Dependable Loan Officer possessing in-depth knowledge of direct and indirect lending products, finance concepts and job-related software such as Dealertrack, Route One and Microsoft Office. Offering 10 years of experience evaluating, recommending and authorizing approval of Recreational loans. Trustworthy professional with expertise in managing complete loan processes, including prospecting, closing and maintaining client relationships. Hardworking and reliable with strong ability in Customer Service and Increasing revenue. Highly organized, proactive and punctual with team-oriented mentality. Offering solid comprehension and committed to identifying and leveraging opportunities for growth.
Skills
Experian Credinomics
Credit Bureau Screening/Preapproving
Equifax Application Engine
Debt and credit management
Financial planning expert
Customer service-focused
Team building
Planning and coordination
Organization
Administrative support
Customer service
Relationship development
Project organization
MS Office
Inventory management
Operational improvement
Communications
Team management
Education and Training
Waterford Kettering HighschoolWaterford. MI, Expected in 06/2008 ā āHigh School Diploma: - GPA:
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Collaborated with others to discuss new sales and profit opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Answered 50+ calls per day to answer customer questions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Sold service contracts, insurance and after-market products while continually tracking sales, developing goals and pitching new products, resulting the increase of revenue.
Educated customers on importance of service contracts to provide better product experiences and gap insurance benefits.
Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.
Structured deals and negotiated with financial institutions to complete financing and funding.
Mitigated regulatory risks by structuring loan submissions using financial need and investor compliance standards.
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