(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

An experienced and highly productive professional with exceptional organizational, analytical, and interpersonal communication skills. Practiced at recognizing problem areas and creating and implementing successful solutions. Proficient with HRIS, Sage, and Microsoft Office software tools and adept at report creation. Possesses an extensive background in all facets of business operations.

  • xceptional ability to organize work, manage time, prioritize, and multi-task
  • Aptitude to think analytically
  • Adept at problem solving
  • Talent for negotiating
  • Fosters teamwork
  • Excels at completion of assigned projects and tasks in timely manner
  • Ability to persuade, encourage, inspire, train, and guide others
  • Proficient in cultivating excellent working relationships with diverse populations
  • Software: Encompass, Optimal Blue, Paycom, Ceridian, Casamba, Kronos, SAP, ADP, Paycom, Ceridian, Casamba, Kronos, QuickBooks, SAGE, Excel, Word, PowerPoint, Outlook
Campbell University Buies Creek, NC, Expected in Bachelor of Science : Sociology - GPA :
Work History
Sonoco Products Co, - Bookkeeper/Office Manager
Newport, TN, 01/2015 - 04/2020
  • Performed a range of bookkeeping and general office management/administrative functions for a locally owned specialty printing and office products distribution company
  • Managed Accounts Payables/Accounts Receivables, daily cash deposits, and bank reconciliations
  • Executed all facets of payroll processing including time keeping and unemployment/payroll tax filings
  • Processed sales and use tax forms and filings
  • Invoiced customers and conducted outstanding invoice collection calls
  • Performed customer service calls to ensure clients were being effectively managed
  • Managed company inventory and performed sales order entry functions
  • Performed Executive Assistant responsibilities for the owner of the company

Key Accomplishments:

  • Completed a substantial reorganization of company financial and tax records allowing for a comprehensive and up-to-date view of the organization’s performance and operations
  • Significantly reduced company debt through an extensive campaign of invoice analysis and customer service calls
Albertsons Companies - Human Resources Generalist
Gilbert, AZ, 05/2006 - 07/2014
  • Conducted a broad range of human resource functions for a healthcare company specializing in physical therapy, occupational therapy, speech language pathology and wellness services for over 1500 employees
  • Managed employee on-boarding activities including new hire paperwork processing, data entry into HRIS programs, employment verifications, background checks, drafted new hire bonus agreements and provided new hire reporting to the state of North Carolina
  • Handled unemployment claim processing for an ever-transitioning employee workforce
  • Administered company benefits programs
  • Addressed employees’ grievances, benefits questions, paperwork and company policies
  • Reported PTO payouts, bonus payments, bonus reversals, and changes to benefits to payroll department
  • Provided guidance to management regarding HR policies, personnel issues and general inquiries
  • Created and maintained multiple spreadsheets for reporting and tracking purposes
  • Improved efficiency by organizing over 10,000 personnel files, medical files and file room
  • Assisted with special projects

Key Accomplishments:

  • Significant reduction in unemployment claims as a result of thorough research and documentation
  • FY 2011: $588,000.00 in processed claims of which Legacy paid only $15,660.00
  • FY 2012: $369,860.00 in processed claims of which Legacy paid only $10,120.00
  • Created an array of Excel spreadsheets that resulted in increased reporting and personnel tracking accuracy
  • Conducted thorough vendor research, requests for proposal and final selection for a new Third Party Administrator (TPA) resulting in increased capabilities at a 49% saving to the company
Xpedx - Human Resources Coordinator
City, STATE, 06/2000 - 04/2004
  • Executed a full range of human resource related duties for the leading business-to-business distributor of packaging, facility, and printing supplies in North America
  • Assisted in the screening, interviewing and selection of applicants for employment
  • Processed all personnel related paperwork which included job postings, changes to personnel records, and benefits enrollment
  • Conducted new hire orientation and training
  • Compiled and prepared weekly timesheet data for payroll processing
  • Chaired safety committee that explored and implemented safety awareness programs
  • Managed worker’s compensation claims
  • Negotiated vendor contracts for temporary personnel services
  • Planned and organized company functions and events

Key Accomplishments

  • Successfully implemented and facilitated an employee safety plan which carried out employee training programs and safety policies and procedures resulting in a significant reduction of occupational injuries and financial losses
  • Effectively managed and reduced worker’s compensation claims through in-depth incident investigation and persistent compensation claims challenges
  • Planned and organized numerous successful company events for approximately 100 employees and customer appreciation events for over 1,000 customers
Homepoint - COC Specialist
City, STATE, 01/1 - 01/1
  • 2022
  • Accurately processed change of circumstances to include changes made to: rate, loan amount, appraised value, sales price, loan term, loan program, loan purpose, fees, property type, occupancy, escrows, demographics, and addresses in a timely manner in accordance with the various procedures for each specified change
  • Demonstrated a high level of communication skill when communicating with brokers, underwriters, loan coordinators, underwriter support, leaders, and teammates
  • Exemplified excellent customer service skills to enhancing the client service experience
  • Notified brokers when a requested change would lead to a loan no longer qualifying for the current loan program and offered a solution to ensure the loan would qualify for the loan program
  • Assisted in the team chat when teammates had questions regarding how to process a change of circumstance

Key Accomplishments:

  • Discovered two software errors that could have been very costly to the company
  • Increased my production numbers to be one of the top performers
  • Knowledge of the mortgage industry

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    School Attended

    • Campbell University

    Job Titles Held:

    • Bookkeeper/Office Manager
    • Human Resources Generalist
    • Human Resources Coordinator
    • COC Specialist


    • Bachelor of Science

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