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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Positive, upbeat Customer Service Representative/Bookkeeper/Payroll Clerk brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers and employees to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable and dedicated Customer Service Representative with experience in multiple industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and staff. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Direct deposit processing
  • Numeracy skills
  • Tracking wage garnishments
  • Maintaining files
  • Computer competency
  • Compiling data
  • Data entry
  • Recordkeeping
  • MS Office
  • Quickbooks/Intuit Payroll
Experience
08/2006 to Current
Bookkeeper/Customer Service Representative/Payroll Administrator Arrow Printing, Inc. City, STATE,
  • Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Reviewed and calculated payroll to promote timely disbursement of paychecks.
  • Issued payments to vendors and suppliers on weekly basis.
  • Reconciled all bank and credit card accounts monthly.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Answered inbound calls daily and directed to individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered customer questions and addressed concerns, resulting reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed orders and collected payments from clients.
  • Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Onboarded new employees in time reporting and payroll systems.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Calculated and applied wage garnishments.
  • Worked with HR staff to accurately track and update paid time off.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
01/2010 to 09/2016
Lab Tech II/Customer Service Representative Walman Optical City, STATE,
  • Adjusted cutting tools to specified curvature, dimensions and depth of cut.
  • Measured mounted and unmounted lenses to verify alignment with precision instruments.
  • Inspected lens blanks to detect flaws and verified lens coating thickness.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Supported management and other team members during physical inventory planning activities.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained new employees on procedures and policies to maximize team performance.
04/2004 to 08/2006
Administrative Assistant/Finance Intern Bemidji Chrysler Center City, STATE,
  • Generated documents including office correspondence and reports. Processed accounting, purchasing and budget documentation including accounts payable and accounts receivable support.
  • Responded to inquiries via email, telephone and social media platforms.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Assisted with special projects supporting sales and marketing campaigns.
  • Assisted with basic accounting functions, including reconciling company credit card, petty cash and expense reports.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Identified interest rates and loan terms by reviewing and analyzing client credit.
  • Funded deals efficiently and economically by using Dealer funding platforms.
  • Sold service contracts, insurance and after-market products while continually tracking sales, developing goals and pitching new products.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Packaged financial agreements through cross-functional collaboration with controller and title clerk.
Education and Training
Expected in
: Accounting Technology And Bookkeeping
Northwest Technical College - Bemidji, MN
GPA:

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Resume Overview

School Attended

  • Northwest Technical College

Job Titles Held:

  • Bookkeeper/Customer Service Representative/Payroll Administrator
  • Lab Tech II/Customer Service Representative
  • Administrative Assistant/Finance Intern

Degrees

  • Some College (No Degree)

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