LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dependable Loan Officer possessing in-depth knowledge of direct and indirect lending products, finance concepts and job-related software such as Dealertrack, Route One and Microsoft Office. Offering 10 years of experience evaluating, recommending and authorizing approval of Recreational loans. Trustworthy professional with expertise in managing complete loan processes, including prospecting, closing and maintaining client relationships. Hardworking and reliable with strong ability in Customer Service and Increasing revenue. Highly organized, proactive and punctual with team-oriented mentality. Offering solid comprehension and committed to identifying and leveraging opportunities for growth.

Skills
  • Experian Credinomics
  • Credit Bureau Screening/Preapproving
  • Equifax Application Engine
  • Debt and credit management
  • Financial planning expert
  • Customer service-focused
  • Team building
  • Planning and coordination
  • Organization
  • Administrative support
  • Customer service
  • Relationship development
  • Project organization
  • MS Office
  • Inventory management
  • Operational improvement
  • Communications
  • Team management
Education and Training
Waterford Kettering Highschool Waterford. MI, Expected in 06/2008 High School Diploma : - GPA :
Experience
Techtronic Industries - Business/Automotive Finance Manager
Sevierville, TN, 06/2014 - 09/2020
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Collaborated with others to discuss new sales and profit opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered 50+ calls per day to answer customer questions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Sold service contracts, insurance and after-market products while continually tracking sales, developing goals and pitching new products, resulting the increase of revenue.
  • Educated customers on importance of service contracts to provide better product experiences and gap insurance benefits.
  • Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.
  • Structured deals and negotiated with financial institutions to complete financing and funding.
  • Mitigated regulatory risks by structuring loan submissions using financial need and investor compliance standards.
Lazy Days Rv - Office Manager
Louisville, TN, 08/2011 - 06/2014
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with state and federal standards.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
General RV Center - Receptionist
City, STATE, 04/2009 - 07/2011
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered calls to help over 200 customers each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

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Resume Overview

School Attended

  • Waterford Kettering Highschool

Job Titles Held:

  • Business/Automotive Finance Manager
  • Office Manager
  • Receptionist

Degrees

  • High School Diploma

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