Box Office Ticket Seller resume example with 5 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Hardworking Customer Service Representative with 3 years of experience working in a call center. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
Microsoft Word
Microsoft Excel
Order taking
Cash drawer management
Liquor law compliance
Cash register skills
Product knowledge
Credit card processing
Product upselling
Point of sale knowledge
Loss prevention
Customer assistance
Identification checks
Cash report creation
Refunds and exchanges
Work History
Box Office Ticket Seller, 10/2019 to Current City Of Lakeland, Civil Service – Lakeland, FL,
Maintained current knowledge of event promotions and highlighted sales to customers.
Answered questions about store policies and concerns to support positive customer experiences.
Processed POS transactions, including cash and credit purchases or refunds.
Used POS system to enter orders, process payments, and issue receipts.
Prepared and submitted end-of-shift reports.
Assisted customers by answering questions and fulfilling requests.
Quickly and accurately counted drawers at start and end of each shift.
Client Support Representative, 01/2018 to Current Patron Technology – Atlanta, GA,
Reviewed outstanding requests and redirected workloads to ensure timely completion of projects.
Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
Received incoming calls and messages and addressed or triaged phone requests.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers how to use company systems, complete forms and obtain desired services.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Facilitated communications through management of inbound and outbound customer calls.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Restocked salad bar and buffet for lunch and dinner service.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Monitored guests for intoxication and immediately reported concerns to management.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept register accurate through correct billing, payment processing and cash management practices.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Prepared beverages and filled food orders for customers.
Bussed and reset eight tables per shift, working efficiently to keep dining room and work areas clean.
Checked identification to enforce age requirement for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Technical Support Representative, 03/2016 to 12/2016 Packsize Llc – Greencastle, PA,
Collaborated with vendors to locate replacement components and resolve advanced problems.
Engaged end users and answered questions via email, phone, website live chat and in forums.
Identified and solved technical issues using variety of diagnostic tools.
Managed high levels of call flow and responded to technical support needs of customers.
Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Resolved issues with systems, hardware and telephones quickly and accurately.
Identified potential sales and cross-selling opportunities in course of delivery of support services.
Answered incoming calls from residential and small business customers on how to restore their services.
Created documentation for cases and claims for damaged, lost or displaced packages.
Submitted service tickets for equipment maintenance requests.
Education
High School Diploma: , Expected in 05/2008 The David School - David, KY, GPA:
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