business and technology transformation leader resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • Experienced Business and Technical Transformation Leader with proven track record that includes over 10 successful large scale SaaS based implementations including ServiceNow, Workday, Concur and Salesforce
  • Developed a "COVID" Pivot model using ServiceNow to transform remote operations to provide stronger work environment for Teams
  • Seasoned professional that combines a unique experience of both Process and Technical knowledge that allows for a speed to market model providing strong and fast results leveraging Player/Coach abilities to fill all needs / GAPS to ensure the ultimate program goals are achieved
  • Strong disciplined structure for managing large teams with proven implementation and delivery skills that can utilize both a 3rd party vendor delivery model or a 100% dedicated Off Shore Team for all Development and Project Management responsibilities
  • Ability to visualize Program end state and develop path for Transformational efforts that allow team to achieve all goals, produce high cost savings and deliver a fully sustainable and ready for continued optimization product
  • ServiceNow: All Modules
  • Workday: Finance, HCM, Integrations and Payroll
  • Concur
  • SAP: FI and SD
  • Salesforce
  • Box
  • Strong Business Process and Technical experience
  • Change Management Leader
  • Green Belt - Scrum methodology and Agile Guru
  • Client Relationship Management expert
  • Leadership Style that depicts a Winning CAN DO approach
  • Cost Savings Reduction Management Expertise
Southern Connecticut State University New Haven, CT Expected in Bachelor of Science : Business Management - GPA :
Albertus Magnus Hartford, CT Expected in Master of Science : Business Management - GPA :
Work History
Genpact - Business and Technology Transformation Leader
City, STATE, 03/2019 - Current
  • Leader of 2 year large scale program to implement ServiceNow for all Operations with the achieved goal to standardize and streamline all Client facing touchpoints and streamline/automate back end operations
  • Created and Developed an Agile based Program Team that successfully migrated over 75 processes onto the various ServiceNow modules, leveraging 60%. of the Team resources operating off-shore from India
  • Developed a new "COVID Pivot" remote operations framework utilizing ServiceNow to fill all gaps with all Genpact staff remote that includes a real time metrics Broadcast for Management on key business initiatives
  • Exceeded Senior Management expectations with cost reductions and higher than planned Client Satisfaction
  • Creation of Client Relationship ServiceNow model that continually delivered all optimization efforts
Bridgewater Associates - Business and Technology Transformation Leader
City, STATE, 10/2011 - 03/2019
  • Leader of Workday Implementation program that was responsible for migrating over 12 disparate Finance and Human Resource applications onto the subsequent Workday modules (Finance and Human Resources including all Integrations)
  • Program Leader for the implementation of Workday Payroll on a critical 3 month timeline that yielded perfect pay results for Bridgewater employees
  • Created and Lead a Workday Program Team that focused on continued Optimization and Client delivery
  • Developed a hybrid team made of of Employees and 3rd party SME's that served as our Team "Bench" that covered all modules of Workday on an as needed basis
  • Program Lead for Concur implementation for the Client that successfully moved a manual process into a state of the art expense process within Concur
  • Launch of a Salesforce Client request workflow for all Technical requests and enhancements that provided the internal teams above average processes to successfully manage all Client requests
Henkel - Transformation Leader for Finance
City, STATE, 04/1996 - 09/2011
  • Leader for all efforts with Finance to Standardize and Automate processing using technology, lead efforts to implement SAP for Finance for North America and transform operations that included the creation of standard processing Shared Service Centers and then the ultimate move of all finance processing to Manila offshore Service Center
  • Program Lead for the SAP Finance implementation of the ERP solution for Global Finance processing that including the moving of 15 Finance functions across North America to one SAP Financial platform
  • Transformation Leader for the Salesforce Implementation of Automated Ticket and Inquiry system that provides a streamlined Customer Service model that allowed efficiency of inquiries while providing fluid transparency of the Shared Services operation that was successfully managed from our Manila operations Teams
  • Transformation Project Leader for the Concur implementation for North America that successfully was launched on a 3 month critical project timeline for over 5000 North American staff

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Resume Overview

School Attended

  • Southern Connecticut State University
  • Albertus Magnus

Job Titles Held:

  • Business and Technology Transformation Leader
  • Business and Technology Transformation Leader
  • Transformation Leader for Finance


  • Bachelor of Science
  • Master of Science

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