Business Administrator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Conflict mediation
  • Implementing new business systems
  • Managing multiple priorities
  • Project collaboration
  • Marketing initiatives
  • Eye for detail
  • Microsoft Office Suite
  • Dental insurance experience
  • Multitasking
  • Insurance claims processing
  • Medical terminology proficiency
  • Strategic thinking skills
  • Insurance terminology
  • Insurance plan verification
  • Patient rapport
  • Database management
05/2008 to 06/2011
Business Administrator Nasa Jpl Pasadena, CA,
  • Collected payments from patients and arranged payment schedules.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Updated patient financial information to promote accurate record keeping.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Participated in educational opportunities, including workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Collected, posted and managed patient account payments.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Submitted claims to insurance companies.
04/2005 to 05/2008
Receptionist Administrator Carolina Power & Light Co Culver City, CA,
  • Maintained inventory of office supplies and placed new orders to meet demand.
  • Engaged clients in-person, by phone and through email to handle diverse needs.
  • Coordinated master calendar of appointments and kept schedules balanced for optimal productivity.
  • Received incoming parcels, routed mail and opened packages for staff.
  • Offered guests professional first impression at office reception desk.
  • Obtained and documented payment from clients
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Developed reports and documents by taking dictation and transcribing meeting notes.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Validated insurance and advised patients of benefits and coverage.
  • Informed patients of claims status after filing insurance claims.
  • Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
  • Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
  • Submitted claims to insurance companies and clearinghouses.
  • Handled billing related activities focused on medical specialties.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Examined claims, records and procedures to grant approval of coverage.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
09/1997 to 04/2005
Sales Representative Powerhouse Gym City, STATE,
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Acted as initial contact in addressing customer concerns.
  • Coordinated activities with other departments to ensure quality customer service.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Fielded high volume of daily telephone calls using multi-line telephone system.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project demand.
  • Delegated daily tasks to team members to optimize group productivity.
Education and Training
Expected in
: Business Management
Northern Illinois University - DeKalb, IL,
Expected in
: General Studies
Elgin Community College - Elgin, IL,
Expected in 06/1999
High School Diploma:
Elgin High School - Elgin, IL,

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Resume Strength

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Resume Overview

School Attended
  • Northern Illinois University
  • Elgin Community College
  • Elgin High School
Job Titles Held:
  • Business Administrator
  • Receptionist Administrator
  • Sales Representative
  • High School Diploma