Cashier Lead Manager, over 50 of excellent customers service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Prepare and optimize schedules to meet expected guest levels. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at Hollywood Casino.
Supervised 11 full time & part time cashiers
Provide exceptional customer service to an average of 300 customers daily
Prepared cashiers drawers daily
Check out cashiers drawers nightly
Accounted for $2,000,000 monthly
Troubleshot and resolved issues with cash drawers when short
Trained new employees in cashiering procedures
Conduct Quarterly training and hosting conventions yearly. Hosted National Convention with 225 attending.
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