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Broker Coordinator Resume Example

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BROKER COORDINATOR
Professional Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training in ales. Motivated to learn, grow and excel Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Experienced in customer service and sales with over years 10 of experience . Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Stored goods retrieval
  • Goods classification
  • Pickup arrangements
  • Shipping documents preparation
  • Leadership
  • Cargo unloading
  • Shipping method determination
  • Interpersonal Communication
  • Responsible
  • Detail-oriented
  • Critical thinking
  • Maintenance & Repair
  • Excellent work ethic
  • Direct sales
  • Analytical problem solver
  • Review of contracts
  • Strategic Planning
  • Accomplished manager
  • Solution selling
  • Strategic account development
  • Trained in consumer marketing
  • Coaching and mentoring
  • Sales processes
  • Sales presentations
  • Business development and planning
  • Sales Reporting
  • Systems and software programs
  • New Business Development
  • Territory Management
  • Database Management
  • Extensive personal network
Work History
Broker Coordinator, 12/2019 to Current
Miami Auto Broker – Homestead, FL
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Advised clients on transportation and payment methods.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Introduced clients to available online resources and services to increase convenience.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
Dispatcher, 11/2018 to 11/2019
P Y & SONS TRUCKING SERVICES – Homestead, FL
  • Sent out drivers to assist hourly callers based on locations, needs and worker availability.
  • Increased area coverage by % through effective scheduling and detailed location monitoring.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Responded to over daily caller requests with information about assistance and timeframes.
  • Evaluated and adjusted ove routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Directed all dispatching, routing and tracking of fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Documented all changes in computer tracking system.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Store Manager, 07/2015 to 12/2018
Cricket Wireless – Homestead, FL
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Oversaw, trained and encouraged , promoting culture of efficiency and performance.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 100%.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Completed profit and loss performance reports.
  • Analyzed and interpreted store trends with facilitate planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Created work schedules according to sales volume and number of employees.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of s.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain $ quarterly budget.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Approved regular payroll submissions for 30 employees within
  • Developer store location from ground up by hiring and training efficient team.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
Server Training Shift, 07/2007 to 12/2015
Dennys Corp. – Cutler Bay, FL
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Controlled food costs and managed inventory.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Decreased necessary training time by 100% by updating training program.
  • Oversaw day to day activities of 20 employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Educated 20 employees on menu updates and procedural changes.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Set and oversaw weekly and special event menu plans.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
High School Diploma: 04/2008
Miami Senior High School - Miami, FL
  • Awarded
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Resume Overview

Companies Worked For:

  • Miami Auto Broker
  • P Y & SONS TRUCKING SERVICES
  • Cricket Wireless
  • Dennys Corp.

School Attended

  • Miami Senior High School

Job Titles Held:

  • Broker Coordinator
  • Dispatcher
  • Store Manager
  • Server Training Shift

Degrees

  • High School Diploma : 04/2008

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