LiveCareer-Resume

bookkeeping administrative assistant resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in Sales,Medical and Telecommunications industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Printing and affixing labels
  • Training & Development
  • Lab exercises
  • Communication
  • Labeling skills
  • Data management
  • Labeling packages
  • Cold calling expertise
  • Packaging and labeling equipment
  • Telephone sales
  • Available to work nights and weekends
  • B2C sales
  • Laboratory equipment use
  • Product demonstrations and presentations
  • Lab specimen processing
  • Lead generation
  • Equipment testing and calibration
  • Excellent time management
  • Clerical
  • Exceptional customer service
  • Basic math
  • Driven
  • Problem resolution
  • New business development
  • Microsoft Office
  • Clear and articulate phone manner
  • Team management
  • Cheerful and energetic
  • MS Office
  • Quickbooks
  • Computer skills
  • Zendesk
  • Active listening
  • Multitasking and Organization
  • Payment Processing
  • Packaging and Labeling
  • Food Safety
  • Food Production Processes
  • Customer Relations
  • Customer Service
  • Supply Ordering
  • Documentation and Recordkeeping
  • Handling Complaints
  • Equipment Troubleshooting and Maintenance
  • Customer relations
  • Payroll liability and deductions
  • QuickBooks
  • Invoicing and billing
Experience
01/2023 to Current Bookkeeping Administrative Assistant St. Catherine Of Siena | Commack, NY,
  • Maintained sales records with payment details and invoices.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Processed payroll, numerous electronic deposits and employee pay adjustments.
  • Assessed estimated income, expenses and historical budgets to coordinate budget information.
  • Classified and summarized financial data to compile and enter in financial records
  • Received and recorded cash, checks and transfers.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Prepared and processed payrolls.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
05/2022 to 08/2022 Patient Care Associate St. Catherine Of Siena | Plainview, NY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Educated customers where applicable to alleviate need for future contact.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
11/2021 to 03/2022 Patient Care Associate Hilton Worldwide | Mountain View, CA,
  • Research and resolve problems in a timely manner and assist members in understanding and maximizing the use of their pharmacy distribution program.
  • Handle customer service inquiries from members, pharmacists, physicians and internal/external clients related to pharmacy benefits.
  • Work with other operational departments to research and resolve mail order or claims issues and respond to members within performance agreement guidelines.
  • Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
  • Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
  • Reviewed patient accounts identified delinquent accounts and collected due amounts.
02/2021 to 11/2021 Restaurant Supervisor Service Corporation International | Glen Mills, PA,
  • Overseeing the activities of the restaurant staff
  • Expediting customers’ order’s needs,etc
  • As needed and deliver exceptional customer service
  • Maintaining good working relationship with suppliers
  • Finds ways to decrease operational cost
  • Strategic planning to meet daily sales goal
  • Manage daily workflow -Equipped to fill in crew work post if needed
  • Order and receive sysco deliveries for store inventory
  • Complete monthly end inventory and checking of invoice.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
09/2020 to 12/2020 Inside Sales Representative Butler Health System | Ford City, PA,
  • Contacted new and existing customers to discuss product and service solutions
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome
  • Responded to over 8 customer inquiries quickly and professionally to maintain customer satisfaction
  • Educated customers on product features and technical details to highlight benefits
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
08/2020 to 09/2020 Specimen Processor Smith And Associates | San Jose, CA,
  • Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing
  • Met quality control standards by examining specimens for adequacy and appropriateness
  • Labeled and numbered specimens for accurate recordkeeping and blind testing
  • Captured client and specimen data electronically to build and update files
  • Prepared specimens for in-house testing and for transport to off-site to reference laboratories
  • Cleaned and sterilized lab area, tools and equipment
  • Maintained clean and fully operational laboratory equipment
  • Managed departmental inventory and supply ordering
  • Followed laboratory guidelines for handling biological specimens.
05/2020 to 07/2020 Legal File Clerk 22Squared | Tampa, FL,
  • Assisted legal staff with collation and organization of case documentation and administrative tasks
  • Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas
  • Destroyed files and materials upon request to prevent data breaches
  • Entered information into computer databases using CRM with zero errors over 8 hour shift
  • Implemented practical file system, promoting smooth data gathering and presentation creation
  • Updated daily logs for tracking file movements
  • Scanned and filed forms, reports, correspondence and receipts
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
08/2019 to 03/2020 Lab Administrative Specialist/Specimen Accessioner T-Mobile | Effingham, IL,
  • Maintained clean and fully operational laboratory equipment
  • Cleaned and sterilized lab area, tools and equipment
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Monitor refrigerator temperatures daily
  • Daily data entry of requisitions in SalesForce
  • Retrieve missing regulatory information for the complete processing of requisitions
  • Print test log daily and check against requisitions
  • Print labels for specimens
  • Process add-ons as requested by Physician by adhering to ILI guidelines
  • Combine results by appropriate results type
  • Handle Calls from Dr.'s Office requesting status of test results
  • Relay test results via email, fax or verbal as required
  • Assist in laboratory when supervisor sees necessary
  • Address all other activities and email efficiently
  • Provide feedback to the Manager regarding daily activities, issues, complaints, etc
  • Participate in the development and writing of department procedures
  • Performed other duties as assigned such as packing of specimen kits and packing order fulfillment with the use of FedEx system.
08/2016 to 08/2019 Senior Account Executive Inventory Solutions | City, STATE,
  • Achieved sales goals of an average of $100,000 a month and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new and existing customer relationships
  • Contacted customers and prospects to generate new business for inventory equipment projects to achieve company goals
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
  • Contributes to team effort by accomplishing related results as needed
  • Grew business sales by 50% in a year through effective cross-selling, exceptional customer service and cold calling
  • Closed over $300,000 in sales each year, including preparing contracts and processing order forms.
08/2013 to 08/2016 Sales Account Executive Inventory Solutions Inc | City, STATE,
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
  • Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals
  • Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons
  • Identified appropriate products and services to meet clients' unique needs
  • Penetrated new accounts and connected closely with decision-makers to close deals
  • Performed promotional sales calls to increase client base.
Education and Training
Expected in to to Bachelor of Science | Business Administration, Marketing West Negros University, , GPA:
Expected in to to Bachelor of Science | Nursing University of Saint La Salle, Bacolod City, GPA:

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Resume Overview

School Attended

  • West Negros University
  • University of Saint La Salle

Job Titles Held:

  • Bookkeeping Administrative Assistant
  • Patient Care Associate
  • Patient Care Associate
  • Restaurant Supervisor
  • Inside Sales Representative
  • Specimen Processor
  • Legal File Clerk
  • Lab Administrative Specialist/Specimen Accessioner
  • Senior Account Executive
  • Sales Account Executive

Degrees

  • Bachelor of Science
  • Bachelor of Science

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