business and commercial operations leader resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Healthcare and FMCG professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Corrective Actions
  • Plan Implementation
  • Pivot Tables
  • High Performance Standards
  • Cost Reduction
  • Reporting And Metrics
  • Teamwork And Collaboration
  • Written Communication
  • Financial Administration
  • Improving Efficiency
  • Logistics Expertise
  • Customer Relations
Work History
Business and Commercial Operations Leader, 12/2019 - Current
GE Healthcare City, STATE,
  • Saved $500K, implementing cost-saving initiatives that addressed long-standing problems.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Developed team communications and information for meetings.
  • Delivered services to customer locations within specific timeframes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Monitored company inventory to keep stock levels and databases updated.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Carried out day-to-day duties accurately and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked with customers to understand needs and provide excellent service.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Created plans and communicated deadlines to complete projects on time.
Business & Commercial Operations Specialist, 02/2015 - 11/2019
GE Healthcare City, STATE, Kenya
  • Provided support for timely resolution of customer invoicing disputes in co-ordination with service sales, reduced bad debt recovery from $2million to $ 200K
  • Optimized predictability and performance of sales force to support continuous improvement on service sales, increased 2018 sales by 15%
  • Managed end to end projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
  • Managed proper documentation process and archiving as proper record keeping for audit processes both customers and vendor contract agreements
  • Worked with cross-functional resources to implement direct marketing programs to increase customer install base
  • Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions
  • Reconciled and reported record discrepancies to prepare for annual audit
  • Optimized management roles facilitated communication and adjusted culture to be more open and productive
  • Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity
  • Analyzed costs, pricing, variable contributions, sales results, and actual performance compared to business plans
  • Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication
  • Computed, recorded and proofread data in preparation of records and reports while identifying key growth and contribution opportunities for business
  • Conduct weekly, monthly and quarterly leadership business reporting through excel, PowerPoint and Salesforce dashboards on business growth, development and areas of focus
  • Verified that financial processes and business planning initiatives aligned with performance improvements
  • Reviewed and analyzed weekly sales progress with sales, finance and legal team for proper deal review, revenue tracking and pacing, forecasting verses actuals, risks and opportunities.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
  • Conducted interviews with key business users to collect information on business processes and user requirements
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Assessed business requirements to forecast annual budgetary operational costs
  • Interacted with internal customers to understand business needs and translate into requirements and project scope
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements
  • Identified process inefficiencies through gap analysis and outlined sensible solutions
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
  • Drafted reports on company financial metrics to assess successes and account for deficiencies
  • Evaluated trends to understand competitive environments and assess current strategies
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
Indirect and MRO Buyer/Sourcing - Purchase Order Lifecycle Owner, 08/2012 - 01/2015
Diageo, EABL City, STATE, Kenya
  • Delivered pivotal market research to determine feasibility of proposed procurement actions
  • Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples
  • Identified new vendors by conducting adequate research and obtained better pricing, reducing supply chain costs by 50M in one year
  • Interfaced with suppliers to maintain document flow that provided ease in negotiation
  • Prepared invitation-of-bid forms for supplier firm delivery
  • Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports
  • Entered order details into system and inputted updates accordingly using SAP dep live
  • Mitigated logistics deficiencies resolved shortages and tracked missed or late deliveries while scheduling and expediting high-priority customers
  • Applied well-developed cross functional communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners
  • Reviewed requisition orders, verifying terminology and specifications for accuracy
  • Managed inventory control, material control, accounting and supply reports
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel
  • Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
  • Onboarded new temps by entering employee information into systems
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Conducted research, gathered information from multiple sources and presented results
  • Collaborated with team members to achieve target results
  • Worked flexible hours across night, weekend and holiday shifts
  • Prepared variety of different written communications, reports and documents
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Maintained energy and enthusiasm in fast-paced environment
  • Used coordination and planning skills to achieve results according to schedule
  • Developed team communications and information for meetings
  • Monitored company inventory to keep stock levels and databases updated
  • Saved $10M by implementing cost-saving initiatives that addressed long-standing problems
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated respect, friendliness and willingness to help wherever needed
Customer Service Representative and Logistics Co-Ordinator, 02/2006 - 07/2012
Frigorex East Africa City, STATE, Kenya
  • Analyzed client orders and available driving personnel to plan and execute within client needs and expectations
  • Analyzed operational performance and implemented plans to achieve organizational and financial goals, improving annual profit margin from 5M to 15M
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
  • Cultivated carrier relations and tracked financials to verify optimum performance
  • Worked with vendors to obtain optimal prices and delivery schedules
  • Developed proposals with detailed cost estimates outlining logistics plans
  • Coordinated across departments to build successful logistics solutions for customers
  • Designed, implemented techniques to reduce time and costs required to obtain and move goods,
  • Obtained and coordinated materials required to meet contract objectives maintaining stock levels of below 500K
  • Managed monthly profit and loss account reconciliation and stock reconciliations
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Recommended products to customers, thoroughly explaining details
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Processed customer adjustments to maintain financial accounts
  • Updated account information to maintain customer records
  • Recorded account information to open new customer accounts
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Collected and analyzed customer information to prepare product or service reports
  • Investigated and resolved accounting, service and delivery concerns
  • Delivered prompt service to prioritize customer needs
  • Facilitated inter-departmental communication to effectively provide customer support
Bachelor of Business Management: Purchasing and Supplies, Expected in 12/2011
Moi University - Eldoret, Kenya,
Status -
A highly motivated performance-driven business operations leader offering over ten years of comprehensive experience with a commitment to deliver on strategies, policies and procedures aligning the leadership function with overall growth objectives. Specialties in business relations and strategizing, procurement, sourcing, risk management, People and contract management & revenue management. Leverages outstanding interpersonal and negotiation skills to strengthen relationships with key stakeholders driving a shared motivation to the achievement of business objectives. Renowned for a reliable and supportive leadership style and ability to coach & mentor teams while contributing to their continuing professional development. Persuasion and Negotiation sales skills (Ipersuade, inegotiate) - GE Healthcare, 2019

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Resume Overview

School Attended

  • Moi University

Job Titles Held:

  • Business and Commercial Operations Leader
  • Business & Commercial Operations Specialist
  • Indirect and MRO Buyer/Sourcing - Purchase Order Lifecycle Owner
  • Customer Service Representative and Logistics Co-Ordinator


  • Bachelor of Business Management

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