Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

High-energy Individual with 8 years experience in Proprty and Casualty insurance rating, Underwriting, claims and audits processing. Exhibits professionalism and patience in conflict resolution and mediation.

  • Microsoft office
  • Airlines system - Apollo
  • Fastair and Fastre
  • Rackley Rating system
  • Amtrust Rating system
  • Point Rating System
  • PMS Rating System
  • Complaint handling and resolution
  • Report Preparation
  • Written Correspondence
  • General Office Skills
  • 10 hours of OSHA training
  • Customer Service
  • Insurance Billing
  • Front-Office operations
  • Marketing & Sales
  • AINS 21 class
09/2014 to 02/2015 Branch Office Administrator Edward Jones | Ames, IA,
  • Rapidly learn and master varied computer programs Customer Service/Marketing/Problem Solving Oversee front-office operations and provide impeccable customer service.
  • My role as the Branch Office Administrator is to establish branch policies, goals and objectives while providing support on daily activities.
  • Provide administrative support to sales and marketing teams Coordinate and monitor staff in performing daily activities Handle, maintain & update customer & financial databases Organize & maintain effective filing systems.
03/2012 to 09/2014 Rater/Coder Community Trust Bancorp, Inc. | Hazard, KY,
  • Assist commercial underwriters by performing clerical processing, and rating for all new, renewal, and endorsement.
  • General Liability and Property insurance rating along with manual rating to arrive at the correct premiums.
  • Arranging GL rating training materials.
09/2011 to 03/2012 CSR Chewy | Boston, MA,
  • Assist commercial underwriters by performing clerical, processing, and pre-underwriting activities for all new, renewal, and endorsement business.
  • Responsible for performing activities required for the underwriting decision making process, which includes: a) Screening and routing all incoming correspondence.
  • b) Performing initial preparation activities for new business.
  • c) Processing renewals, cancellations, reinstatements, and other transactions within authority level.
  • d) Providing direct assistance to producers by responding to service related issues.
  • e) Effectively using the POINT/Paradox systems for data access, analysis, entry, and processing.
  • Correspond with agents via the telephone, through written communications and on occasion, direct contact agency visits.
  • Daily interaction with the commercial underwriters.
  • Perform special projects/duties as needed.
  • Perform other related functions as assigned.
08/2007 to 05/2010 CUSTOMER SERVICE REP Arch Capital Group Ltd. | Farmington, CT,
  • Working in baggage arrival and Lost and Found areas lifting of items up to 70 lbs.
  • Receiving aircraft and operating passenger loading bridges Assisting customers with quoting fares/schedules Making reservations and issuing tickets Helping with flight check-in/boarding Resolving customer concerns.
07/2004 to 10/2008 Underwriting Assistant Max Programs Managers, LLC | City, STATE,
  • Worked closely with the Underwriting Managers and agents to maintain integrity of the insurance programs.
  • Performed intense weekly and monthly data entry premium reports.
  • Review renewal & New business policy applications, such as loss runs, financial reports, classifying the policy holder vehicles by type for commercial use, audit reports, if information was missing I requested the information then submitted completed renewal file to Underwriters.
  • Updated underwriters logs daily Maintained Underwriting Managers schedules including arranging all business flight and hotel reservations on a daily basis.
  • Assisted with 3 Programs, Construction Max, ArborMax and ElectriciansMax. I Processed renewal notifications and then notified the Retail Agents of any rate increases and/or coverage changes that may change at the time of renewal.
  • Assist underwriters with the renewal & New business process by reviewing each submission, checked documents for accuracy and applicable information to process the new policy quote in a timely manner.
  • Creating financial reports and loss summaries on a weekly and monthly basis.
  • Processed all non-renewal and cancellation notices Assist in the rating department with all Auto and General Liability endorsement processing.
  • Worked directly with Retail Agents and CSRs as job dictated.
  • I was responsible for rating new and renewal business.
  • Processed endorsements for General Liability insurance policies and Commercial automobile policies Processed and mailed invoices for all new, renewal & endorsements.
  • Processed General Liability audits and invoices.
  • Twice a year I calculated the loss ratios for all claims that I received.
Expected in 1985 GED | Business Aiea High School, Aiea, HI GPA:
  • Proficient in Microsoft Office, Insurance Software, Airlines Software
  • Sales and Marketing, advanced people skills, problem solving
  • organizational skills, understanding of computer operating system

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School Attended

  • Aiea High School

Job Titles Held:

  • Branch Office Administrator
  • Rater/Coder
  • CSR
  • Underwriting Assistant


  • GED

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