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Branch Office Administrator Resume Example

Resume Score: 80%

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BRANCH OFFICE ADMINISTRATOR
Professional Summary

Enthusiastic office administrator who demonstrates a team building attitude within the branch with the priority of partnering with the financial advisor to increase his or her household assets for a successful growing branch and building long lasting relationships with clients, helping them meet their financial long term goals. Exemplifies integrity and a strong work ethic.

Skills
  • Administrative support
  • Updating client data
  • Preparing reports
  • Data entry
  • Setting up appointments
  • Reporting familiarity
  • Expense reports
  • Office management
  • Active listening skills
  • Planning and Organization
  • Multi-line phone talent
  • MS Office Suite
  • Active Data Online
  • Goal-oriented
Work History
Branch Office Administrator, 10/2019 to 06/2020
Company Name – City, State
  • Managed complex calendar and scheduled meetings.
  • Composed professional business correspondence, emails, meetings notes and other documents.
  • Provide customer service to clients which includes opening accounts, closing accounts, making deposits, and issuing distribution of funds.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Resolved problems, improved operations and provided exceptional client support.
  • Answered incoming calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Collected, sorted, distributed and sent mail and packages.
  • Provided clerical support to clients by copying, faxing and filing documents.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Protected company assets with strategic risk management approaches.
Personal Shopper And Stylist, 02/2018 to 08/2019
Company Name – City, State
  • Answered questions regarding the store and its merchandise.
    Personalized each customer experience.
  • Provide customers with the latest fashion and most flattering fits.
  • Provide personalized shopping.
  • Maintained records related to sales.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Maintained productive relationships with vendors.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led weekly store meetings for all employees
Lead Esthetician / Spa Supervisor, 03/2015 to 01/2018
Company Name – City, State
  • Carried out administrative tasks, including product inventory checks, charting and consultations.
  • Discussed procedures and treatment options with clients.
  • Handled busy schedules and stayed on top of key deadlines.
  • Performed consultations for patients before scheduling treatments.
  • Developed individualized, therapeutic skin care programs.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Entered customer demographic and preference data on salon computer database.
  • Served as primary point of contact for members and guests for information on spa products and services.
  • Promoted salon-exclusive products to increase retail sales.
  • Handled guest complaints calmly and professionally.
  • Recorded inventory sales into organization's weekly income report.
  • Entered client information into databases quickly and with minimal errors.
  • Assisted manager with daily spa operations, including opening and closing procedures.
  • Suggested appropriate therapy based on current health of client.
Lead Sales Consultant, 07/2013 to 12/2014
Company Name – City, State
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained daily reports and advised executive leaders in decision-making processes.
Education
Business - 2019Palomar College - City, State
Cosmetology - 2014Palomar Institute of Cosmetology - City, State
High School Diploma - 2013Ukiah High School - City, State
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Resume Overview

School Attended

  • Palomar College
  • Palomar Institute of Cosmetology
  • Ukiah High School

Job Titles Held:

  • Branch Office Administrator
  • Personal Shopper And Stylist
  • Lead Esthetician / Spa Supervisor
  • Lead Sales Consultant

Degrees

  • Business - 2019
    Cosmetology - 2014
    High School Diploma - 2013

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