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Professional Summary
Highly responsive organizational leader and licensing professional with excellent customer service, interpersonal communication, organizational awareness, decision making, and technical skills. Expertise in licensing, training, special projects, and project oversight. Skilled communicator; capable of articulating reasoned arguments to audiences of varied ages. Relationship builder; strengthen and leverage partnerships to establish innovative programs and services.
Skills
Cultural Awareness and Sensitivity
Diligent Follow Through
Coaching and Mentoring
Hiring and onboarding team members
Correspondence preparation
Employee Development
Project management experience
Contracting policies and regulations
Work History
08/2015 to CurrentBranch Hiring, Contracting and LicensingCedars Sinai | Encino, CA,
Coordinate all aspects of licensing, registration and contract administration; monitor continuing education requirements for agents.
Maintain 99% success rate on state resident license renewals.
Boost efficiency by prompt processing of reimbursement fees for state resident license renewals.
Coordinate timely license renewal reminders for agents to avoid license suspensions.
Monitor CE records and distribute transcripts for licensed agents; provide insurance certificates.
Process Resident and Non-Resident Insurance Licenses and Appointments.
Enter, update, and maintain all records regarding individual counseling and registration needs.
Assist candidates in securing new lines of authority.
Provide superior customer service support to assigned branches through onboarding, on-going support, and terminations of agents; coordinate paperwork processes.
Assist in onboarding specialists and employees, as well as, other hiring types, such as EXPs, TAs and Retail Brokers.
Perform background checks and employment verifications; escalate concerns to branch management for Compliance/Legal review.
Provide administrative and operations support to managers, including distributing checks and maintaining check log; utilize Smartsheet, eRecruit, E-Verify, and DocuSign, as well as maintain regulatory records, including FINRA U4.
Inform and motivate team members on processes and procedures.
Identify issues, analyze information and provide solutions to problems.
Demonstrate respect, friendliness and willingness to help wherever needed.
Develop and implement performance improvement strategies and plans to promote continuous improvement.
Prepare variety of different written communications, reports and documents to ensure smooth operations.
07/2010 to 05/2014Director of Mission AdvancementYWCA | City, STATE,
Executed organization mission of “eliminating racism and empowering women” through delivery of mission-driven innovative programs and events.
Delivered mission-specific outreach to donor constituencies via development office; assisted in local and state-wide advocacy and public policy efforts.
Supported and advanced organization programs as designated by Chief Executive Officer.
Established, organized, and presented 2012 Women's Equality Day Celebration: weekend event providing mentoring, entertainment, and education on women's suffrage.
Created 5-week internship program offering marketing, event planning, and clerical training to high school students.
Organized, marketed, and delivered annual Stand Against Racism, national hallmark program.
Lead point-of-contact for 90th Anniversary Celebration of YWCA Princeton with 200+ guests.
06/2006 to 07/2010Community Outreach CoordinatorBreast Cancer Research Center, YWCA | City, STATE,
Recruited and trained 90% of volunteers to become peer educators.
Established and maintained resourceful, partnerships and relationships with key organizations, resulting in program growth and increased visibility throughout Mercer County.
Grew program from less than 100 to more than 4000 underserved women, men, and teens.
Single-handedly raised over $8,500 in program support.
Delivered crucial health information and screening incentives to 4000+ underserved women.
Provided vision and leadership driving program to new levels of success evidenced through repeat grant funding, result of accelerated growth and program demand.
Education
Expected in 05/2024MBA | Business Administration And ManagementGeorgian Court University, Lakewood, NJ, GPA:
Expected in Bachelor of Arts | Communication Arts & SciencesQueens College, CUNY, Flushing, NY, GPA:
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