Bureau Chief resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced leader with over 25 years of experience in Police and Military. Excellent reputation for resolving problems and improving customer satisfaction.

Innovative Senior Enlisted Leader / Senior Chief Petty Officer offering 29 years background supervising day-to-day activities of junior officers. Disciplined and respectful professional skillful in supporting units to achieve safe, secure environment. Comfortable working in fast-paced environments and quickly adapting to constantly changing priorities.

Seasoned Senior Chief Petty Officer / Senior Enlisted Leader offering 29 years of service in United States Navy. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to any job the was given to me.

Able to overseeing tactical, personnel and operational planning to meet dynamic needs. Adept at delivering training and closely mentoring junior team members to optimize knowledge and performance.

Resourceful dedicated to maintaining order and public safety. Expertise in developing and administering department budget, evaluating and motivating personnel and establishing goals and objectives for department. Vigilant and candid professional with 25 years of Police experience providing protection, security and safety to citizens in Albuquerque,NM and Santa Fe, NM.

Excellent reputation for resolving problems and improving customer satisfaction.

Always goes above and beyond job requirements to make lasting impact on department and public. Exceptional integrity, leadership and problem-solving abilities.

  • Performance Evaluations
  • Staff Development
  • Department leadership
  • Budgeting
  • Program oversight
  • Excellent work ethic
  • Interpersonal Communication
  • Intelligence gathering
  • Tactical planning
  • Planning and Coordination
  • Multitasking abilities
  • Team building
  • Critical thinking
  • Analytical skills
  • Flexible & Adaptable
Work History
Bureau Chief, 09/2013 to 08/2021
Viacomcbs Inc.West Sacramento, CA,
  • Oversaw Law Enforcement training program operations by applying in-depth basic training knowledge and efficient decision making skills.
  • Led team of six Instructor professionals focused on training basic police recruits.
  • Established and optimized bureau procedures to meet changing requirements.
  • Collaborated with writing, editorial and reporting staff to produce crisp and engaging content.
  • Trained, motivated and disciplined employees to achieve optimal performance.
  • Oversaw Agency changes to modernize procedures and organization needs.
  • Interviewed, supervised and motivated six staff members to achieve optimal productivity.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Achieved under-budget and on-time project management to adhere to project goals.
  • Oversee $779,900.00 budget for training and overall operation of Law Enforcement Academy for State of New Mexico.
  • Oversee and investigate all EEO complaints such as discrimination and harassment along with promoting working environment free from discrimination and harassment.
  • Responsible for Public Record Request Act (IPRA) request on police academy and police officer in state preparing required and requested reports and information.
Senior Enlisted Leader, 04/1990 to 02/2019
US NavyCity, STATE,
  • Advised Intelligence Director on operations, intelligence and risk assessments in daily briefings.
  • Supervised more than $200,000 in high-value equipment, maintaining zero loss record over 10 years.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Drafted messages and reports to inform leadership of current situations using email.
  • Mentored and supervised 87 personnel within unit, providing positive guidance for professional and personal development.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Conducted and oversaw interrogations, briefings and debriefings.
  • Handled administrative requirements smoothly and efficiently, including maintaining records and submitting monthly reports.
  • Prepared and delivered investigative reports and briefings.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Integrated intelligence activities into other military operations, plans and programs.
  • Developed team communications and information for meetings.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintaining budget of $580,000.00 dollars.
  • Countering financing used to engage in terrorism, illicit trafficking networks, and related activities that support adversary's ability to negatively affect U.S. interests.
  • Hold TS/SCI Clearance.
  • Assigned to J2 Intelligence Section working Counter Threat Finance Investigations/ Criminal Intelligence.
  • Aviation Storekeeper handling ordering process, keeping track of inventory levels, and dispensing clothing, electronics, aviation hardware, and maintenance equipment to appropriate personnel.
  • Administers emergency treatment in field as medic.
  • Assists with physical examinations and makes basic clinical setting.
  • Rendered emergency medical treatment and administered immunization programs.
  • Provided leadership, delegation and exceptional medical service in high-pressure situations.
  • Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
  • Provided emergency medical care, including conducting physical exams and interviews to gain medical history and relevant health data.
  • Administered medical care for range of conditions and basic health concerns including immunization, medications and blood draws.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Transported patients between rooms and appointments or testing locations.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Sergeant Supervisor, 12/2005 to 09/2013
  • Accompanied Agents during shifts to evaluate performance and resolve any incorrect behaviors.
  • Delivered expert courtroom testimony to support 28 criminal cases per year.
  • Evaluated case documentation submitted by Agents to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.
  • Managed team of 13 employees across New Mexico, including establishing and enforcing performance policies.
  • Engaged with local individuals and community leaders at discuss ways to reduce alcohol related crimes.
  • Dispensed tickets to offenders for such crimes such as Sales to intoxicated persons, giving/selling alcohol to minors and other law enforcement related crimes.
  • Managed employee scheduling and evaluations and handled general budget development.
  • Served active warrants and subpoenas and patrolled designated districts.
  • Audited inventory of safety equipment and weapons.
  • Conducted witness interviews and gathered details regarding alcohol incidents to determine course of action.
  • Inspected and assessed weapons and vehicles quarterly basis to detect maintenance needs.
No Degree: Applied Management, Expected in
National American University - Rapid City - Rapid City, SD
No Degree: Criminal Justice, Expected in
American InterContinental University - Schaumburg, IL
No Degree: Criminal Justice, Expected in
New Mexico Highlands University - Las Vegas, NM
No Degree: Criminal Justice, Expected in
American Military University - Charles Town, WV,
High School Diploma: , Expected in 07/1989
Manzano High School - Albuquerque, NM

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Resume Overview

School Attended

  • National American University - Rapid City
  • American InterContinental University
  • New Mexico Highlands University
  • American Military University
  • Manzano High School

Job Titles Held:

  • Bureau Chief
  • Senior Enlisted Leader
  • Sergeant Supervisor


  • No Degree
  • No Degree
  • No Degree
  • No Degree
  • High School Diploma

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