Business And Commercial Operations Leader resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Healthcare and FMCG professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Microsoft Office 365/Edge Cost control
Interpersonal skills
Financial and cost management
Lead Negotiation and Critical thinking
Analytical Process Improvement
Customer relationship Project planning and management
CRM/ ERP Systems ( DOMO, SAP, Oracle GLPROD, Servicemax, salesforce)
Administrative Management and Continuous Improvement Projects
Records Organization and Management
Preventive Equipment Maintenance management
Sales Tracking and Analysis
Operational Efficiency and Safety
Inventory and Supply Management
Key Performance Indicators (KPIs)
Budgeting and Cost Control Strategies
Customer Care and Satisfaction
Operations Improvement and efficiency
Procurement and Strategic sourcing
Business operations understanding
Team leadership, coaching and direction
Business management and Leadership
Business operations proficiency, policies and procedures
Operations understanding and leadership
Business development and planning
Leadership and supervision
Work History
12/2019 to CurrentBusiness and Commercial Operations LeaderGE Healthcare | City, STATE,
RESPONSIBILITIES
Trained, mentored and motivated employees to maximize team productivity both in back office and Field Engineers while reducing process lags and enhancing best practices and protocols
Disseminated safety information and monitored employee compliance with regulatory and organizational policies
Developed and implemented initiatives for process improvement, reviewed and assessed ongoing operations to improve overall performance while reducing labor costs.
Proper invoicing led to 95% on time cash collection.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders by providing proper market research and pricing for all products.
Identified areas of deficiency and performed root-cause analysis to solve problems, through specific analysis.
Managed huge Ministry of Health,Managed equipment service project documentation (paper) and electronically
Built strong cross functional team operations process and Key Performance Indicators' demands, by having weekly review meetings.
Effectively ensured high data quality in different ERP tools, studied financial reports to improve profitability.
Implemented Managed equipment system reporting plan and which improved operational engagement.
Defined appropriate metrics and measurements to drive results, in alignment with senior leadership priorities.
In charge of strategic annual financial planning, setting up operation plan for following year.
Compiled, verified data to resolve issues and streamline efficiency of service product pricing and cost to service.
Established over four new effective improvement plans in 2021/2022 that helped streamline sales operations and recurring costs saving Usd 5M while eliminating unnecessary of internal external vendors costs.
Remotely worked collaboratively with cross functional teams to support operational and financial growth initiatives and targets, majored on cost controls initiatives, process improvement and productivity projects.
Reviewed and analyzed weekly sales progress with sales, finance and legal team for proper deal review, revenue tracking and pacing, forecasting verses actuals, risks and opportunities.
Managed and retained confidential data for service suppliers, customer and employees data retention electronically archiving in provided tools.
Resolved problems, improved operations and provided exceptional service
Resolved conflicts and negotiated mutually beneficial agreements between parties
Used critical thinking to break down problems, evaluate solutions and make decisions
Conducted research, gathered information from multiple sources and presented results
Worked flexible hours across night, weekend and holiday shifts
Prepared variety of different written communications, reports and documents
Encouraged and promoted ideas aligned to business needs and benefits.
Motivated and trained employees to maximize team productivity.
02/2015 to 11/2019Business & Commercial Operations SpecialistGE Healthcare | City, STATE,
Provided support for timely resolution of customer invoicing disputes in co-ordination with service sales, reduced bad debt recovery from $2million to $ 200K
Optimized predictability and performance of sales force to support continuous improvement on service sales, increased 2018 sales by 15%
Managed end to end projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
Managed proper documentation process and archiving as proper record keeping for audit processes both customers and vendor contract agreements
Worked with cross-functional resources to implement direct marketing programs to increase customer install base
Reconciled and reported record discrepancies to prepare for annual audit
Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity
Analyzed costs, pricing, variable contributions, sales results, and actual performance compared to business plans
Computed, recorded and proofread data in preparation of records and reports while identifying key growth and contribution opportunities for business
Conduct weekly, monthly and quarterly leadership business reporting through excel, PowerPoint and Salesforce dashboards on business growth, development and areas of focus
Verified that financial processes and business planning initiatives aligned with performance improvements
Reviewed and analyzed weekly sales progress with sales, finance and legal team for proper deal review, revenue tracking and pacing, forecasting verses actuals, risks and opportunities.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
Conducted interviews with key business users to collect information on business processes and user requirements
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Assessed business requirements to forecast annual budgetary operational costs
Interacted with internal customers to understand business needs and translate into requirements and project scope
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements
Identified service sales process inefficiencies through gap analysis and outlined sensible solutions
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
Drafted reports on company financial metrics to assess successes and account for deficiencies
Evaluated trends to understand competitive environments and assess current strategies
08/2012 to 01/2015Indirect and MRO Buyer/Sourcing - Purchase Order Lifecycle OwnerDiageo, EABL | City, STATE,
Delivered pivotal market research to determine feasibility of proposed procurement actions
Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples
Identified new vendors by conducting adequate research and obtained better pricing, reducing supply chain costs by 50M in one year
Interfaced with suppliers to maintain document flow that provided ease in negotiation
Prepared invitation-of-bid forms for supplier firm delivery
Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports
Entered order details into system and inputted updates accordingly using SAP dep live
Applied well-developed cross functional communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners
Reviewed requisition orders, verifying terminology and specifications for accuracy
Managed inventory control, material control, accounting and supply reports
Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location
Obtained information about customer needs and preferences by conferring with sales or purchasing personnel
Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Worked flexible hours across night, weekend and holiday shifts
Prepared variety of different written communications, reports and documents
Managed team of employees, overseeing hiring, training and
Monitored company inventory to keep stock levels and databases updated
Saved $10M by implementing cost-saving initiatives that addressed long-standing problems
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Learned new skills and applied to daily tasks to improve efficiency and productivity
Increased customer satisfaction by resolving issues
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Managed and maintained purchase orders and invoices.
Negotiated contracts with vendors for cost-effective purchasing terms.
Collaborated with sales team to identify and fulfill customer needs.
Analyzed sales and inventory data to determine purchasing needs and reorder points.
02/2006 to 07/2012Customer Service Representative and Logistics Co-OrdinatorFrigorex East Africa | City, STATE,
Analyzed client orders and available driving personnel to plan and execute within client needs and expectations
Analyzed operational performance and implemented plans to achieve organizational and financial goals, improving annual profit margin from 5M to 15M
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
Cultivated carrier relations and tracked financials to verify optimum performance
Worked with vendors to obtain optimal prices and delivery schedules
Developed proposals with detailed cost estimates outlining logistics plans
Coordinated across departments to build successful logistics solutions for customers
Designed, implemented techniques to reduce time and costs required to obtain and move goods,
Obtained and coordinated materials required to meet contract objectives maintaining stock levels of below 500K
Managed monthly profit and loss account reconciliation and stock reconciliations
Education
Expected in 12/2011Bachelor of Business Management | Purchasing and SuppliesMoi University, Eldoret, Kenya, GPA:
Affiliations
A highly motivated performance-driven business operations leader offering over ten years of comprehensive experience with a commitment to deliver on strategies, policies and procedures aligning the leadership function with overall growth objectives. Specialties in business relations and strategizing, procurement, sourcing, risk management, People and contract management & revenue management. Leverages outstanding interpersonal and negotiation skills to strengthen relationships with key stakeholders driving a shared motivation to the achievement of business objectives. Renowned for a reliable and supportive leadership style and ability to coach & mentor teams while contributing to their continuing professional development. Persuasion and Negotiation sales skills (Ipersuade, inegotiate) - GE Healthcare, 2019
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Resume Overview
School Attended
Moi University
Job Titles Held:
Business and Commercial Operations Leader
Business & Commercial Operations Specialist
Indirect and MRO Buyer/Sourcing - Purchase Order Lifecycle Owner
Customer Service Representative and Logistics Co-Ordinator