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business chat sales rep resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Skills
  • Sales Management
  • Revenue Analysis
  • Sales
  • Quotas
  • Telecommunications
  • Leadership
  • Team Leadership
  • Team Building
  • Training
  • Management
  • Staff Training and Motivation
  • Supervision & Leadership
Experience
10/2020 to Current
Business Chat Sales Rep Cetera Financial Group Lexington, KY,
  • Showcased product features to customers and discussed technical details
    to overcome objections and lock in sales.
  • Maintained up-to-date knowledge of all available products.
  • Developed and deepened customer relationships to drive revenue growth.
  • Surpassed sales targets by 460%. for the month of December 2020
  • Collected information on sales and service issues to provide effective resolutions.
  • Maintained friendly and professional customer interactions at all times. -Wrote sales contracts for orders obtained and submitted orders for processing.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
08/2022 to 01/2023
Supervisor V2B Inside Sales Crossfirst Bankshares, Inc. Oklahoma City, OK,
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coached staff members to develop long-term career goals.
02/2022 to 08/2022
Transition Coach Ariens Manitowoc, WI,
  • Engaged individuals receiving support through coaching, feedback and skills development exercises.
  • Assisted participants in achieving highest level of independent functioning while receiving services.
  • Gathered work behaviors and productivity data to fulfill reporting requirements.
  • Delivered training using multiple methods to reach diverse learning styles.
  • Mentored program participants by answering questions and directing throughout work shift.
  • Worked with staff to develop, monitor and resolve skills training or vocational issues.
  • Integrated current job search knowledge and technologies into training and manuals.
11/2018 to 10/2020
Business Specialist Verizon Business City, STATE,
  • Answered customers' questions regarding products, prices and availability.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with business customers.
  • Developed and deepened customer relationships to drive revenue growth


08/2015 to 11/2018
Inside Sales Representative Verizon Wireless City, STATE,
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Delivered superior customer support to improve account retention rate.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Collaborated with team members to determine strategic sales approaches.
  • Identified customer needs by asking questions and advising on best solutions.
02/2010 to 06/2015
Assistant Shore Excursion Manager Royal Caribbean International City, STATE,
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Maintained relationships with travel partners and vendors.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Mentored 12-member sales team in applying effective sales techniques and delivering top-notch customer service.

  • Collected payment for transportation and accommodations from customers.
Education and Training
Expected in 06/1998 to to
High School Diploma:
Abraxas High School - Poway, CA,
GPA:
Activities and Honors

Harvard Manage Mentor Certificates

  • Career Management
  • Leading People
  • Coaching

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Resume Overview

School Attended

  • Abraxas High School

Job Titles Held:

  • Business Chat Sales Rep
  • Supervisor V2B Inside Sales
  • Transition Coach
  • Business Specialist
  • Inside Sales Representative
  • Assistant Shore Excursion Manager

Degrees

  • High School Diploma

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