Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Effective communicator with proven ability to quickly build relationships with both clients and business audiences. Quick learner with excellent multi-tasking skills and record of mastering new technology. Known for innovation and creative problem-solving abilities to address business challenges.
Skills
Academic
Art
CPR
English
Financial
First Aid
Nursing
Sales
Tagalog
Product and Service Sales
Cash Register Operation
Refunds Exchanges and Adjustments
Processing Item Returns
Customer Assistance
Time Management Skills
Excellent Communication Skills
Cash Handling Accuracy
Sales Expertise
Inventory Control Procedures
Listening Skills
Maintaining Store Appearance
Merchandising Knowledge
Liquor Law Compliance
Experience
08/2020 to Current
Burlington – Sales Associate, CashierPhoenix Home Care – Saint Joseph, MO,
Recover sales floor; keep it tidy and organize.
Organize products by its categorized colors, brand, and clothing type.
Operated cash register, collected payments and provided accurate change.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Helped customers find specific products, answered questions and offered product advice.
Sold various products by explaining unique features and educating customers on proper application.
Assisted with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
06/2019 to 10/2019
Anna’s Childcare and Development Center- TeacherAnna Brown – City, STATE,
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Taught children foundational skills such as colors, shapes and letters.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Implemented positive discipline by following policy of warning, timeout and talking with child.
Organized and led activities to promote physical, mental and social development.
Created infant area, toddler area and preschool area of play within daycare area.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
05/2019 to 06/2019
Direct Support StaffCitizen Access Residential Resources, CARR – City, STATE,
Tracked and reported clients' progress based on observations and conversations.
Improved patient outlook and daily living through compassionate care.
Administered necessary medications as directed by care plan.
Supervised medication administration, personal hygiene and other activities of daily living.
Supported and encouraged psychiatric patients to promote health and wellness.
Enhanced patient wellbeing by supporting participation in recreational activities.
Documented client progress in charts and logbooks.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Transported clients to doctor's appointments and other related errands.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
05/2018 to 10/2018
I5 Pho- ManagerPhong Dang – City, STATE,
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Engaged professionally with front servers and customers to build rapport and nurture relationships.
Capitalized on existing talent while facilitating recruitment and development of new talent.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Oversaw meal preparation and monitored food handling to encourage safety.
Created new programs that resulted in increasing productivity and customer satisfaction.
Education and Training
Expected in 06/2018 to to
High School Diploma: Lakes High School - 10320 Farwest Dr SW, Lakewood, WA 98498, GPA:
Expected in to to
Certificate of Completion - Nursing Assistant Training Program (Blossom Nursing Assistant Training School)/liliCertificate of Completion - Course For HIV/AIDS (Blossom Nursing Assistant Training School)/liliCertificate of Completion - First Aid CPR AED (AHA Heart Saver Program)/liliCertificate of Attendance Excellence/li/ul: Nursing Assistance Blossom Nursing Assistant Training School - 8730 S Tacoma Way #102, Lakewood, WA 98499, GPA:
Expected in to to
: Business Administration And Management Pierce College - 9401 Farwest Dr SW, Lakewood, WA 98498, GPA:
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Resume Overview
School Attended
Lakes High School
Blossom Nursing Assistant Training School
Pierce College
Job Titles Held:
Burlington – Sales Associate, Cashier
Anna’s Childcare and Development Center- Teacher
Direct Support Staff
I5 Pho- Manager
Degrees
High School Diploma
Certificate of Completion - Nursing Assistant Training Program (Blossom Nursing Assistant Training School)/liliCertificate of Completion - Course For HIV/AIDS (Blossom Nursing Assistant Training School)/liliCertificate of Completion - First Aid CPR AED (AHA Heart Saver Program)/liliCertificate of Attendance Excellence/li/ul