bookseller resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

6173/ Results driven and analytical individual with over 10 years of experience in administrative/customer service. Seeking a position in the sport industry, in which I may bring my leadership skills, past work experiences, as well as education to assist in development, training and management within the human development population.

  • German language
  • Adobe Creative Suite
  • Inventory
  • Program development
  • Rapport
  • Team building
  • MS Office
  • Supervision
  • Problem resolution
  • Microsoft applications proficiency
  • Knowledge of International Business
  • HMIS Database & Customer Service
  • Administrative, Staff development
  • Quality
  • Financial
  • First Aid/CPR
  • Team management
  • Budgets
  • Business operations
  • Sales Goals
Work History
01/2017 to Current
Bookseller Barnes & Noble, Inc Colorado Springs, CO,
  • Provide world-class customer service by delivering the four core service principles: put the book in the customer's hand, offer to order, offer the Member program, and fast cashiering.
  • Greet and establish rapport with customers, engaging them in conversations about all our products and services.
  • Ask questions to identify customer needs, providing recommendations using your product knowledge to connect our customer with the right solutions.
  • Share technical knowledge and enthusiasm about all our digital products and services, providing a personalized experience to multiple customers at the same time.
  • Ensure that products are put on the selling floor when received, identifying, organizing, shelving, and zoning in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards (VMS), and shelving guidelines.
  • Protect company assets by adhering to all inventory and loss prevention standards, properly completing weekly cycle counts and inventories.
01/2013 to Current
Case Manager/Peer Specialist Liberty Healthcare Corporation Wilkes Barre, PA,
  • Coordinate the care and services of military/homeless veterans throughout New Hampshire •Present recommendations for financial savings, organizational improvement, performance measures and program effectiveness •Partner with program manager to assess, plan, implement, and evaluate the services and outcomes that will maximize effectiveness and productivity for the New Hampshire Emergency Bed Program, both financially and strategically •Assisted Program Manager in keeping organizational financial costs down in transporting and purchasing supplies for the program’s homeless veterans.
  • Complete intakes for additional 10 veterans each month; balance case load of new clients and clients currently receiving services •Develop a housing, budgeting, and career plan with each veteran, to ensure attainable, realistic and strategic goals are achieved, relating to each veteran’s situation.
  • Problem solve and follow up with clients to ensure goals are met in a mutually agreed upon timeframe.
  • Cultivate strong, professional relationships with each client to provide best possible services and support.
01/2010 to 01/2013
Mental Health Technician Advocates Leominster, MA,
  • Supported and fulfilled mission of Lowell Treatment Center, provided quality care for over 100 patients •Assessed data reflective of that patient’s status and interpreted the appropriate information needed to identify each patient’s requirements relative to his or her specific needs •Provided a safe and therapeutic approach to each interaction with patients •Developed a goal plan with each patient, discussed future and provided guidance to keep patients on track to achieve goals.
01/2005 to 01/2010
Administrative Specialist United States Navy City, STATE,
  • Acted as an Administrative Team Member, objectives included developing and implementing policies, digitizing documents, developing detailed plans, setting goals and objectives for the long-range implementation of administration program support of all SEAL and maritime special operations •Responded effectively and in a timely manner to all in person, written, and telephone inquiries, directing and training individuals in proper customer service.
  • Prepared drafts and final documents of various types of correspondence, memos, award endorsements, manuals and notices •Integrated organizational goals, priorities, and values in training program development to ensure that all departments receive consistent and appropriate guidance in adhering to new instructions as issued •Responsible for simplifying administrative activities inherent in daily operations and record management during planning and execution of comprehensive overhaul •Implemented internal management systems for revising and maintaining instruction manuals and records, updating position qualifications, routing and tracking correspondence for over 200 personnel •Supervised and trained newly hired administrative supports, identified staff development and training needs, advised managers of recommendations.
Expected in to to
Master’s Degree: Sports Administration
UM School of Education & Human Development - Miami, FL
Expected in to to
Bachelor’s Degree: Germanic Languages and Literatures
KU School of Languages - Lawrence, KS

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Resume Overview

School Attended

  • UM School of Education & Human Development
  • KU School of Languages

Job Titles Held:

  • Bookseller
  • Case Manager/Peer Specialist
  • Mental Health Technician
  • Administrative Specialist


  • Master’s Degree
  • Bachelor’s Degree

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