Experienced office assistant and bookkeeper with over 11 years of experience in Industrial Distribution. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Background includes administrative, financial and customer service experience. Knowledgeable about retail business processes and requirements.
Skills
Proficient in Sage
Accounts payable and receivable
Peachtree proficiency
Invoice and payment processing
Exceptional organization
Data entry
Customer-oriented
Billing and Invoicing
Mail handling
MS Office
Payment collection and processing
Exceptional customer service
Cash register operation
Work History
Cash Office Associate and Sales Associate , 03/2020 to Current Cornerstone Learning Community – Tallahassee, FL,
Trained new employees on proper cash routines, procedures and requirements.
Verified cash flow and electronic transactions from credit card system to balance registers.
Balanced safe, prepared tills and prepared register bags for next sales date.
Prepared bank deposits and corporate cash shipments.
Researched and resolved account discrepancies.
Entered figures using 10-key calculator to compute data quickly.
Helped customers complete purchases, locate items and join reward programs.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Maintained clean sales floor and straightened and faced merchandise.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Bookkeeper and Office Assistant , 11/2007 to 10/2019 Minot Public School – Minot, ND,
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
Provided outstanding customer service by quickly and professionally handling issues.
Recorded deposits into Sage, reconciled monthly bank accounts and tracked all expenses.
Matched purchase orders with invoices and recorded necessary information.
Supported operations by communicating with customers, filing documents and managing data.
Generated invoices upon receipt of billing information and tracked collection progress.
Reconciled company bank, credit card and line of credit accounts every week, investigating and resolving discrepancies to keep accounts audit-ready.
Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, monthly balance records, vendor payments for 60-150 clients.
Supported management by processing invoices and documents with consistent on-time delivery.
Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Communicated with customers to identify and resolve outstanding payments.
Managed and responded to all correspondence and inquiries from customers and vendors.
Completed and mailed bills, contracts, policies, invoices and checks.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Playground Supervisor, 11/2007 to 03/2008 Chapel Hill – Chapel Hill, NC,
Monitored entrances and exits to maintain safety and organized environments.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Enforced rules and managed behavior through developmentally appropriate discipline.
Merchandiser and Sales , 11/2003 to 07/2007 The Byran Company – City, STATE,
Updated pricing and signage to complete product displays and educate customers.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Worked with managers and advertising directors to optimize promotions.
Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Planned and coordinated product availability for advertising and promotion purposes.
Unloaded arriving product stock and moved to store display areas.
Answered customer questions regarding store merchandise, department information and pricing.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Planning Assistant, 05/2002 to 10/2002 Company Name – City, State,
Organized instructions and blueprints into a shop Planner for medical and Aerospace parts being manufactured.
Audited shop Planners after parts were completed.
Followed up with engineers and management to complete all paperwork associated with Planner.
Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
Provided clerical support to 7 company employees by copying, faxing and filing documents.
Education
High School Diploma: , Expected in 06/2000 Huntington Beach High School - Huntington Beach, CA GPA:
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