Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
Highlights
Exceptional customer service
MS Office proficient
Reliable
Excellent communication skills
Friendly
Money handler
Team player
Quick learner
Experience
Viejas Bowling CenterDecember 2012 to CurrentBowling Staff Alpine, CA
Serves beer to guests at bar while practicing alcohol consumption awareness.
Oversees the registration desk including making bowling reservations, lane assignments, and bowling shoe rental.
Greets and serves guests at tables throughout bowling/bar and gaming areas.
Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc.
Communicates with guests with a smile, demonstrates confidence, and encourages all guests to feel unique and special. Ensures guests are completely satisfied with their service.
Enters orders into Infogenesis POS system and performs cash-handling procedures as prescribed in casino Policies and procedures.
Performs all related and compatible duties as assigned.
Viejas Outlet CenterSeptember 2012 to December 2012VOC Event Staff Alpine, Ca
Provided excellent customer service to guests in the assigned areas.
Watched and reported irregularities, such as fire hazards, lost children and alcoholic beverage violations.
Notified supervisor and security personnel in case of emergency. Assisted guests and/or emergency personnel as needed.
Operated the cash register to collect cash and make change for the arcade room or the skate rental and/or entry fees.
Ensured a clean, safe, hazard-free work environment within scope of responsibility.
Performed other duties as assigned.
Skechers USAFebruary 2012 to December 2012Floor Associate Alpine, CA
Provided excellent customer service to all guests in assigned areas of the store.
Had excellent knowledge of all shoes and products to provide the best information to customers.
Operated cash register and gives correct change.
Maintained cleanliness in the work area including the back area and restroom.
Handled the weekly shipments and received and put away all incoming merchandise.
Had manager duties whenever Assistant/Store Managers weren't present.
New York Giant PizzaJune 2011 to April 2012Delivery Driver La Mesa, CA
Delivered pizzas and other food items to customers in a quick and orderly fashion
Maintained cleanliness of the workplace.
Operated cash register and handles money.
Prepared food and other orders when not delivering.
Little CaesarsJune 2009 to October 2010Prep Cook El Cajon, CA
Prepared food items for customers in an orderly fashion.
Maintained cleanliness of the workplace including the restrooms
Minimal customer service interaction, yet still gave the best customer service.
Education
Miramar Community College2013GED: Emergency Medical TechnicianSan Diego, CA, USA
Enrolled and passed EMT- Basics course
Grossmont High School2010High SchoolEl Cajon, CA, 92020
3.33 GPA
Varsity Lacrosse player
Member of G-Crew, helping to make incoming students more comfortable with High School.
