bookseller resume example with 1+ years of experience
My name is Jessica Claire. I am a 20-year old ball of energy looking to work hard. I have a knack for customer service, especially in dealing with high-stress customers and situations. Im an adaptable worker and a great listener/learner. Im a natural at communication and tend to have a very colorful personality. I did some college at Saint Mary's but left due to financial problem my grandmother and I were having back here at home. I can offer a fast-paced, fun, and productive work environment, and hope to serve where I am best fit.
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Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 2+ years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
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- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in ringing up sales at registers and bagging merchandise.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stayed up to date on store promotions, payment policies and security practices.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Took orders and complaints
- Dealt with high aggression customers swiftly and calmly
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Answered telephone to provide establishment information and take party reservations.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered customers' questions about hours, seating, current wait time and other information.
- Enhanced guests' experiences by fulfilling special requests during visits.
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Resume Overview
School Attended
- Lake Park High School
- Saint Mary's College
Job Titles Held:
- Bookseller
- Phone Representative/Order Taker
- Hostess
Degrees
- High School Diploma
- Some College (No Degree)
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