Highly collaborative and results-driven professional with proven success in business analysis and project management across diverse industries. Accomplished in leading global strategic initiatives related to complex business performance analysis. Experience with data warehouse systems, enterprise software, cloud/SaaS technologies, and business intelligence concepts. Exceptional organizational and leadership skills with the ability to quickly grasp business priorities to identify optimal solutions.
MBA: Master of Business Administration, 2017 University of Saint Francis - Fort Wayne, IN
Bachelor of Science: Business Administration and Management, 2012 Franklin University - Columbus, OH
Business Analyst, 02/2015 to Current Kronos, Inc. – Indianapolis, IN
Supported a global Professional Services team of 100+ individuals and senior level leadership by developing a set of metrics derived from raw company data and establishing an index of critical reports.
Managed requirements gathering meetings composed of cross-functional teams to understand business needs, resulting in proper documentation of operating procedures to standardize business processes.
Led global customer satisfaction initiative, bringing enhanced visibility to customer paint points and improved organization-wide net promoter scores.
Boosted employee self-service by implementing and maintaining Microsoft Power BI business intelligence tool to host essential business metrics for the organization.
Project Manager, 01/2014 to 02/2015 Kronos, Inc. – Indianapolis, IN
Developed executive presentations and project reports to facilitate project evaluation across a variety of industries, including healthcare, retail, manufacturing, public sector, and services & distribution.
Consistently maintained 70% billable utilization goal while also attaining customer satisfaction goal of 8/10 average.
Managed as many as 20 projects simultaneously while also overseeing project budgets of up to $700,000+ for many prominent clients.
Actively served as a mentor in the mentorship and training program for newly hired project managers.
Aided in development of new processes and tools to improve performance and effectiveness of project manager delivery.
Account Specialist, 05/2010 to 01/2014 Enterprise Rent-A-Car – Columbus, OH
Successfully completed Enterprise Management Training Program, which honed skills in several areas of the business, such as customer service, sales and marketing, finance, and operations.
Contributed to regularly attaining company-wide goal of 80%+ net promoter score while maintaining highest volume account in assigned territory.
Marketed Automated Rental Management System application used by clients and Enterprise.
Maintained positive professional relationship between Nationwide Insurance group and Enterprise retail branches by effectively practicing conflict management and resolution strategies.
Trained peers and management team on internal system support and implementation plans.