Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Accomplished and results-driven sales and marketing professional offering 15 years of leadership and account management experience as an integral part of fast-paced sales and marketing teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.
Highlights
Prospecting and cold calling
Strategic account development
Strong interpersonal skills
Relationship selling
Strong communicator
Skilled multi-tasker
Strong deal closer
Upselling and consultative selling
Exceptional customer service skills
Lean Six Sigma
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Skilled in MS Office
​Product training and placement
Customer-oriented
PowerPoint expert
Demand forecasting
Formulating quotes
Salesforce
Marketing Campaigns
Grassroots Marketing
Budget development
Event Planning
Sponsorship Management
Accomplishments
Created strategies to develop and expand existing customer sales, which resulted in a 264% increase in monthly sales
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Experience
06/2016 to CurrentBusiness Account SpecialistVerizon Communications | Madison, WI,
Identify and convert a pipeline of new business opportunities in line with expected timescales and growth targets.
Accountable for delivering the sales and margin forecasted monthly for the owned assigned accounts.
Utilize all sales force automation, funnel management, and prospecting via salesforce.com.
Responsible for completing contracts and report-generation
03/2015 to 06/2016Solutions SpecialistBarry-Wehmiller | , ,
Maximize company growth, profitability, and customer satisfaction while reducing churn.
Analyze Customer needs and present value added solutions
Provide excellent customer service and create a "one of a kind" shopping experience.
Product Demonstration, Trouble-Shooting, Recommendations based on customer needs and usage.
01/2007 to 01/2015Sr. AnalystChick-Fil-A | , ,
Develop Strategies to gain new market share in the Consumer, Business and MDU customer sectors for the state of Texas.
Plan and execute marketing and sales events at festivals, chamber events and MDU's.
Multi Dwelling Units)
Plan and manage operating yearly budgets to ensure accuracy and financial compliance.
Design and Develop collateral materials for market specific events.
Work with legal for approval to distribute.
Partnered with strategic business partners (Enterprise, Business and Wireless) to co-exist at sales events and assist each other to gain market share.
Managed employee upsell and referral program for the entire state of Texas resulting in Best in Nation award
Developed, motivated and trained front line employees on products/services offered in order to maximize the sales force therefore producing more revenue per customer.
Trained, coached and mentored over 300 employees on strategic products and services.
Provided continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and sales metrics.
Managed drivers to ensure organization targeted metric levels were met/exceeded.
Developed strategy to offer live product demonstrations at customer meetings, MDU events and other on-site sales events resulting in multiple long term bulk contracts in MDU and B2B environments.
Identified, created and executed marketing initiatives that support revenue growth, generate qualified leads for and facilitate the acquisition of new clients for the business.
01/1999 to 01/2007Customer Relations AnalystCompass Group Usa Inc | , ,
Define strategy for, plan and execute comprehensive customer relations plans for Sales of Calibration and repair services of test equipment.
Supported national B2B sales teams by ensuring customer orders were filled in a timely manner, customer communication for meetings, increasing inventory, and ensuring customer satisfaction with all orders.
Developed and implemented customer satisfaction survey
Resolved customer complaints to ensure continued business
Coordinated and managed attendance at National Technical Symposium events by communicating with vendors, internal departments and key stakeholders to ensure attendance and participation.
Coached and Trained Sales Associates within a call center environment.
Education
Expected in June 2009Bachelor of Science Degree
Degree | Marketing, , GPA: Marketing
Expected in March 2003Associates of Arts | Marketing, , GPA: General Business
Highlighted Areas:
* Product Marketing and Management
* Budget Development and Management
* Consumer and Small Business Account Management and Sales
* Event Marketing and Communication
* Administrative Experience (Calendar Management, Expense Reporting, Event Planning)
* Cross-Functional Leadership/Associate Training and Coaching
* Go-To-Market
* Channel Marketing
* Process Improvement
* Retail Specialist
* Sales Support- Consumer, SMB and Retail
Skills
Account Management, Administrative, automation, B2B, Budget Development and Management, budgets, Business Plan Development, Calibration, call center, Coaching, cold calling, contracts, clients, customer relations, customer satisfaction, excellent customer service, drivers, email, Event Planning, Expense Reporting, financial, Functional, Internal Auditor, inventory, Leadership, legal, market strategy, marketing, Market, Marketing and Communication, marketing and sales, materials, meetings, All Microsoft, Excel, Office Applications, Outlook, Powerpoint, Word, Enterprise, Process Improvement, producing, Quality, research, Retail, Sales, Sales Support, Six Sigma, strategy, strategic, Symposium, test equipment, Trouble-Shooting
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