Box Office Ticket Seller resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hardworking Customer Service Representative with 3 years of experience working in a call center. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Microsoft Word
  • Microsoft Excel
  • Order taking
  • Cash drawer management
  • Liquor law compliance
  • Cash register skills
  • Product knowledge
  • Credit card processing
  • Product upselling
  • Point of sale knowledge
  • Loss prevention
  • Customer assistance
  • Identification checks
  • Cash report creation
  • Refunds and exchanges
Work History
Box Office Ticket Seller, 10/2019 to Current
City Of Lakeland, Civil ServiceLakeland, FL,
  • Maintained current knowledge of event promotions and highlighted sales to customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Prepared and submitted end-of-shift reports.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
Client Support Representative, 01/2018 to Current
Patron TechnologyAtlanta, GA,
  • Reviewed outstanding requests and redirected workloads to ensure timely completion of projects.
  • Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Server/Bartender, 01/2017 to 12/2017
Sage Hospitality Resources, LlpPortland, OR,
  • Restocked salad bar and buffet for lunch and dinner service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset eight tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Technical Support Representative, 03/2016 to 12/2016
Packsize LlcGreencastle, PA,
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Identified and solved technical issues using variety of diagnostic tools.
  • Managed high levels of call flow and responded to technical support needs of customers.
  • Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.
  • Answered incoming calls from residential and small business customers on how to restore their services.
  • Created documentation for cases and claims for damaged, lost or displaced packages.
  • Submitted service tickets for equipment maintenance requests.
High School Diploma: , Expected in 05/2008
The David School - David, KY,

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Resume Overview

School Attended

  • The David School

Job Titles Held:

  • Box Office Ticket Seller
  • Client Support Representative
  • Server/Bartender
  • Technical Support Representative


  • High School Diploma

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