, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Self motivated with attention to detail and over twenty years of experience in the dental industry. I am well versed in clinical and business practices and procedures alike. I offer the confidence and knowledge in both to easily and effectively communicate with patients, doctors and outside of practice industry representatives. I possess the experience and positive track record of meeting, exceeding and retaining sales and production goals. I enjoy having the opportunity and have the desire to share my experience and knowledge in the industry as well as continuing my own education and advancement in a field that changes as rapidly as technology allows.
Skills
Ability to produce, maintain and exceed sales and production expectations
Goal oriented and self motivated
Experienced in leadership and team building
Critical thinking with attention to detail
Strong organizational and trouble shooting skills
Strong work ethic
Strong communication skills
Experienced in practice management
Experience
09/2020 to CurrentInvisalign Coordinator /Business AssistantRutgers University | New Brunswick, NJ,
Invisalign Coordinator with primary focus of building and retaining production of Invisalign cases for the practice
Created and implemented office operating protocol for Invisalign cases including all financial and package options
Currently holding office at 567% increase in Invisalign sales from the previous years sales after implementing my protocol
Worked closely with doctors and patients and Align Territory Managers as main point of contact to coordinate all Invisalign treatment plans, insurance benefits, payment arrangements, appointments and patient education information.
Maintained customer database by entering and updating contact information.
Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
Organized and produced in house Invisalign events for the practice
In addition to Invisalign cases performed all other business assistant tasks such as general dentistry treatment plans, insurance coordination, patient accounts, scheduling and end of day production and closing procedures.
Responsible for mass office communications and marketing with patients via email/texting/media outlets
Created and implemented policies and procedures for effective practice management.
Communicated with patients with compassion while keeping medical information private.
Complied with OSHA and HIPAA regulations.
Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Mentored and coached interns and newly hired team members on office procedures and computer systems.
Consulted with clinicians to develop business goals
Maintained awareness of government regulations, health insurance changes and financing options.
Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Explained policies, procedures and services to patients.
02/2019 to 08/2020Dental Assistant/Treatment CoordinatorByte Dentistry | City, STATE,
Objective for this position was to assist in organization, daily operations and growth of the practice during a time of rebranding
Assisted Dr. chairside with all general dentistry procedures including sedation cases of all levels
Performed digital xrays and Itero scans
Placed Invisalign attachments for aligner wear
Verified and applied patient insurance benefits
Created and presented patient treatment plans
Scheduled patient appointments and coordinated with specialists for sedation cases
Performed all office opening and closing duties including batching and end day balancing and reports
Acted as local marketing/networking outreach for practice during rebranding and grand opening
04/2016 to 08/2018Lead AssistantKidstown Dental | City, STATE,
Lead assistant and patient liaison for fast paced, state of the art pediatric practice
Lead chairside assistant for all restorative and operative procedures, laser frenectomy surgeries and all levels of sedation and surgical cases
Lead responsible for set up, charting, clinical notes and monitoring of patient vital signs for all restorative and surgical cases
Scheduled and oversaw clinical staff rotations for full sedation surgical cases
Treatment coordinator and scheduler for all restorative and surgical cases
Conducted post op and post surgical patient calls for the practice and answered and triaged all incoming after hour emergency calls for the practice
Conducted all pre and post procedural instructions of care for patients
Responsible for tracking, ordering and monitoring all N2O and O2 supplies and safety needs or the practice
Inventoried and ordered supplies and equipment for treatment and surgical rooms
Conducted in house lab work and coordinated outgoing lab work for patient appliances
Responsible for proper sterilization of instruments, equipment and operatories
Responsible for all care, maintenance and repair for office lasers and surgical equipment
Set up new operatories with all equipment and products needed for patient care during practice expansion
Attended one week of dental Scheduling Institute training in Atlanta Georgia for additional training in office and marketing practices for proper and accelerated patient retention and growth
02/2015 to 04/2016Orthodontic Treatment Coordinator/Insurance CoordinatorWest Houston Orthodontics | City, STATE,
Gathered and reviewed patient records, orthodontic photos, data and health history to review with Orthodontist for accurate patient assessments, diagnoses and treatment.
Coordinated, verified and filed insurance benefits for orthodontic treatment
Created and presented treatment plans and contracted all financial documents and agreements with patients
Responsible for all AR and collections for practice
Responsible for meeting and retaining new patient, current patient retention and practice production goals
Presented practice goals and production to team daily during morning huddle
Ran end of day balancing and closing office procedures
01/2007 to 12/2011Lead Pediatric Dental AssistantDr. Herbert Wade DDS | City, STATE, operatoriesoperatoriesfrenectomyItero
Lead chairside assistant for established pediatric dentistry and orthodontic practice
Assisted doctor for all dental procedures
N20 monitoring for sedation patients
Took patient xrays and impressions
Fabricated in house lab cases and appliances
Maintained sterilization duties and OSHA regulations for the practice
Inventoried and ordered supplies and equipment
Assisted with front office and scheduling duties as needed
Education and Training
Expected in 1997Radiology, N2O Monitoring And RDA | Dental AssistingTx State Board of Dental Examiners, AUSTIN, TXGPA:
Expected in 2000Associate of Science | Dental HygieneAustin Community College, Austin, TXGPA:
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