Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Self motivated with attention to detail and over twenty years of experience in the dental industry. I am well versed in clinical and business practices and procedures alike. I offer the confidence and knowledge in both to easily and effectively communicate with patients, doctors and outside of practice industry representatives. I possess the experience and positive track record of meeting, exceeding and retaining sales and production goals. I enjoy having the opportunity and have the desire to share my experience and knowledge in the industry as well as continuing my own education and advancement in a field that changes as rapidly as technology allows.

  • Ability to produce, maintain and exceed sales and production expectations
  • Goal oriented and self motivated
  • Experienced in leadership and team building
  • Critical thinking with attention to detail
  • Strong organizational and trouble shooting skills
  • Strong work ethic
  • Strong communication skills
  • Experienced in practice management
09/2020 to Current Invisalign Coordinator /Business Assistant Rutgers University | New Brunswick, NJ,

Invisalign Coordinator with primary focus of building and retaining production of Invisalign cases for the practice

  • Created and implemented office operating protocol for Invisalign cases including all financial and package options
  • Currently holding office at 567% increase in Invisalign sales from the previous years sales after implementing my protocol
  • Worked closely with doctors and patients and Align Territory Managers as main point of contact to coordinate all Invisalign treatment plans, insurance benefits, payment arrangements, appointments and patient education information.
  • Maintained customer database by entering and updating contact information.
  • Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
  • Organized and produced in house Invisalign events for the practice
  • In addition to Invisalign cases performed all other business assistant tasks such as general dentistry treatment plans, insurance coordination, patient accounts, scheduling and end of day production and closing procedures.
  • Responsible for mass office communications and marketing with patients via email/texting/media outlets
  • Created and implemented policies and procedures for effective practice management.
  • Communicated with patients with compassion while keeping medical information private.
  • Complied with OSHA and HIPAA regulations.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Consulted with clinicians to develop business goals
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Explained policies, procedures and services to patients.
02/2019 to 08/2020 Dental Assistant/Treatment Coordinator Byte Dentistry | City, STATE,

Objective for this position was to assist in organization, daily operations and growth of the practice during a time of rebranding

  • Assisted Dr. chairside with all general dentistry procedures including sedation cases of all levels
  • Performed digital xrays and Itero scans
  • Placed Invisalign attachments for aligner wear
  • Verified and applied patient insurance benefits
  • Created and presented patient treatment plans
  • Scheduled patient appointments and coordinated with specialists for sedation cases
  • Performed all office opening and closing duties including batching and end day balancing and reports
  • Acted as local marketing/networking outreach for practice during rebranding and grand opening
04/2016 to 08/2018 Lead Assistant Kidstown Dental | City, STATE,

Lead assistant and patient liaison for fast paced, state of the art pediatric practice

  • Lead chairside assistant for all restorative and operative procedures, laser frenectomy surgeries and all levels of sedation and surgical cases
  • Lead responsible for set up, charting, clinical notes and monitoring of patient vital signs for all restorative and surgical cases
  • Scheduled and oversaw clinical staff rotations for full sedation surgical cases
  • Treatment coordinator and scheduler for all restorative and surgical cases
  • Conducted post op and post surgical patient calls for the practice and answered and triaged all incoming after hour emergency calls for the practice
  • Conducted all pre and post procedural instructions of care for patients
  • Responsible for tracking, ordering and monitoring all N2O and O2 supplies and safety needs or the practice
  • Inventoried and ordered supplies and equipment for treatment and surgical rooms
  • Conducted in house lab work and coordinated outgoing lab work for patient appliances
  • Responsible for proper sterilization of instruments, equipment and operatories
  • Responsible for all care, maintenance and repair for office lasers and surgical equipment
  • Set up new operatories with all equipment and products needed for patient care during practice expansion
  • Attended one week of dental Scheduling Institute training in Atlanta Georgia for additional training in office and marketing practices for proper and accelerated patient retention and growth
02/2015 to 04/2016 Orthodontic Treatment Coordinator/Insurance Coordinator West Houston Orthodontics | City, STATE,
  • Gathered and reviewed patient records, orthodontic photos, data and health history to review with Orthodontist for accurate patient assessments, diagnoses and treatment.
  • Coordinated, verified and filed insurance benefits for orthodontic treatment
  • Created and presented treatment plans and contracted all financial documents and agreements with patients
  • Responsible for all AR and collections for practice
  • Responsible for meeting and retaining new patient, current patient retention and practice production goals
  • Presented practice goals and production to team daily during morning huddle
  • Ran end of day balancing and closing office procedures
01/2007 to 12/2011 Lead Pediatric Dental Assistant Dr. Herbert Wade DDS | City, STATE, operatoriesoperatoriesfrenectomyItero

Lead chairside assistant for established pediatric dentistry and orthodontic practice

  • Assisted doctor for all dental procedures
  • N20 monitoring for sedation patients
  • Took patient xrays and impressions
  • Fabricated in house lab cases and appliances
  • Maintained sterilization duties and OSHA regulations for the practice
  • Inventoried and ordered supplies and equipment
  • Assisted with front office and scheduling duties as needed
Education and Training
Expected in 1997 Radiology, N2O Monitoring And RDA | Dental Assisting Tx State Board of Dental Examiners, AUSTIN, TX GPA:
Expected in 2000 Associate of Science | Dental Hygiene Austin Community College, Austin, TX GPA:

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School Attended

  • Tx State Board of Dental Examiners
  • Austin Community College

Job Titles Held:

  • Invisalign Coordinator /Business Assistant
  • Dental Assistant/Treatment Coordinator
  • Lead Assistant
  • Orthodontic Treatment Coordinator/Insurance Coordinator
  • Lead Pediatric Dental Assistant


  • Radiology, N2O Monitoring And RDA
  • Associate of Science

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