An experienced and highly productive professional with exceptional organizational, analytical, and interpersonal communication skills. Practiced at recognizing problem areas and creating and implementing successful solutions. Proficient with HRIS, Sage, and Microsoft Office software tools and adept at report creation. Possesses an extensive background in all facets of business operations.
Skills
xceptional ability to organize work, manage time, prioritize, and multi-task
Aptitude to think analytically
Adept at problem solving
Talent for negotiating
Fosters teamwork
Excels at completion of assigned projects and tasks in timely manner
Ability to persuade, encourage, inspire, train, and guide others
Proficient in cultivating excellent working relationships with diverse populations
Software: Encompass, Optimal Blue, Paycom, Ceridian, Casamba, Kronos, SAP, ADP, Paycom, Ceridian, Casamba, Kronos, QuickBooks, SAGE, Excel, Word, PowerPoint, Outlook
Education
Campbell UniversityBuies Creek, NC, Expected in ā āBachelor of Science:Sociology - GPA:
Performed a range of bookkeeping and general office management/administrative functions for a locally owned specialty printing and office products distribution company
Managed Accounts Payables/Accounts Receivables, daily cash deposits, and bank reconciliations
Executed all facets of payroll processing including time keeping and unemployment/payroll tax filings
Processed sales and use tax forms and filings
Invoiced customers and conducted outstanding invoice collection calls
Performed customer service calls to ensure clients were being effectively managed
Managed company inventory and performed sales order entry functions
Performed Executive Assistant responsibilities for the owner of the company
Key Accomplishments:
Completed a substantial reorganization of company financial and tax records allowing for a comprehensive and up-to-date view of the organizationās performance and operations
Significantly reduced company debt through an extensive campaign of invoice analysis and customer service calls
Albertsons Companies - Human Resources Generalist Gilbert, AZ, 05/2006 - 07/2014
Conducted a broad range of human resource functions for a healthcare company specializing in physical therapy, occupational therapy, speech language pathology and wellness services for over 1500 employees
Managed employee on-boarding activities including new hire paperwork processing, data entry into HRIS programs, employment verifications, background checks, drafted new hire bonus agreements and provided new hire reporting to the state of North Carolina
Handled unemployment claim processing for an ever-transitioning employee workforce
Administered company benefits programs
Addressed employeesā grievances, benefits questions, paperwork and company policies
Reported PTO payouts, bonus payments, bonus reversals, and changes to benefits to payroll department
Provided guidance to management regarding HR policies, personnel issues and general inquiries
Created and maintained multiple spreadsheets for reporting and tracking purposes
Improved efficiency by organizing over 10,000 personnel files, medical files and file room
Assisted with special projects
Key Accomplishments:
Significant reduction in unemployment claims as a result of thorough research and documentation
FY 2011: $588,000.00 in processed claims of which Legacy paid only $15,660.00
FY 2012: $369,860.00 in processed claims of which Legacy paid only $10,120.00
Created an array of Excel spreadsheets that resulted in increased reporting and personnel tracking accuracy
Conducted thorough vendor research, requests for proposal and final selection for a new Third Party Administrator (TPA) resulting in increased capabilities at a 49% saving to the company
Xpedx - Human Resources Coordinator City, STATE, 06/2000 - 04/2004
Executed a full range of human resource related duties for the leading business-to-business distributor of packaging, facility, and printing supplies in North America
Assisted in the screening, interviewing and selection of applicants for employment
Processed all personnel related paperwork which included job postings, changes to personnel records, and benefits enrollment
Conducted new hire orientation and training
Compiled and prepared weekly timesheet data for payroll processing
Chaired safety committee that explored and implemented safety awareness programs
Managed workerās compensation claims
Negotiated vendor contracts for temporary personnel services
Planned and organized company functions and events
Key Accomplishments
Successfully implemented and facilitated an employee safety plan which carried out employee training programs and safety policies and procedures resulting in a significant reduction of occupational injuries and financial losses
Effectively managed and reduced workerās compensation claims through in-depth incident investigation and persistent compensation claims challenges
Planned and organized numerous successful company events for approximately 100 employees and customer appreciation events for over 1,000 customers
CERTIFICATIONS
Homepoint - COC Specialist City, STATE, 01/1 - 01/1
2022
Accurately processed change of circumstances to include changes made to: rate, loan amount, appraised value, sales price, loan term, loan program, loan purpose, fees, property type, occupancy, escrows, demographics, and addresses in a timely manner in accordance with the various procedures for each specified change
Demonstrated a high level of communication skill when communicating with brokers, underwriters, loan coordinators, underwriter support, leaders, and teammates
Exemplified excellent customer service skills to enhancing the client service experience
Notified brokers when a requested change would lead to a loan no longer qualifying for the current loan program and offered a solution to ensure the loan would qualify for the loan program
Assisted in the team chat when teammates had questions regarding how to process a change of circumstance
Key Accomplishments:
Discovered two software errors that could have been very costly to the company
Increased my production numbers to be one of the top performers
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