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Business Analyst Resume Example

Resume Score: 80%

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BA
BUSINESS ANALYST
Professional Summary

Seasoned Business Analyst offering 3 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Hardworking Project Manager gifted at performance specification and reviewing designs to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Exhibits excellent technical skills in using project management methodologies, and database tools to increase productivity, quality and throughput.

Skills
  • Strategic Planning
  • Data Analysis
  • Web-Based Reporting Tools
  • Revenue Development
  • Business Process Mapping
  • Agile expertise
  • Data migration
  • Production support
  • Project Management
  • Quality assurance
  • Waterfall methodology
  • Technical analysis
Work History
05/2017 to 03/2019Business AnalystTAJ Group | Columbus, OH
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Tracked feedback at all levels and researched resolutions for common concerns.
  • Coordinated data migration and consolidation efforts.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Gathered, documented and modeled data to assess business trends.
  • Evaluated current processes to develop improvement plans.
  • Organized daily tasks for better efficiency and use of resources.
02/2015 to 03/2017AWS Cloud EngineerCybaron Tech | Westerville, OH
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
  • Experience in Automation, Installation and overall Configuration Management of servers using Chef and AWS.
  • Experience in Automation, Installation and overall Configuration Management of servers using Chef and AWS.
  • Experienced in cloud application and server virtualization using AWS (Amazon Web Services)
  • Experienced in cloud application and server virtualization using AWS (Amazon Web Services)
  • Administering and supporting VA7400 Storage
  • Virtualized the servers using Docker for the test environments and dev-environments needs, also configuration automation using Docker containers.
  • Diagnosing system hardware and software problems using advanced root-cause analysis
  • Managed use of various types of databases and configured, installed and upgraded new ones.
02/2010 to 11/2014Service Desk AnalystGTBank | LAGOS, LAGOS
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Entered service tickets into incident tracking system(ServiceNow) to facilitate faster problem identification and resolution.
  • Supervised 30 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
Education
02/2015Bachelor of Science | Business AdministrationAdekunle Ajasin University, Ondo, Nigeria
02/2020Master of Science | Project ManagementWalden University, Minneapolis, MN
Expected in 12/2020Master of Science | Information Technology Project ManagementWestern Governors University, Salt Lake City, UT
Affiliations
  • Project Management Institute
  • National Association of Black Accountant
  • American RedCross Association
  • Member Honors Society
Certifications
  • Project Management Professional (PMP)
  • Information Systems Management | Digital Transformation (IBMI )
  • Certified Scrum Master
  • Certified Amazon Web Services Cloud Computing Practitioner
  • Information Technology Infrastructure Library (ITIL)
  • Innovation Management (IBMI)
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • TAJ Group
  • Cybaron Tech
  • GTBank

School Attended

  • Adekunle Ajasin University
  • Walden University
  • Western Governors University

Job Titles Held:

  • Business Analyst
  • AWS Cloud Engineer
  • Service Desk Analyst

Degrees

  • 02/2015 Bachelor of Science | Business Administration
    02/2020 Master of Science | Project Management
    Expected in 12/2020 Master of Science | Information Technology Project Management

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