Bingo Manager Resume Example
Cashier Lead Manager, over 50 of excellent customers service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Prepare and optimize schedules to meet expected guest levels. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at Hollywood Casino.
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Prairieband Casino & Resort – Mayetta , KS
- Developed relationships with VIP players to grow and increase player base and increase game revenues by assuring customer retention, new players and repeat business
- Attract and managed VIP and new players through weekly incentives on the playing floor through hospitality arrangements, new games etc. and outstanding customer service to ensure continual repeat business
- Collaborated with materials purchasing specialist to meet production requirements and quality standards
- Investigated and resolved customer complaints and conflicts to foster satisfaction
- Planned special events and programs to increase revenue and operational costs
- Developed, updated and maintained database of existing and potential customers
Jobs & Family Sesrvices – City , STATE
Supervised 11 full time & part time cashiers
Provide exceptional customer service to an average of 300 customers daily
Prepared cashiers drawers daily
Check out cashiers drawers nightly
Accounted for $2,000,000 monthly
Troubleshot and resolved issues with cash drawers when short
Trained new employees in cashiering procedures
Lucas County Sheriff's Office – City , STATE
- Improved quality processes for increased efficiency and effectiveness
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Created, modified, and executed business plans to maximize client satisfaction
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Investigated and resolved customer complaints to foster satisfaction
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Federation Of Fire Chaplains – City , STATE
Conduct Quarterly training and hosting conventions yearly. Hosted National Convention with 225 attending.
- Assist in resolving guest complaints and conflicts
- Devoted significant time being visible to VIP guest
- Planned and executed special events and programs to stimulate revenue growth
- Supported committee by helping resolving customer service and related issues to maintain guest satisfaction
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Recognized VIP customers immediately and provided special treatment
- Tracked VIP seated guests and provided what they needed
- Enhanced guests' experiences by fulfilling special requests during visits
- Accommodated guests with special request to ensure quest satisfaction
- Developed and maintain technical skills to maximize use of data systems
Owens Community College - City, State
- Received OH Peace Officer Certificate with eOPOTA
Central Catholic - City
- Majored in Office Procedures
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Resume Overview
School Attended
- Owens Community College
- Central Catholic
Job Titles Held:
- Bingo Manager
- Cashier Manager
- OH Peace Officer
- President of OH Federation of FireChaplains
Degrees
- Law Enforcement , 03/1999
High School Diploma : 05/1967
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