Versatile Branch Operations officer trained in staff auditing who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of retail banking and an unsurpassed worth ethic.
Skills
Process development
Conflict resolution
Complex problem resolution
Communications audits
Product management
Client acquisition
Identifying risks
Implementing new business systems
Motivational leadership style
Experience
Branch Operations Officer, 01/2015 - Present Hanmi Bank – Gardena, CA,
Responsible for all operational activities in thirty-four retail offices in respect to all operational aspects of day-to-day coordination and communication within the branch network.
Focusing on branch support, guidance, and audit efficacy.
Perform all audits (annual, semi-annual security, and high risk) report findings and corrective actions to monitor office performance.
Implement and coordinate operational policies and procedures in conjunction with back office, regional management, area management, and branch management.
Provide guidance, training, cross-training, and enhanced communications for employees transitioning roles or underperforming colleagues to improve operational soundness.
Resolve daily operation and system problems by providing instruction on security and policy.
Support, develop, and train with the education and training team to set initiatives set for the bank.
Maintain proficient knowledge level of the operations manual, policies, procedures, new account processing manual and knowledge base.
Functioned as management trainee on accelerated path focusing on loan origination, graduated program with early advancement to Branch Manager II overseeing six employees.
Acted as a regional customer relationship manager for Tioga & Potter counties managing community reinvestment in eight offices.
Motivated and developed colleague's product basis and sales ability through morning meetings, weekly one-on-ones, and on-spot training.
Advanced office management experience by hiring, on-boarding, retaining, training and developing of employees.
Obtained aptitude in operational soundness encompassing: bank security, bank privacy, and government regulation, branch audit, business development, relationship development, community involvement, consumer and commercial lending.
Coached colleagues to advanced levels of teller/platform accuracy, identification of cross-sale opportunities, bank policy, and sales initiatives.
Trained in all aspects of loan origination and processing of consumer based lending.
Developed knowledge proficiency in all aspects of the borrowing process including: sales origination, credit analysis, closing, and servicing.
Assistant Branch Manager II, 04/2009 - 12/2012 Alaskausa Mortgage Company – City, STATE,
Hired as a Banker I, Slippery Rock, PA.
Promoted to Third-In-Charge/Supervisor, Slippery Rock, PA in March 2010.
Promoted to Assistant Manager, Pittsburgh PA in November 2010.
Promoted to Assistant Manager II, State College in November 2011.
Managed nine employees in a Tier II Branch coaching both platform and teller line to internal and governmental regulations through operational and risk prevention tactics.
Exceeded personal sales goals by 138%, aided in improving branch sales by 32%, improved customer satisfaction score from 46% to 94% while achieving a high green corporate audit.
Performed branch administrative and business related duties entailing: YourPlace Banking, financial education seminars to community organizations, platform sales, audit, personal and commercial lending including: mortgages, loans, lines, and credit cards.
Safe Act/Public Notary).
Proved work ethic, responsibility, creativity, and quick learning via leadership roles and ability to multi-task accomplishing company goals in designated time frame.
Promoted exceptional teamwork and interpersonal communication with staff and banking partners adding a high level of effective listening, understanding, advanced problem solving, time management, coaching, and decision making skills proven to set priorities and organize tasks for optimal results.
Masters of Business Administration: , Expected in August 2012 - University of Phoenix - , GPA:
Bachelor's of Science: Business Administration and Marketing Information Systems, Expected in May 2010 - Slippery Rock University of Pennsylvania - , GPA: Business Administration and Marketing Information Systems
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