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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hub Coordinator with management experience and exceptional people skills. Versed in Recruiting  and Customer Service. Desires a challenging role as a Office Admin Assistant.

Skills
  • Proficiency in 10 keys
  • Training and development
  • Computer proficient with all office equipment fax and printer
  • Microsoft Office
  • Excellent communication
  • File/records maintenance
  • Shipping and receiving
  • Excel in recruiting, scheduling, and fleet management
Experience
Debt Specialist 1, 02/2020 to Current
Nxtrecruitment Carlisle, CUMBRIA,
  • Met demands of busy collections group by performing high volume of daily calls.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Processed payments over phone and set up recurring drafts.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Mentored new members on scripts, strategies and company information to maximize performance.
Business Administrator, 03/2019 to Current
Carmax City, STATE,
  • Partnered with financial and customer operations teams to drive efficiency of business transaction processing using customer data
  • Maintained work safety and followed established operating procedures and practices
  • Evaluated and approved contracts, proposals and purchase orders
  • Reduced accounting errors by revising financial reporting and reconciliation processes
  • Optimized profit and growth opportunities to increase performance outcomes and direct business transformations
  • Evaluated business metrics and data, including fiscal monitoring and incident reports, and reported finding to management
  • Built rapport with key regional accounts
  • Ensured exceptional client service and quality product offerings
  • Implemented processes to streamline workflow
  • Implemented business processes to streamline daily operations and increase efficiency
  • Fostered client and vendor relationship building through consistent and effective communication
  • Handled telephone inquiries
Hub Coordinator Manager, 03/2003 to 09/2017
AutoZone City, STATE,
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Monitored multiple databases to keep track of all company inventory.
  • Prepared correspondence, accounting and financial documents for fuel card usage and vehicle maintenance.
  • Managed 32 employees and deliveries to over 31 stores.
  • Planned and executed route schedules and payroll.
  • Placed special merchandise orders for customers nationwide.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Kept an eye on building premises for loss prevention and security purposes.
  • Processed shipments and maintained organized stock shelves.
  • Recruited, hired, developed and retained retail talent for the company.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Delegated work to employees based on shift requirements, individual strengths and route training.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Held each team member accountable for achieving brand and performance goals.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Received and processed cash and credit payments for in-store purchases.
  • Built and maintained effective relationships with peers and upper management.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
Multilevel Order Selector/Forklift Driver, 01/1994 to 01/2002
WW Grainger City, STATE,
  • Evaluated items against documentation for accuracy.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Loaded items in the optimal manner to maximize efficiency of work.
  • Documented movements using computer tracking systems.
  • Performed inventory cycle counts as needed.
  • Reviewed equipment for defects and performed repairs or maintenance tasks.
  • Picked orders from storage, wrapped and staged for shipments.
  • Used equipment such as loaders, hand trucks, forklifts and cranes in a safe and efficient manner.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Monitored department performance data to identify and avoid potential risks.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Inspected product load for accuracy and safely transported it around the warehouse.
  • Communicated with floor managers to determine merchandise placement.
Cashier Manager , 04/1986 to 01/1994
Sam's Club City, STATE,
  • Kept current on market and product trends to effectively answer customer questions.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Recruited, hired, developed and retained retail talent for the company.
  • Worked as a team member to provide the highest level of service to customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Held each team member accountable for achieving brand and performance goals.
  • Marked clearance products with updated price tags.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Received and processed cash and credit payments for in-store purchases.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Maintained friendly and professional customer interactions.
  • Built and maintained effective relationships with peers and upper management.
  • Informed customers about all product lines and services offered by the company.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Offered direction and gave constructive feedback to motivate team members.
Education and Training
Certificate of General Office: General Office, Expected in 1986
to
Greenville Technical College - Greenville, SC
GPA:
Certificate of Property Management: Property Management, Expected in 2017
to
Greenville Technical College - Greenville, SC
GPA:

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Greenville Technical College
  • Greenville Technical College
Job Titles Held:
  • Debt Specialist 1
  • Business Administrator
  • Hub Coordinator Manager
  • Multilevel Order Selector/Forklift Driver
  • Cashier Manager
Degrees
  • Certificate of General Office
  • Certificate of Property Management

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