(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Meticulous Business Administration Professional with over 4 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Microsoft -Outlook, Excel, Word, & Visio
  • SAP
  • ADP
  • E-Verify & Background Verification
  • Accounts Payable
  • Data Management
  • Expense Reporting
  • Inventory Control
  • Multi-tasking
  • Organizational Skills
  • Problem Solver
  • Annual Budget Development
  • Project Management
  • Communication Skills
  • Strategic Planning
  • Policy & Procedure Improvement
Maricopa Community Colleges - Mesa Community College Mesa, AZ, Expected in Associate of Applied Science : Administration to Justice Studies - GPA :
Work History
Lockton - Business Administrator
Overland Park, KS, 02/2020 - Current
  • Oversaw HR training, coaching, mentoring and staff retention
  • Ensured timely processing of business reports and accounts such as employee expense reports, monthly finance reports, and annual congregational reports
  • Facilitated fast-paced and dynamic entrepreneurial environment
  • Established and administered annual operational and salary budgets with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
Consumers Credit Union - Office Manager
Grand Rapids, MI, 11/2016 - 12/2019
  • Coordinated and negotiated with vendors on pricing and delivery of goods
  • Built and maintained strategic relationships with suppliers and kept detailed inventory records
  • Prepared and processed purchase orders
  • Control inventory for reoccurring orders, personal protective equipment, critical spare parts, and office supplies
  • Liaison between all impacted departments to ensure proper communication was being conveyed
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Arranged corporate and office conferences for company employees and guests
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
Public Partnership LLC - Senior Eligibility Determination Specialist
City, STATE, 06/2013 - 11/2016
  • Supervised and led 20 employees to high performance levels in cross-functional matrix management structure.
  • Quality check production and distribution of reports intended for consumers, providers, tax and labor agencies.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
TriWest Healthcare Alliance - Provider Data Management Integrity Specialist III
City, STATE, 06/2006 - 03/2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
  • Maintained regular contact with clients and identify opportunities to deliver added value to client relationships
  • Managed department data, including identification and analysis of trends, as well as reporting
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Sorted incoming emails and faxes and expedited urgent correspondence for immediate attention ACCOMPLISHMENTS
  • Member of Phi Theta Kappa Omicron Beta (Honors Society)
  • Member of Sigma Alpha Pi (National Society of Leadership and Success)
  • As part of a Six Sigma team focused on process improvement, I eliminated unnecessary steps and created new steps that reduced errors in the beneficiary reassignment process. A new process was provided to contractors and internal staff that ensured accuracy and timeliness
  • Reduced the monthly cost by over 28% by reviewing and modifying the business dining model to reduce the overall cost of the snack program and consumables used
  • Contributed to a project at St. Mary's Food Bank Alliance by packing Thanksgiving holiday food boxes. Hundreds of families benefited by having a meal for Thanksgiving and the activity demonstrated my commitment to participating in local action in my community

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School Attended

  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • Business Administrator
  • Office Manager
  • Senior Eligibility Determination Specialist
  • Provider Data Management Integrity Specialist III


  • Associate of Applied Science

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