, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Influential Front desk with background in hospitality industry creating memorable experiences for guests. Cordially answered phones, greeted guests and handled check-in and check-out process. Gifted at Multilingual and compassionate with practice handling any situation with poise. Approachable. Swiftly handles reception and resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in Customer service terminology, products and services to effectively address and respond to public and personnel inquiries. Ambitious receptionist offering 10 years of experience in customer-facing administrative roles. Displaying key strengths in communication and entry data. Ready to enhance company image by providing friendly, effective services to welcome customers.
Skills
Safety and security procedures
Microsoft Office
Oral and written communications
Fluent in English and Spanish
Company policies and procedures
Analytical mastery
Administrative skills
Cash transactions
Mail and packages
Time management
Hospitality services
Listening skills
Experience
2011 to CurrentBookkeeping AssistantTrek Bicycle Corp | Waterloo, WI,
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
Posted nightly checks and vendor payments worth up to $, keeping detailed records and receipts.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Reviewed purchase documents and company receipts for reconciliation with statements.
Reviewed vendor invoices and expense reports, identifying discrepancies.
08/2008 to 07/2009Night AuditorHotel Park City / Ruth's Chris Steak House | Park City, UT,
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Coordinated with guest services and concierge team to meet guest needs.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Monitored reservations to track incoming parties and special events.
Completed all nightly updates to hotel rates and individual room charges.
Completed daily computer backups, checked for viruses and updated programs.
Followed facility security protocols, including video surveillance and radio communication to safeguard guests and personnel.
Used Fidelio/Opera to analyze finances and create detailed forecasts for day staff.
Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
Reviewed item requests and room service orders for accuracy and any needed assistance.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Performed balance procedures for hotel accounts and resolved discrepancies.
Reported on room information to accounting and accounted for any variances.
Assisted hotel guests with check in and out procedures courteously.
02/2008 to 06/2009Front Desk SupervisorGrand Beach Hotel | Miami Beach, FL,
Corrected guest issues promptly with knowledgeable and friendly service.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Managed customer complaints and rectified issues to complete satisfaction.
Balanced hotel accounts at end of each shift.
Managed guest check-in and check-out procedures, reservations and payments.
Provided concierge services for guests as needed.
Created and optimized employee schedules to secure proper coverage for all shifts.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Worked with Housekeeping department and Concierge to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Supervised team of PBX and Concierge, bellman, doorman and drivers, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Facilitated front desk operations for busy high-volume hotel.
08/2006 to 07/2008Front Desk Agent/PBX OperatorAccor Hotel Sofitel | City, STATE,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Responded to inquiries and room requests made online, by phone or email.
Posted charges, updated accounts and issued bills to departing guests.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Set guest and group reservations and processed check-ins and check-outs.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Facilitated front desk operations for busy high-volume hotel.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Secured guest valuables in main safe or individual boxes.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Handled high volume of phone calls and routed to proper guest or internal department.
Arranged special accommodations for guests to maintain optimal satisfaction.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Monitored reservations to track incoming parties and special events.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Computed guest billings and posted charges to room accounts.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Managed customer complaints and rectified issues to complete satisfaction.
Education and Training
Expected in 2004GED | City Colleges of Chicago-Harry S Truman College, Chicago, ILGPA:
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