branch office administrator resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly enthusiastic customer service professional with 7 years client interface experience. Hands-on with billing and scheduling. Hardworking no matter what the job is. Client-focused whenever someone is at the front desk. Core Strengths Strong organizational skills Energetic work attitude Active listening skills Telephone inquiries specialist Seasoned in conflict resolution Opening/Closing Procedures
  • Financial administration
  • Clear communication skills
  • Leadership experience
  • Strong customer relations
  • Stocks and bonds
  • Work one on one with the Financial Advisor.


Work History
Branch Office Administrator, 05/2014 to Current
Edward JonesBardstown, KY,
  • Communicate with financial advisor Answer incoming phone calls
  • Manage calls/walk-ins Manage phone calls from home office Set/confirm appointments
  • Sort and respond when appropriate to incoming mail
  • Manage service requests, wires, faxes, e-mails Process trade confirmations
  • Maintain branch-office record keeping through scanning and/or filing
  • Order supplies and marketing literature Process branch expenses (pay bills) 
  • Account Processing Estate administrative processing
  • Cash instruments administrative processing
  • Securities administrative processing
  • Mutual Fund administrative processing
  • Account transfer administrative processing
  • Account opening/closing administrative processing
  • Insurance/pension administrative processing
  • Retirement administrative processing
  • Trade administrative processing
  • Prepare hypos/calcs at the direction of the financial advisor
Receptionist / Customer Service, 04/2010 to 03/2014
Salem Tennis And Swim ClubCity, STATE,
  •  Processed all billing and lessons for customers.
  • Schedule court reservations and tennis lessons.
  • Trained new employees.
  • Monthly scheduling for front staff employees.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Customer Assistance
Tennis Pro Assistant, 05/2012 to 08/2013
Albany Tennis ClubCity, STATE,
  • Instructed tennis to members at the club of all ages.
  • Directed junior tennis tournaments.
  • Worked junior exchanges and tournaments.
  • Worked as a hitting partner for members and non-members of all ages.
  • Worked with maintenance around the club.
Seasonal/part time, 10/2013 to 2014
Front End & Bakery Costco WholesaleCity, STATE,
  • Face to face with members.
  • Duties as needed by supervisor.
Still in process: , Expected in 4/2013
Portland State University - Portland, OR

High School Diploma: , Expected in 06/2011
West Salem High School - Salem, OR

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Resume Overview

School Attended

  • Portland State University
  • West Salem High School

Job Titles Held:

  • Branch Office Administrator
  • Receptionist / Customer Service
  • Tennis Pro Assistant
  • Seasonal/part time


  • Still in process
  • High School Diploma

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