Highly skilled operations leader with proven success in many areas of Philips Healthcare including territory management, customer fulfillment center, enterprise business, and the sales support center. Manage and direct projects with a balance of customer focus, business strategy, information technology expertise and expert communication. Seeking a role leading strategic and tactical operations. Key skills include: Strategy Execution Metrics & Analysis Leadership Team Alignment Cross Functional Collaboration Business Intelligence Analytical Problem Solving Project Management
BUSINESS ANALYSTJan 2003 to Current Philips － Bothell, Washington
in professional healthcare products and solutions, translating customer insights into meaningful technology and applications that improve the quality of people's lives. (NYSE: PHG) Promoted to this role to take on additional responsibilities within the new North America go-to-market strategy focusing on IDN customer segments.
Established strong partnerships with sales leadership to collectively influence business performance through a deep understanding of the Philips internal structure, processes, IT systems and business intelligence landscape.
Collaborated with key stakeholders for proactive business planning including annual operating plans, forecasting models, and gap plans for IDN, Government and GPO accounts to support setting business objectives for the upcoming year.
Analyzed and Monitored Philips Healthcare product mix investments within the IDN customer segment to identify strengths and areas for growth.
Work closely with cross functional team, including finance, to deliver monthly management business reporting for the IDN, Government and GPO performance.
Collaborated with Sales and Operations leadership to determine the optimal compensation model for GPO, Government and IDN sales teams.
Contributed with content guidance and leadership for SalesForce.com implementation during the go-to-market transition for North America. Key Accomplishments: ✓ Successfully lead a project with sales leadership to evaluate and align all account manager sales territories across the U.S. to our new region / zone structure. Responsible for managing a staff responsible for Business Analysis and Technical Contracts Administration for our Integrated Delivery Networks, Government and Group Purchasing Organization customer segments.
Coached & motivated team members with differing levels of experience toward departmental goals.
Produced effective and accurate data analysis that provided essential information to assist field sales personnel and executive sales management in making world-class business decisions.
Supply compensation with vital volume performance figures to support sales commission activities.
Supported finance with order intake information and revenue analysis for out top tier customer segments.
Performed evaluations on internal operational processes. Established and executed recommendations and solutions to simplify process inefficiencies.
Designed, developed, and deployed automated solutions to streamline internal processes and track/catalogue business critical information. Key Accomplishments: ✓ Designed and developed an analytics platform to bring visibility to our top tier customers and drive one source of truth across our healthcare businesses to enable senior management to make world class business decisions. Business analyst partner for the newly formed business center located at our Bothell campus focused on quote to order operational processes.
Supported management in the transition of the order acquisition team from field based positions to centralized team at headquarters.
Consolidated & streamlined departmental business processes through this transition.
Coached team members with differing levels of experience & motivation toward departmental goals.
Developed, implemented, and executed reporting processes to measure performance of team members.
Produced ad-hoc and monthly bookings reporting before & after the migration to MP1.
Maintained a high level of customer service in all projects and daily tasks. Key Accomplishments: ✓ Implemented departmental workflow system to track key business processes and facilitate communication between commercial operations and field sales teams. Managed, scheduled and prioritized a small team responsible for business systems analysis activities within our customer management team focused on CRM processes and analytics.
Hired, trained, motivated employees & peers.
Improved key departmental business processes.
Coordinated between IT and key business stakeholders.
Scheduled, organized, and prioritized complex projects.
Developed, implemented, and executed several high visibility management reports.
Designed, developed, and maintained reporting data warehouse. Key Accomplishment:
Implemented, account manager territories for a new sales channel across the US market.
Designed & developed CRM reporting dashboards and rolled them out to our sales teams, marketing, and operations teams. Responsible for business systems analysis within our customer management team focused on CRM processes and analytics.
Produced ad-hoc, monthly, quarterly funnel & forecast reports.
Designed and developed companywide win/loss reporting.
Collaborated with sales to implement territory changes in Siebel.
Coordinated between IT and key business stakeholders.
BA, Business Administration / Information SystemsUniversity of Washington Foster School of Business － Foster, Washington, USBA, Business Administration / Information Systems, University of Washington Foster School of Business
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