MBA : Business Administration, 2011University of the Incarnate Word - City, State
Bachelors of Arts : Organizational Development, 2010University of the Incarnate Word - City, State
High School Diploma : 1995Central Catholic High School - City, State
Computer Skills
Microsoft Office
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Clear contact info
- Typos
Resume Overview
School Attended
- University of the Incarnate Word
- Central Catholic High School
Job Titles Held:
- Business Continuity Coordinator
- Project Management Analyst III
- Wire Funds Transfer Specialist III
- Remittance Processing Workflow Coordinator
- Senior Items Processing Operations Coordinator
- Cash Controller, Customer Service Representative, Checker, and Customer Service Assistant
Degrees
- Select One : Project Management Professional (PMP) , 2015
MBA : Business Administration , 2011
Bachelors of Arts : Organizational Development , 2010
High School Diploma : 1995
Similar Resumes
