LiveCareer-Resume

bookseller resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Bookseller position where over two decades of experience can help advance the company's goals.

Seasoned bookseller talented at engaging customers, relating to individuals through shared passion for reading. Maintains in-depth knowledge of various authors, genres and current literature.

Skills
  • Payment Processing
  • Merchandising and Display
  • Product Demonstrations
  • Item Ticketing and Pricing
  • Excellent Written and Verbal Communication
  • Building Customer Relationships and Loyalty
  • Merchandise Recommendations
  • Locating Merchandise
  • Adaptable and Flexible
  • Customer Service
  • Engaging with Diverse Customers
Education
Washtenaw Community College Ann Arbor, MI Expected in 06/2013 Certificate. Retail and Business Operations : - GPA :
Eastern Michigan University , MI Expected in 06/2008 Bachelors of Arts : Art History & History - GPA :

Member of the Honor Society of Phi Kappa Phi.

  • Awarded and maintained Washtenaw Community CollegePresident’s Honor scholarship.
Washtenaw Community College Ann Arbor, MI Expected in 1998 Associate : General Studies - GPA :

. President’s Honor Scholarship, Studied Mime under the direction of Michael Lee, Master level student of Marcel Marceau between

Work History
Barnes & Noble, Inc - Bookseller
Raymond, MS, 03/2012 - Current
  • Provide exemplary customer service to guests and venders.
  • Engages customers to give quality, tailored recommendations to increase sales.
  • Prepared store for grand opening.
  • Scanned in and selected debut inventory for store.
  • Place and follow up on special orders for titles customers seek that are not in stock.
  • General store maintenance and section alphabetization.
  • Merchandise titles in compelling displays.
  • Research new titles and items that might be good additions to Literati’s inventory.
  • Answer product questions with up-to-date knowledge of sales and store promotions.
  • Applies interpersonal and communication skills to establish selling relationship with customers.
  • Provides accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Delivers highest level of customer service by greeting, communicating and assisting customers with online orders.
  • Organizes store merchandise racks and displays to promote and maintain visually appealing environments.
  • Recovers sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Supports efficient and timely replenishment of sales floor merchandise.
  • Processes information and merchandise through POS register system.
  • Develops strong rapport with customers and created positive impression of business.
  • Listens to customer needs and desires to identify and recommend optimal products.
  • Assists customers with signing up for store loyalty programs and provided details about key benefits.
Planet Fitness Inc. - Crew Member
Lockport, IL, 08/2011 - Current
  • Engages customers to help answer questions, navigate store, find products and solve problems.
  • Educate customers about new products, recipes and cooking/baking methods.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Performed cleaning and stocking to high standards and provided excellent customer satisfaction.
  • High volume experienced cashier, with speed and precision as needed

Trader Joe’s Recognitions.

  • Exceeds Expectations: “Your Mates know you will consistently provide our customers with a WOW customer experience when on register or especially on the Helms.”.
  • "You are patient and aware of customers shopping, being a seasoned crew member, customer and crew can count on your product knowledge when they questions"
  • "You continue to WOW our customers and consistently give a genuine caring experience"
  • "We would like to thank you for consistently being punctual for the start of your shift and relieving your fellow crew members from register; This is essential to helping the store run smoothly and delivering WOW customer experience at the grand finale; Your positivity on register is greatly valued."
  • "We appreciate the positive and warm demeanor that you bring to our store. You have a clear passion for what you do and it shows up in the way you treat customers and crew alike."
Barnes & Noble, Inc - Children’s Department Trainer
Reno, NV, 08/2002 - 09/2011
  • Only department with trainer.
  • Created training program to surmount Department challenges and increase ease of navigating department for storewide employees.
  • Developed follow up survey to determine if knowledge after training meets expectations.
  • This also enables management to place employees.
  • Program was so successful, stores in other states requested copies of training program to incorporate into their locations.
  • Create displays to draw attention and cross merchandise between departments to drive sales and maximize visibility of products exhibited.
Borders Books And Music - Bookseller
City, STATE, 10/1999 - 09/2011
  • Use various research avenues to find products and titles clients seek.
  • Understand nuances, strengths and weaknesses of each program to facilitate positive searches.
  • Regularly suggest alternatives when Borders cannot satisfy requests.
  • Knowledgeable of inventory throughout store, able to regularly increase number of titles each patron buys through quality recommendations.
  • Set up and run Children’s story times & events.
  • Set up and hosted both author events and local group meetings Borders’ Recognitions.
  • Monthly Individual Service Award.
  • Special Recognition for teamwork during renovation.
  • Exceeds Expectations: “You utilize many different resources to expand your professional knowledge.” “Excellent team player.” “Always positively take on new assignments.”.

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Resume Overview

School Attended

  • Washtenaw Community College
  • Eastern Michigan University
  • Washtenaw Community College

Job Titles Held:

  • Bookseller
  • Crew Member
  • Children’s Department Trainer
  • Bookseller

Degrees

  • Certificate. Retail and Business Operations
  • Bachelors of Arts
  • Associate

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