Goal-oriented Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project objectives. A reliable self starter and enthusiastic team player with strong administration and customer service background.
Created and managed a large book of contract, commercial, miscellaneous and renewal bond accounts. Prepared, followed up and finalized requested documents to process / execute all bond orders, endorsement requests and cancellations in a timely matter. Promptly respond to general inquiries from members, staff and clients via mail, email and fax.
Resolved account related questions, billing issues, policy reinstatement and endorsement requests. Documented customer interaction and transactions into policy management systems. Provided excellent quality control
Performed clerical duties, prepared documents and assisted Underwriting team in account management. Ensure accuracy for written/electronic forms, responded to general questions with insurance agents, insurance brokers and direct insurers. Participated and completed the Professional Direct Insurance Company to Hanover Insurance Group 18 month conversion process.
Assisted in all client intake services. Successfully docketed and maintained master calendar for full service law firm with 11 attorneys and all clients appointments, depositions, orders and court appearances. Coordinated special events, charity functions and revamped marketing and promotional products.
Major - Recreation, Parks and Leisure Services Administration
Concentration - Community / Nonprofit
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