Bingo Manager Resume Example VFW Post 3265

BINGO MANAGER

Professional Summary

Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. Enthusiastic Bingo Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at Hollywood Casino. Experienced in customer service with over 40 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Prepare and optimize schedules to meet expected guest levels. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at Hollywood Casino.

Skills

Guess Services
Progress reporting
Issue resolution
Organized
Policy implementation
Customer needs assessment

Report writing and analysis
Planning and execution
Performance tracking and evaluations
Announcing and hosting
Confidentiality
Professional

Work History

Bingo Manager , 12/1991 to 12/1997
VFW Post 3265 – Toledo, OH

Developed relationships with VIP players to grow and increase player base and increase game revenues by assuring customer retention, new players and repeat business
Attract and managed VIP and new players through weekly incentives on the playing floor through hospitality arrangements, new games etc. and outstanding customer service to ensure continual repeat business
Collaborated with materials purchasing specialist to meet production requirements and quality standards
Investigated and resolved customer complaints and conflicts to foster satisfaction
Planned special events and programs to increase revenue and operational costs
Developed, updated and maintained database of existing and potential customers

Team Leader Manager, 05/1996 to 12/2013
Jobs & Family Sesrvices – Toledo, OH

Disciplined and motivated staff to achieve challenging objectives in fast-paced environments
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Oversaw day to day activities of 25 employees in establishment, fostering inspiring atmosphere to optimize employee and increasing clients experiences
Eliminated customer service issues by quickly resolving disputes and correcting problems
Determined and recommended methods to address improvement opportunities
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from issues protecting company reputation and loyal client base
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Tracked customer to improve customer satisfaction while increasing service efficiencies
Developed, updated and maintained database of existing customers in excel
Monitored business levels and realigned team positions to provide optimal coverage for customer demands
Handled escalated customer complaints to provide full resolutions and promote loyalty

OH Peace Officer , 10/1998 to Current
Lucas County Sheriff's Office – Toledo, OH

Improved quality processes for increased efficiency and effectiveness
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Created, modified, and executed business plans to maximize client satisfaction
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Investigated and resolved customer complaints to foster satisfaction
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

President ofOH Federation of FireChaplains, 09/2008 to Current
Federation of Fire Chaplains – Toledo, OH

Conduct Quarterly training and hosting conventions yearly. Hosted National Convention with 225 attending.

Assist in resolving guest complaints and conflicts
Devoted significant time being visible to VIP guest
Planned and executed special events and programs to stimulate revenue growth
Supported committee by helping resolving customer service and related issues to maintain guest satisfaction
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
Recognized VIP customers immediately and provided special treatment
Tracked VIP seated guests and provided what they needed
Enhanced guests' experiences by fulfilling special requests during visits
Accommodated guests with special request to ensure quest satisfaction
Developed and maintain technical skills to maximize use of data systems

Education

Law Enforcement, 03/1999
Owens Community College - Perrysburg, OH

Received OH Peace Officer Certificate with eOPOTA

High School Diploma: 05/1967
Central Catholic - Toledo, OH

Majored in Office Procedures

Resume Overview

Companies Worked For:

VFW Post 3265
Jobs & Family Sesrvices
Lucas County Sheriff's Office
Federation of Fire Chaplains

School Attended

Owens Community College
Central Catholic

Job Titles Held:

Bingo Manager
Team Leader Manager
OH Peace Officer
President of OH Federation of FireChaplains

Degrees

Law Enforcement , 03/1999
High School Diploma : 05/1967

Bingo Manager Resume Example

Resume Score: 80%

Resume Overview

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