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brc backroom coordinator resume example with 7+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Im very Detail-oriented and hardworking professional with a superior work ethic and commitment to team success. Ready to offer years of experience and well-developed skills to a challenging long-term position I work well with upper management to resolve issues and advocate for employee needs.

Skills
  • Online ordering proficiency
  • Return processing knowledge
  • Stockroom arrangements
  • Pick-up policies
  • Budget controls
  • Logistics oversight
  • Planning production
  • Assisting customers
  • Documentation skills
  • Managed incidents
  • Mentoring and training
Experience
09/2022 to Current B,R,C (Backroom Coordinator) Sysco | Pasco, WA,
  • Enhanced performance through collaboration with diverse teams.
  • Maintained records of customer needs and preferences.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Interpreted and explained work procedures and policies to brief staff.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
03/2019 to 09/2022 C,E,C (Customer Care Coordinator) TJMaxx Company (Marshall's) | City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Mentored staff members on exemplary customer service to promote loyalty and retention.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Supervised and motivated customer service teams to maximize business performance.
  • Diminished process lags and trained new hires on customer service protocols and best practices.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Coached staff on exemplary customer service to build customer loyalty and retention.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Enhanced customer satisfaction ratings by effectively resolving issues.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Consulted with customers to resolve service and billing issues.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
02/2017 to 03/2019 B,R,C, /Department Coordinator T,J,Maxx Company (Marshall's) | City, STATE,
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Presented clean, professional appearance to promote positive company image.
  • Followed safety protocols and company processes and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Encompassed reliability and dependability by being available for assignments on short notice.
  • Worked closely with sales associates to complete tasks.
11/2015 to 02/2017 Merchandiser T,J,Maxx Company (Marshall's) | City, STATE,
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Built product displays and placed appropriate signage for merchandise.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Discussed merchandise needs with shift supervisors.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Built effective partner store relationships to improve customer satisfaction.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
  • Cleaned and organized display cases, shelves and aisles.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Presented updated floor plans and design strategy to store management.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Education and Training
Expected in 2022 | Physical Therapy Assisting Thomson Education , Online , GPA:
Expected in 2001 High School Diploma | Salisbury Christian School , Salisbury Md , GPA:
Expected in | Early Childhood Education Ashworth College, Norcross, GA GPA:
Languages
ALS (sign):
Professional
Negotiated:

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Resume Overview

School Attended

  • Thomson Education
  • Salisbury Christian School
  • Ashworth College

Job Titles Held:

  • B,R,C (Backroom Coordinator)
  • C,E,C (Customer Care Coordinator)
  • B,R,C, /Department Coordinator
  • Merchandiser

Degrees

  • High School Diploma
  • Some College (No Degree)

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