Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
10/2017 to Present
Business Analysis Manager T-Mobile San Francisco, CA,
  • Support a range of strategic initiatives and maintenance projects by partnering with business and technology stakeholders.
  • Responsible for leading business analysts to understand the business needs and identify how to best to meet them from a business and functional requirements perspective.
  • Oversee the effort to analyze, validate and document business requirements.
  • Serve as a subject matter expert on organization architecture and technical platforms in the Acquisition and Pricing areas.
  • Leads the effort to determine the process and requirements management methodology practices; oversees the effort to ensure that the methodology and quality standards are consistent with corporate standards of internal controls and compliance.
  • Management of team resources, which includes coaching, training & development and performance management.
  • Coordinate with management and staff engaged in application development, coding, system testing, user acceptance testing and production to ensure that business requirements are consistently represented and satisfied.
  • Recommend and report to management schedule, feature and resource prioritization and status across projects.
10/2017 to 09/2017
Senior Business Analyst Fidelity National Information Services Collegeville, PA,
  • Played a key role as Lead Business Analyst in implementing major Government Regulatory mandated projects such as Home Affordable Refinance Program to add liquidity and stability to the declining mortgage market, and Uniform Mortgage Data Program in external facing Delivery applications used by Fannie Mae lenders.
  • Project Manager Role for Acquisition:.
  • Managed prioritization of stakeholder requests.
  • Planned and managed project timelines, including tracking milestone.
  • Organized and led projects.
  • Identified, prioritized, tracked, and drove timely resolution of issues/risks.
  • Reported project progress.
  • Identified system/operational impacts and provided LOEs (level of effort) to project sponsors.
  • Facilitated working sessions with stakeholders and documented business requirements.
  • Provided overview and training on new initiatives to Acquisition staff.
11/2017 to 10/2017
Deal Structuring Manager Mastery Systems NE, ,
  • Priced bulk deals/bids for whole loans and MBS.
  • Analyzed all aspects of the bulk transaction to create a balanced recommendation on the deal.
  • Identified bid strategies and alternative deal structures to drive deals to closure.
  • Worked closely with customer account teams to establish a broad understanding of customer issues, strategy and objectives.
  • Developed in-depth knowledge of all factors that influence the deal process, such as credit guidelines, credit enhancement, charter issues, operations considerations, remittance structures, cash pricing, capital markets, predatory lending issues.
08/2017 to 11/2017
Business Analyst Fannie Mae City, STATE,
  • Monitored MBS disclosures to ensure that they are issued and delivered in accordance with Fannie Mae's corporate guidelines.
  • Stayed abreast of MBS compliance policy/SEC requirements and work with management to adjust compliance operations as necessary.
  • Monitored new products, identified impacts to MBS disclosure operations/systems, and recommended changes.
  • Documented and coordinated changes that occurred due to changing business needs with the MBS Disclosure Research and Analysis Team.
  • Prepared and presented compliance metrics to management.
Education and Training
Expected in
B.A: Psychology
George Mason University - ,
application development, Business Analyst, capital markets, coaching, credit, Delivery, functional, Government, market, performance management, Pricing, coding, progress, quality, Research, strategy, strategic

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Resume Overview

School Attended

  • George Mason University

Job Titles Held:

  • Business Analysis Manager
  • Senior Business Analyst
  • Deal Structuring Manager
  • Business Analyst


  • B.A

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