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Boutique Sales Associate Resume Example

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BOUTIQUE SALES ASSOCIATE
Summary

Responsible and friendly sales associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Sales
  • Merchandising
  • Social Media
  • Microsoft Outlook
  • Microsoft Windows
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Facebook
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Negotiation
  • Active Learning
  • Reading Comprehension
  • Coordination
  • Time Management
  • Monitoring
  • Writing
  • Troubleshooting
Experience
Boutique Sales Associate
City, StateCompany Name/Mar 2020 to Current
  • Encouraged return business by sharing information about upcoming launches and promotions.
  • Influenced customers' buying decisions by expertly suggesting related products and accessories.
  • Merchandised and recovered sales floor daily to keep store customer-ready and professional.
  • Promoted aging items and special products with eye-catching displays.
  • Maintained permanent and temporary shelving with well-stocked and organized merchandise.
  • Boosted brand loyalty by delivering exceptional service to every customer, including answering questions and resolving complaints.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Educated customers on product and service offerings.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Substitute Teacher
City, StateCompany Name/Aug 2019 to Mar 2020
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Helped students build learning and study skills to achieve educational goals.
  • Provided notes and reports on school day activities to primary teacher.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Engaged students in discussions to promote interest and drive learning.
  • Liaised with teachers to develop cohesive educational plans and improve student support.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Assigned homework to students based on curricula and modified based on daily progress.
  • Reported problem students to principal to maintain control of classroom.
  • Documented student growth, development and understanding using outlined grading procedures and assessment strategies.
  • Directed group activities to promote immersive, play-based learning.
Telephone Customer Service Representative
City, StateCompany Name/Nov 2010 to Aug 2011
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Processed customer account changes using different softwares.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted 100+ callers per week in fast-paced environment.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers regarding DirecTv needs, addressing technical concerns.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Answered 25+ inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Provided top quality control and eliminated downtime to maximize revenue.
Education and Training
High School DiplomaFirst Coast High SchoolMay 2007City
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Resume Overview

School Attended

  • First Coast High School

Job Titles Held:

  • Boutique Sales Associate
  • Substitute Teacher
  • Telephone Customer Service Representative

Degrees

  • High School Diploma

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