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Precise Title Examiner with excellent organizational and research abilities. Collecting and reviewing documents for consistency and preparing documents and disclosures. Profound knowledge of all local filing requirements, fees and abstracting procedures. Detailed title clerk with 10 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Texas . Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and . Strong mathematical, customer service and data entry skills. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for vehicle and trailer titles.
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Monarch Casino Black Hawk – Black Hawk, CO,
- Calculated and remitted state sales tax, service and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Received and processed paperwork for titles, new license plates and renewals.
- Entered title and vehicle information into database.
- Prepared tax and title documents to submit all legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Collected taxes and fees, submitted payments and issued receipts.
- Checked accuracy and completeness of registration documents and rejected unacceptable packages.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Assisted sales representatives and customer with financing.
Oe Federal Credit Union – Livermore, CA,
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Assisted customers with compromised debit cards and issued new credentials.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Placed orders for customer checks and verified starting numbers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records on demand, including account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Accessed computerized financial information to answer questions related to specific accounts.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
- Executed wire transfers, stop payments and account transfers.
Wells Fargo – City, STATE,
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Developed written plans and obtained customer consent to proceed.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Prepared money to ship out and ordered money to meet bank and customer needs.
- Lead team member meetings to discuss daily and weekly sale goals.
The Loan Depot – City, STATE,
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Employed persuasive sales techniques to increase loan applications and overall loan value.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Managed communications as central point of contact for entire lending process.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Maintained strict confidentiality of bank records and client information.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Madisonville High School - Madisonville, TX
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School Attended
- Madisonville High School
Job Titles Held:
- Business Administrator/Title Clerk
- Bank Teller
- Bank Service Manager-Teller
- Loan Consultant
Degrees
- High School Diploma
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