Highly motivated and positive individual with great organizational and communication skills who adapts quickly to new and changing environments. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Skills
Personal and Professional Integrity
Customer Satisfaction
Conflict and Complaint Resolution
Able to quickly grasp new concepts
Relationship building
X-Ray
Experience in assisting Chiropractors and handling administrative and clerical
Strong knowledge of HIPPA, medical terminology and chiropractic procedures
Enthusiastic caregiver
Patient/family focused
Chart preparation/filing aptness
Strong medical ethic
Staffing management ability
Patient Flow Management
Work History
08/2019 to 08/2021
Business AssistantUniversity Of Chicago – Chicago, NY, Colorado Springs,CO
Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Communicate effectively with dentists
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Adhered to strict HIPAA guidelines to protect patient privacy.
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Completed patient referrals to other medical specialists.
Conducted communications and transactions with patients and visitors to foster positive experience.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
02/2017 to 07/2019
Chiropractic Assistant- Team LeaderLife Time Fitness – Allen, TX, Alamogordo,NM
Helped physicians examine and treat patients by assisting with instruments, injections, and suture
removal
Escorted patients to examination rooms and prepared them for physician exams
Ensured HIPAA compliance
Educated patients about their treatments
Monitored patients with acute conditions
Maintained patient privacy and confidential patient information
Worked as part of a team to execute proper care of body mechanics and safety of the patient
Assist Doctor with X-ray set up and clarify all documents to be delivered to radiologist
specialist
Measured urine specimens and delivered them to the laboratory
Ensure patient appointments are up to date and confirmed
File medical records properly and in a timely manner
Provided caring companionship to elderly and developmentally disabled patients
Kept facility stocked with necessary supplies, equipment and instruments
Created and implemented a schedule for back office technicians
Collected and recorded statistics for all patient exams
08/2012 to 01/2017
Front Desk ManagerKentucky Masonic Homes – Louisville, KY, Las Cruces,NM
Processed guest payments for room charges, food and beverage charges and phone charges
Greeted and registered guests and issued room keys
Fostered strong working relationships with all hotel departments
Monitored the appearance and performance of the front desk staff
Greeted all guests in a courteous and professional manner
Served as public relations representative for the hotel
Processed credit card transactions during the checkout process
Delivered requested items to guests' rooms
Monitored room availability using Opera Software
Balanced all rebates and other miscellaneous charges.
Arranged and coordinated sales calls with prospective clients to generate business for hotel.
Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
Created hotel awareness through social media campaigns.
Attended and participated in conferences and trade shows to generate new leads, network and drive business.
Built relationships with customers and community to establish long-term business growth.
01/2008 to 07/2012
ServerSi Senor Restaurant – City, STATE, Alamogordo,NM
Help patrons select food and beverages by presenting menu
Cultivated warm relationships with regular customers.
Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc
Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
Keep kitchen staff informed by noting timing of meal progression
Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
Respond to additional patron requirements by inquiring of needs; observing dining process
Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
Contribute to team effort by accomplishing related results as needed
Provide welcoming phone greeting and following Guest ordering procedures
Convey menu information over the phone to Guests and give accurate estimate of delivery time
Perform basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address customer service issues and refer customers to management when necessary
Education
Expected in to to
Associate of Science: Anatomy, Physiology and Health Assessments Dona Ana Community College - Las Cruces, NM GPA:
Expected in 2010 to to
High School Diploma: Alamogordo High School - Alamogordo, NM GPA:
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