Hardworking and reliable Manager/Customer Service with strong ability in Budget Mgmt and [Meeting Goals. Offering Sales/Marketing, Customer Service and Problem Solving abilities. Highly organized, proactive and punctual with team-oriented mentality. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Skills
Data Collection and Processing
Cash Flow Planning
Process Streamlining
Reports Generation
Payments Processing
Data-Driven Solutions
Accounts Payable and Receivable
Client Relationship Building
Financial Analysis and Planning
Billing and Invoicing
Problem-Solving
Experience
Bonding Agent, 02/1998 - 02/2013 Life Storage – Lyndhurst, NJ,
Secured bonds for defendants by processing payments.
Paid bonds and submitted documents to court allowing defendants to be released from jail.
Confirmed defendant appearance in court and tracked movements.
Performed background and credit checks on defendants to assess repaying bail bonds.
Tracked, detained and brought suspects to authorities for failures to appear in court.
Store Manager/Project Manager, 1996 - 1998 Customers Choice Realty – City, STATE,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits, and shrinkage control.
Resolved customer problems by investigating issues, answering questions, and building rapport.
Strengthened work flow productivity by hiring, managing, and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Corrected operational issues with process improvements.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Built customer relationships and provided superior customer service to boost sales.
Maintained stockroom condition to preserve product quality.
Developed and enforced operational improvements to reduce total losses.
Coordinated social media and brand marketing to boost store's image and increase sales.
Store Manager, 1985 - 1996 Remco Rentals – City, STATE,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits, and shrinkage control.
Resolved customer problems by investigating issues, answering questions, and building rapport.
Strengthened work flow productivity by hiring, managing, and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Corrected operational issues with process improvements.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Built customer relationships and provided superior customer service to boost sales.
Maintained stockroom condition to preserve product quality.
Developed and enforced operational improvements to reduce total losses.
Coordinated social media and brand marketing to boost store's image and increase sales.
Education and Training
High School Diploma: , Expected in 1982 - Manzano High School - Albuquerque, NM GPA:
Accomplishments
Improved delivery of bonding services by becoming an advocate, realizing overall increase in customer satisfaction and cost efficiency.
Remco Manager of the Year, 1994 - over 168 stores.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
