Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Balanced all rebates and other miscellaneous charges. Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. Monitored room availability using OPRA. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Fostered strong working relationships with all hotel departments.
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