Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in front Desk operations.
Efficient Patient Service Representative with 12 years of experience working in Office setting. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process.
Skills
Filing and data archiving, patient charting, OSHA compliance, staff motivation, patient scheduling, Microsoft Works, Microsoft Word, telephone skills, active learning, customer service, creative problem solving, client relations, administrative support, meet/exceed goals, meet deadline
Administrative support
Schedule appointments
Billing
Brochure
Cash management
Charts
Creative problem solving
Client
Clients
Client relations
Customer service
Documentation
Edit
Email
Fax
Filing
Forms
Infection control
Insurance
Invasive procedures
Lab testing
Maestro
Meetings
Office
Microsoft Word
Microsoft Works
Patient care
Maintain files
Safety
Scheduling
Surgery
Telephone skills
Phone
Directing visitors
Process evaluations
Audit coordination
Experience
12/2018 to 07/2019
BRIER CREEK WOMEN HEALTH Mercy Medical Center - Baltimore, Md – Glen Burnie, MD,
Accessed patient information through a variety of office software applications
Coordinated between patients and healthcare professionals to meet patient needs
Scheduled and confirmed patient appointments with patients and healthcare professionals
Educated patients and families on treatments, procedures, medications, continuing care and community resources
Ran statements each month to review outstanding balances and identify accounts in need of collection processing
Checked daily doctor schedules and verified insurance
Scheduled patient appointment and procedures
Supported in operational improvements and resolution of problems to deliver top-notch customer service
Created communication strategies to meet client objectives
Planned and executed
Effectively controlled the release of proprietary and confidential information for general client lists
Documented updates to management on renewal progress, at-risk renewals and renewals forecast
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
11/2013 to 12/2018
Patient Service AssociateDuke Eye Center – City, STATE,
Greet and meet patient, provide information and assistants to direct patients to their appointments
Direct all incoming calls to their appropriate departments
Effectively controlled the release of proprietary and confidential information for general client lists
Prepared department calendars and appointment schedules for individual physicians
Reviewed the following day's registrations and pay codes
Managed reception services, including monitoring sign-ins, collecting information and coordinating patient movements
Answered and triaged incoming telephone calls to maximize personnel and resource effectiveness
Followed starting procedures each day by preparing equipment, processing messages and setting up payment drawers
Coordinated between patients and healthcare professionals to meet patient needs
Scheduled patient appointment and procedures
Scheduled and confirmed patient appointments with patients and healthcare professionals
Checked claims for errors, corrected issues and mailed out in a timely manner
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
Generated invoices, processed payments and prepared deposits and part of financial operations oversight
Worked with nurses and other clinical staff to process patients and direct to appropriate departments
09/2013 to 12/2013
Way Finder Duke Eye Center – City, STATE,
Review Chairman Schedule daily, confirm all incoming calls and appointments, prepare and maintain files for data, assist with preparing for events
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
Assisted patients in preparation for examinations, assessing and recording vital signs
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
Scheduled appointments for patients via phone and in person
11/1997 to 01/2007
Nursing Care Assistant IIDuke University Health Center – City, STATE,
Monitored post-op vitals, set up PCA, fluids; reviewed post-op orders and oriented patients to unit Processed monthly reports for department performance Assisted patients with healing and recovery after surgery Managed care for post-operative patients through discharge Oversaw average of 20 patients per shift Followed infection control procedures Assisted residents with bathing, dressing, feeding, lifting and transferring Experience with various medical conditions including Parkinson's, dementia, diabetes, cancer, Alzheimer's and Paget's disease Coordinated with doctors and registered nurses to develop care plans for patients Assisted doctors with surgeries and non-invasive procedures Collected blood, tissue and other laboratory specimens and prepared them for lab testing
Took and recorded patients' temperature, pulse and blood pressure
Assisted patients with daily functions Utilized strong assessment skills to determine necessary patient care Monitored fluid intake and output levels
Obtained vitals for a floor of 25 patients per shift Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics
Education and Training
Expected in 1985 to to
High School Diploma: Whiteville High School - Whiteville, NC, GPA:
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