Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
High-energy Individual with 8 years experience in Proprty and Casualty insurance rating, Underwriting, claims and audits processing. Exhibits professionalism and patience in conflict resolution and mediation.
Highlights
Microsoft office
Airlines system - Apollo
Fastair and Fastre
Rackley Rating system
Amtrust Rating system
Point Rating System
PMS Rating System
Complaint handling and resolution
Report Preparation
Written Correspondence
General Office Skills
10 hours of OSHA training
Customer Service
Insurance Billing
Front-Office operations
Marketing & Sales
AINS 21 class
Experience
09/2014 to 02/2015Branch Office AdministratorEdward Jones | Ames, IA,
Rapidly learn and master varied computer programs Customer Service/Marketing/Problem Solving Oversee front-office operations and provide impeccable customer service.
My role as the Branch Office Administrator is to establish branch policies, goals and objectives while providing support on daily activities.
Provide administrative support to sales and marketing teams Coordinate and monitor staff in performing daily activities Handle, maintain & update customer & financial databases Organize & maintain effective filing systems.
03/2012 to 09/2014Rater/CoderCommunity Trust Bancorp, Inc. | Hazard, KY,
Assist commercial underwriters by performing clerical processing, and rating for all new, renewal, and endorsement.
General Liability and Property insurance rating along with manual rating to arrive at the correct premiums.
Arranging GL rating training materials.
09/2011 to 03/2012CSRChewy | Boston, MA,
Assist commercial underwriters by performing clerical, processing, and pre-underwriting activities for all new, renewal, and endorsement business.
Responsible for performing activities required for the underwriting decision making process, which includes: a) Screening and routing all incoming correspondence.
b) Performing initial preparation activities for new business.
c) Processing renewals, cancellations, reinstatements, and other transactions within authority level.
d) Providing direct assistance to producers by responding to service related issues.
e) Effectively using the POINT/Paradox systems for data access, analysis, entry, and processing.
Correspond with agents via the telephone, through written communications and on occasion, direct contact agency visits.
Daily interaction with the commercial underwriters.
Perform special projects/duties as needed.
Perform other related functions as assigned.
08/2007 to 05/2010CUSTOMER SERVICE REPArch Capital Group Ltd. | Farmington, CT,
Working in baggage arrival and Lost and Found areas lifting of items up to 70 lbs.
Receiving aircraft and operating passenger loading bridges Assisting customers with quoting fares/schedules Making reservations and issuing tickets Helping with flight check-in/boarding Resolving customer concerns.
07/2004 to 10/2008Underwriting AssistantMax Programs Managers, LLC | City, STATE,
Worked closely with the Underwriting Managers and agents to maintain integrity of the insurance programs.
Performed intense weekly and monthly data entry premium reports.
Review renewal & New business policy applications, such as loss runs, financial reports, classifying the policy holder vehicles by type for commercial use, audit reports, if information was missing I requested the information then submitted completed renewal file to Underwriters.
Updated underwriters logs daily Maintained Underwriting Managers schedules including arranging all business flight and hotel reservations on a daily basis.
Assisted with 3 Programs, Construction Max, ArborMax and ElectriciansMax. I Processed renewal notifications and then notified the Retail Agents of any rate increases and/or coverage changes that may change at the time of renewal.
Assist underwriters with the renewal & New business process by reviewing each submission, checked documents for accuracy and applicable information to process the new policy quote in a timely manner.
Creating financial reports and loss summaries on a weekly and monthly basis.
Processed all non-renewal and cancellation notices Assist in the rating department with all Auto and General Liability endorsement processing.
Worked directly with Retail Agents and CSRs as job dictated.
I was responsible for rating new and renewal business.
Processed endorsements for General Liability insurance policies and Commercial automobile policies Processed and mailed invoices for all new, renewal & endorsements.
Processed General Liability audits and invoices.
Twice a year I calculated the loss ratios for all claims that I received.
Education
Expected in 1985GED | BusinessAiea High School, Aiea, HIGPA:
Skills
Proficient in Microsoft Office, Insurance Software, Airlines Software
Sales and Marketing, advanced people skills, problem solving
organizational skills, understanding of computer operating system
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