Business And Commercial Operations Leader resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Healthcare and FMCG professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Microsoft Office 365/Edge Cost control
  • Interpersonal skills
  • Financial and cost management
  • Lead Negotiation and Critical thinking
  • Analytical Process Improvement
  • Customer relationship Project planning and management
  • CRM/ ERP Systems ( DOMO, SAP, Oracle GLPROD, Servicemax, salesforce)
  • Administrative Management and Continuous Improvement Projects
  • Records Organization and Management
  • Preventive Equipment Maintenance management
  • Sales Tracking and Analysis
  • Operational Efficiency and Safety
  • Inventory and Supply Management
  • Key Performance Indicators (KPIs)
  • Budgeting and Cost Control Strategies
  • Customer Care and Satisfaction
  • Operations Improvement and efficiency
  • Procurement and Strategic sourcing
  • Business operations understanding
  • Team leadership, coaching and direction
  • Business management and Leadership
  • Business operations proficiency, policies and procedures
  • Operations understanding and leadership
  • Business development and planning
  • Leadership and supervision
Work History
12/2019 to Current Business and Commercial Operations Leader GE Healthcare | City, STATE,
  • Trained, mentored and motivated employees to maximize team productivity both in back office and Field Engineers while reducing process lags and enhancing best practices and protocols
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies
  • Developed and implemented initiatives for process improvement, reviewed and assessed ongoing operations to improve overall performance while reducing labor costs.
  • Proper invoicing led to 95% on time cash collection.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders by providing proper market research and pricing for all products.
  • Identified areas of deficiency and performed root-cause analysis to solve problems, through specific analysis.
  • Managed huge Ministry of Health,Managed equipment service project documentation (paper) and electronically
  • Built strong cross functional team operations process and Key Performance Indicators' demands, by having weekly review meetings.
  • Effectively ensured high data quality in different ERP tools, studied financial reports to improve profitability.
  • Implemented Managed equipment system reporting plan and which improved operational engagement.
  • Defined appropriate metrics and measurements to drive results, in alignment with senior leadership priorities.
  • In charge of strategic annual financial planning, setting up operation plan for following year.
  • Compiled, verified data to resolve issues and streamline efficiency of service product pricing and cost to service.
  • Established over four new effective improvement plans in 2021/2022 that helped streamline sales operations and recurring costs saving Usd 5M while eliminating unnecessary of internal external vendors costs.
  • Remotely worked collaboratively with cross functional teams to support operational and financial growth initiatives and targets, majored on cost controls initiatives, process improvement and productivity projects.
  • Reviewed and analyzed weekly sales progress with sales, finance and legal team for proper deal review, revenue tracking and pacing, forecasting verses actuals, risks and opportunities.
  • Managed and retained confidential data for service suppliers, customer and employees data retention electronically archiving in provided tools.
  • Resolved problems, improved operations and provided exceptional service
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Conducted research, gathered information from multiple sources and presented results
  • Worked flexible hours across night, weekend and holiday shifts
  • Prepared variety of different written communications, reports and documents
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
02/2015 to 11/2019 Business & Commercial Operations Specialist GE Healthcare | City, STATE,
  • Provided support for timely resolution of customer invoicing disputes in co-ordination with service sales, reduced bad debt recovery from $2million to $ 200K
  • Optimized predictability and performance of sales force to support continuous improvement on service sales, increased 2018 sales by 15%
  • Managed end to end projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
  • Managed proper documentation process and archiving as proper record keeping for audit processes both customers and vendor contract agreements
  • Worked with cross-functional resources to implement direct marketing programs to increase customer install base
  • Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions
  • Reconciled and reported record discrepancies to prepare for annual audit
  • Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity
  • Analyzed costs, pricing, variable contributions, sales results, and actual performance compared to business plans
  • Computed, recorded and proofread data in preparation of records and reports while identifying key growth and contribution opportunities for business
  • Conduct weekly, monthly and quarterly leadership business reporting through excel, PowerPoint and Salesforce dashboards on business growth, development and areas of focus
  • Verified that financial processes and business planning initiatives aligned with performance improvements
  • Reviewed and analyzed weekly sales progress with sales, finance and legal team for proper deal review, revenue tracking and pacing, forecasting verses actuals, risks and opportunities.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
  • Conducted interviews with key business users to collect information on business processes and user requirements
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Assessed business requirements to forecast annual budgetary operational costs
  • Interacted with internal customers to understand business needs and translate into requirements and project scope
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements
  • Identified service sales process inefficiencies through gap analysis and outlined sensible solutions
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
  • Drafted reports on company financial metrics to assess successes and account for deficiencies
  • Evaluated trends to understand competitive environments and assess current strategies
08/2012 to 01/2015 Indirect and MRO Buyer/Sourcing - Purchase Order Lifecycle Owner Diageo, EABL | City, STATE,
  • Delivered pivotal market research to determine feasibility of proposed procurement actions
  • Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples
  • Identified new vendors by conducting adequate research and obtained better pricing, reducing supply chain costs by 50M in one year
  • Interfaced with suppliers to maintain document flow that provided ease in negotiation
  • Prepared invitation-of-bid forms for supplier firm delivery
  • Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports
  • Entered order details into system and inputted updates accordingly using SAP dep live
  • Applied well-developed cross functional communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners
  • Reviewed requisition orders, verifying terminology and specifications for accuracy
  • Managed inventory control, material control, accounting and supply reports
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel
  • Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Worked flexible hours across night, weekend and holiday shifts
  • Prepared variety of different written communications, reports and documents
  • Managed team of employees, overseeing hiring, training and
  • Monitored company inventory to keep stock levels and databases updated
  • Saved $10M by implementing cost-saving initiatives that addressed long-standing problems
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Increased customer satisfaction by resolving issues
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Managed and maintained purchase orders and invoices.
  • Negotiated contracts with vendors for cost-effective purchasing terms.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
02/2006 to 07/2012 Customer Service Representative and Logistics Co-Ordinator Frigorex East Africa | City, STATE,
  • Analyzed client orders and available driving personnel to plan and execute within client needs and expectations
  • Analyzed operational performance and implemented plans to achieve organizational and financial goals, improving annual profit margin from 5M to 15M
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
  • Cultivated carrier relations and tracked financials to verify optimum performance
  • Worked with vendors to obtain optimal prices and delivery schedules
  • Developed proposals with detailed cost estimates outlining logistics plans
  • Coordinated across departments to build successful logistics solutions for customers
  • Designed, implemented techniques to reduce time and costs required to obtain and move goods,
  • Obtained and coordinated materials required to meet contract objectives maintaining stock levels of below 500K
  • Managed monthly profit and loss account reconciliation and stock reconciliations
Expected in 12/2011 Bachelor of Business Management | Purchasing and Supplies Moi University, Eldoret, Kenya, GPA:
A highly motivated performance-driven business operations leader offering over ten years of comprehensive experience with a commitment to deliver on strategies, policies and procedures aligning the leadership function with overall growth objectives. Specialties in business relations and strategizing, procurement, sourcing, risk management, People and contract management & revenue management. Leverages outstanding interpersonal and negotiation skills to strengthen relationships with key stakeholders driving a shared motivation to the achievement of business objectives. Renowned for a reliable and supportive leadership style and ability to coach & mentor teams while contributing to their continuing professional development. Persuasion and Negotiation sales skills (Ipersuade, inegotiate) - GE Healthcare, 2019

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Resume Overview

School Attended

  • Moi University

Job Titles Held:

  • Business and Commercial Operations Leader
  • Business & Commercial Operations Specialist
  • Indirect and MRO Buyer/Sourcing - Purchase Order Lifecycle Owner
  • Customer Service Representative and Logistics Co-Ordinator


  • Bachelor of Business Management

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