Branch Office Administrator Resume Example Company Name

BRANCH OFFICE ADMINISTRATOR

Professional Summary

Enthusiastic office administrator who demonstrates a team building attitude within the branch with the priority of partnering with the financial advisor to increase his or her household assets for a successful growing branch and building long lasting relationships with clients, helping them meet their financial long term goals. Exemplifies integrity and a strong work ethic.

Skills

Administrative support
Updating client data
Preparing reports
Data entry
Setting up appointments
Reporting familiarity
Expense reports

Office management
Active listening skills
Planning and Organization
Multi-line phone talent
MS Office Suite
Active Data Online
Goal-oriented

Work History

Branch Office Administrator, 10/2019 to 06/2020
Company Name – City, State

Managed complex calendar and scheduled meetings.
Composed professional business correspondence, emails, meetings notes and other documents.
Provide customer service to clients which includes opening accounts, closing accounts, making deposits, and issuing distribution of funds.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Resolved problems, improved operations and provided exceptional client support.
Answered incoming calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Collected, sorted, distributed and sent mail and packages.
Provided clerical support to clients by copying, faxing and filing documents.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Protected company assets with strategic risk management approaches.

Personal Shopper And Stylist, 02/2018 to 08/2019
Company Name – City, State

Answered questions regarding the store and its merchandise.
Personalized each customer experience.
Provide customers with the latest fashion and most flattering fits.
Provide personalized shopping.
Maintained records related to sales.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Maintained productive relationships with vendors.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Assigned employees to specific duties to best meet the needs of the store.
Scheduled and led weekly store meetings for all employees

Lead Esthetician / Spa Supervisor, 03/2015 to 01/2018
Company Name – City, State

Carried out administrative tasks, including product inventory checks, charting and consultations.
Discussed procedures and treatment options with clients.
Handled busy schedules and stayed on top of key deadlines.
Performed consultations for patients before scheduling treatments.
Developed individualized, therapeutic skin care programs.
Resolved customer complaints and facilitated conflict resolutions.
Entered customer demographic and preference data on salon computer database.
Served as primary point of contact for members and guests for information on spa products and services.
Promoted salon-exclusive products to increase retail sales.
Handled guest complaints calmly and professionally.
Recorded inventory sales into organization's weekly income report.
Entered client information into databases quickly and with minimal errors.
Assisted manager with daily spa operations, including opening and closing procedures.
Suggested appropriate therapy based on current health of client.

Lead Sales Consultant, 07/2013 to 12/2014
Company Name – City, State

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Routed incoming mail and messages to relevant personnel without delay.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained daily reports and advised executive leaders in decision-making processes.

Education

Business - 2019Palomar College - City, State

Cosmetology - 2014Palomar Institute of Cosmetology - City, State

High School Diploma - 2013Ukiah High School - City, State

Resume Overview

School Attended

Palomar College
Palomar Institute of Cosmetology
Ukiah High School

Job Titles Held:

Branch Office Administrator
Personal Shopper And Stylist
Lead Esthetician / Spa Supervisor
Lead Sales Consultant

Degrees

Business - 2019
Cosmetology - 2014
High School Diploma - 2013

Branch Office Administrator Resume Example

Resume Score: 80%

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