Detail-oriented Business Assistant with excellent problem solving skills and a strong ability to work within teams and multi-task projects. Results oriented, and self driven team player who is committed and loyal.
Insurance eligibility verifications
Insurance claims submission
Claims appeal procedures
Billing and coding
Insurance aging reports
Posting insurance payments
-Professional and mature
-Dedicated team player
-Strong interpersonal skills
-Strong problem solver
Increased revenue, cut operating expenses, and played an instrumental
role in increasing customer satisfaction ratings for a million dollar office.
Heartland DentalJune 2014 to CurrentBusiness Assistant Bloomington, IL
As a Business Assistant for Heartland Dental I was responsible for working
insurance aging and private aging reports, working with third party payers
to validate and correct information, interpreting explanation of benefits,
reviewing accounts and billing for accuracy, verifying and sending
electronic claims submissions, writing and sending insurance narratives,
verifying insurance coverage and benefits, getting new patients entered
into the system, meeting company goals on a monthly and quarterly basis,
reviewing treatment plans and going over financial aspects with the
patients, building trust with patients thru mutual respect, entering payments
from patients and insurance companies, collections, finding new marketing
ideas for patient satisfaction, working as a team with coworkers to meet
production and bonus goals, and many other responsibilities.
Smiles By DesignOctober 2006 to August 2011Business Asst/Dental Asst Apopka, FL
Managed the receptionist area, including greeting patients and responding
to telephones and in-person requests for appointments and information.
Kept the front desk and reception area in a neat and organized fashion.
Managed supply inventory, insurance records, patient charts and company
Contacted insurance providers to verify correct insurance information
and get authorization for proper billing codes.
Updated patient accounts
and information on a daily basis.
Scheduled and confirmed appointments.
Proficiently assisted dentist with
diagnostic,preventative,general,orthodontic,endodontic, surgical and
Dr Richard ZulloFebruary 1997 to November 2006Business Asst/Dental Asst Longwood, FL
Maintained the front desk and reception area in a neat and organized
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing education
Managed supply inventory, insurance records, patient
charts and company files.
Contacted insurance providers to verify correct
insurance information and get authorization for
proper billing codes.
Updated patient accounts and information on a daily
Managed incoming and outgoing calls for a busy office.
and confirmed appointments.
Communicated with patients via
phone, email and in person to obtain payments on outstanding accounts or
accounts requiring deductibles or co-pays.
Handled and processed
confidential patient information.
Calculated Coordination of Benefits (COB).
Proficiently assisted dentist with diagnostic, preventative, general,
orthodontic, endodontic, surgical and periodontic procedures.
Education and Training
Seminole State CollegeNursingAltamonte Springs, FL, USA
Have over 60 hours of credits towards my degree in nursing at Seminole
State College, as well as several
Devry UniversityBusinessUSATook several courses at Devry University to develop a better understanding
of the business world.
Listening skills, marketing skills, target driven, relationship building skills, multi-tasking, verbal and written communication skills, organizational ability, written expression, time management, problem-solving skills, client relations, customer service, electronic filing, teamwork.