Enthusiastic Business Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of regulatory compliance standards and training in workflow processes and analysis. Motivated to learn, grow, and excel in the healthcare industry.
CSG International - Business AnalystAtlanta, GA01/2003 - 03/2009
Consistently exceeded production standards while maintaining accuracy level above 99%.
Identified various risks and errors in accounts to propose corrective action to client management.
Interacted with key client management to gather information, resolve audit-related problems and make recommendations for business and process improvements.
Reconciled assigned accounts to ensure payments are received and posted; open balances researched and credits used appropriately; analyzed vendor aging for outstanding balances; coordinated with Accounts Payable and vendors to resolve payment discrepancies.
Analyzed trends over monthly, quarterly and annual financial data to investigate fluctuations.
Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
Partnered with third party companies to ensure third party software capabilities.
Served as SME on restricted access and large volume accounts.
Handled supervisor duties when manager was unavailable or out of office.
Prepared suitable reports on risk and information gleaned from audits and distributed to appropriate personnel.
Researched CABS (Carrier Access Billing System) invoices, CDRs (Call Detail Records), Revenue Analysis and various other aspects of the client's business.
Resolved customer requests, via Remedy ticketing system, within company's SLA (Service Level Agreement).
Followed SDLC (System Development Life Cycle) process throughout duration of project, including requirements gathering, design specifications and project cost estimation.
Familiarity with Telephony Regulatory environment.
Cox Business Services - National Operations ManagerAtlanta, GA05/2002 - 08/2008