Business Administrator resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Orderly and committed Administrative Professional offering solid skills in customer relations and resilience to handle challenges of fast-paced entrepreneurial environments. Bringing detail-oriented and decisive nature with sound judgment, strong multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate administrative tasks.

  • Highly skilled in supporting executive staff through the management of their schedules while protecting and valuing their time.
  • Committed to maintaining a stringent level of accuracy while completing concurrent tasks.
  • Evaluates new tasks, applying time best management practices, to comply with deadlines.
  • Proven communication skills, both verbally and written, enhancing the work environment and client relations.
  • Recognized as a problem-solver who uses innovative and creative solutions to contribute to the efficiency of the organization.
  • Repeatedly demonstrates organizational skills to accomplish set goals, objectives and required tasks for multiple executives.
  • Responsible for all functions of data management including, data entry and records maintenance.
  • Trusted with safeguarding all sensitive information and regarding client information with the utmost confidentiality.
  • Advanced knowledge of Microsoft Outlook, Word, Excel and Power Point.
Business Administrator, 09/2015 to Current
MilhouseLombard, IL,

Professionally trained in all office procedures including: Human Resources, Payroll, Accounting, Marketing, New Patient/Treatment Coordinator, Scheduling Coordinator, Insurance Billing and Dental Assisting; Radiology and CPR/BLS Certified.

  • Plan, coordinate and control daily operations of patient relations, financial management and human resources.
  • Provide HR services and liaison with the Doctor on all aspects relating to: employee retention, payroll administration, general accounting responsibilities, 401K, employee benefits and OSHA compliance.
  • Hire, onboard, train, screen and release employees.
  • Manage accounts payable, accounts receivable, bank reconciliations, payroll functions and year end reporting.
  • Manage social media platforms, working directly with our marketing agency to implement and develop new strategies to expand our customer base.
  • Complete office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Conduct financial consultations with patients and set up payment plans.
  • Coordinate payment with insurance companies and discuss dental benefits with patients.
  • Prepare new patient files and update existing records with new personal, insurance and medical information.
  • Sanitize equipment, clean treatment rooms and restock supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provide chairside assistance by handing the Doctor orthodontic instruments during procedures and by anticipating the Doctors needs during any given procedure.
  • Communicate the Doctor's instructions and treatment updates in a clear and concise manner to patients and parents.
  • Collaborate with all outside vendors and serve as central point of contact.
Risk Control Administrator, 05/2014 to 09/2015
Flood And PetersonCity, STATE,
  • Enhanced the client experience through effective claims management including active monitoring and reporting of workers' compensation claims.
  • Facilitated communication between the risk control department, account managers, account executives, producers and clients.
  • Evaluated policy holder claim information and compiled data into trending analysis reports that were professional, accurate and easy to understand.
  • Conducted the verification and projection of Experience Modification Ratings (EMR). Evaluated the factors impacting the rating and provided a detailed analysis.
  • Analyzed deductible scenarios based on current claims information, payroll data, and EMR.
  • Organized and hosted quarterly training outreaches attended by 100+ clients and colleagues.
  • Organized and hosted the annual Flood and Peterson Risk Control Symposium attended by more than 450 colleagues, clients and top-level executives from across the front range.
  • Selected by the Executive Vice President to attend off-site meetings with Pinnacol Assurance.
  • Chosen to spearhead an internal committee that strived to provide Flood and Peterson employees with team building activities and responsible for organizing charitable giving and fundraising efforts for multiple Weld County charities.
Retail Banking Supervisor, 09/2011 to 05/2014
New West Bank/Bank Of ColoradoCity, STATE,

New West Bank was acquired by Bank of Colorado in May 2013.

  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Led banking tasks, business administration and financial decision-making to ensure first-class client services.
  • Oversaw branch team of customer service representatives and tellers and implemented training for all new employees.
  • Reviewed reports daily and worked collaboratively with the accounting department to resolve discrepancies.
  • Enhanced knowledge of evaluating transaction associated risk and articulating problem resolution.
  • Assisted with the implementation of a teller capture system and oversaw the training for both the Eaton and Greeley branches.
  • Standardized and updated the teller and new account manuals.
  • Observed the performance of the tellers and customer service representatives and oversaw annual reviews. Administered pay increases with the approval of the Vice President.
  • Assisted and reported directly to the Vice President of the bank.
Assistant/Loan Operations Specialist, 02/2007 to 09/2011
New West BankCity, STATE,
  • Reviewed general ledger reports on a daily basis and made correcting entries if accounts were out of balance.
  • Prepared and tracked construction budgets using Excel spreadsheet functions. Issued payment to contractors.
  • Developed the bank's first loan assistant manual.
  • Acted as an internal auditor, thoroughly reviewing all loan application and closing documents for accuracy and compliance.
  • Tracked, monitored and followed up on outstanding loan documentation and corrections.
  • Prepared loan files for external auditors.
  • Adhered to all federal and state compliance guidelines relative to lending.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Ordered and reviewed insurance information, title information, appraisals and flood certificates.
  • Managed loans from application to submission to closing by facilitating communication between loan officer, borrower, loan processing, loan assistant, title company and insurance company.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Bachelor of Science: Finance, Expected in 12/2005
University of Northern Colorado - Greeley, CO,
Associate of Arts: Business Administration, Expected in 12/2003
Aims Community College - Greeley, CO

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Resume Overview

School Attended

  • University of Northern Colorado
  • Aims Community College

Job Titles Held:

  • Business Administrator
  • Risk Control Administrator
  • Retail Banking Supervisor
  • Assistant/Loan Operations Specialist


  • Bachelor of Science
  • Associate of Arts

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